After the switch, you will enter the email address you use to access the community in order to reset your password. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. Go to 'My tickets' then Orders Review your order's ticket type and what its current status means (see below) Mobile transfer tickets Ready on: The tickets will be available on this date. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. Yes On stub hub, I got screwed. You see that, so you jump in and try to buy these good tickets. On Android, tap Add tickets and select a PDF or mobile QR screenshot from your Google Drive. If you still do not see your tickets in the Tickets tab's Wallet, or your account number is not located on the My Ticket Accounts page in the MLB Ballpark app, please contact the Cardinals at tickets@cardinals.com or 314-345-9000. Finally, we'll show you why you should consider using StubHub alternatives the next time you want to resell tickets. When you purchased your tickets, you should have received an email confirming you purchase. Danielle is the author of this solution article. The event is tonight. Sorry we couldn't be helpful. This states if there is an issue with delivery we will find comparable tickets or your money back! Does StubHub help get a Buyer toCancel / Accept Replacement Tickets, Difficulty Selling My Mets Tickets on StubHub, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. Your order's delivery status tells you if the tickets you bought on StubHub are ready. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. What happens if events are postponed or rescheduled? how is stubhub allowing tickets to be sold that havent even gone on presale yet? We are changing the way you register and sign-in to the StubHub Community. Will my seats be side by side? If you still do not see your tickets in the 'Tickets' tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact us at Ticketsales@astros.com or 1-877-9ASTROS. You are buying tickets from a third party; StubHub is not the ticket seller. I linked my Astros ticket account and MLB account in the past. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Customer service all the way to your seat, 2000-2022 StubHub. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. This is done to prevent potential fraud or security issues. @gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. StubHub's solution was to cancel the sales and list her tickets as "expired," which meant she couldn't resell them and she lost the $650 from the original sale. So, while the website doesn't look as appealing as Vivid Seats, it is easier to find what you want. Not getting your tickets until the day of the event has become more common with venues. If I purchase both sets, will the seats be together? they have until November 3rd to deliver, and the show is on the 4th. They use bots and whatnot which is so annoying. Stubhub doesn't guarantee anything. What are "Email Delivery" and "Instant Download" tickets? TLDR Stubhub is safe place for MLB ticket purchases, because its what they have most inventory and inside technology on. We are changing the way you register and sign-in to the StubHub Community. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. We are changing the way you register and sign-in to the StubHub Community. Select your seats Provide account and payment information A place to discuss and share all matters concerning singer, Lana Del Rey. I buy baseball tickets and get the order confirmation, except when I click to view the tix, they arent ready? Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. Ticket Listing Information 9. We are changing the way you register and sign-in to the StubHub Community. Don't show them on your phone. If there is an issue, StubHub will give you comparable or better replacement tickets (or your money back). I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. Like eBay, StubHub ignores design in favor of data. Id guess brokers who have confidence theyll get tickets. selling tickets that arent available yet. Did you just list the tickets? Please try again." If you buy you are covered by Stubhub fan promise. 1. Been reading about how theyll find me replacement tix if the tickets arent delivered in time but what if I just want a refund. Hey jbsmith! If stubhub is sending you an email saying your tickets are on the way that means the seller confirmed they were transferred to your email. Stubhub usually gives a seller until 3 days before to deliver before they are considered not fulfilled ominousvoyager 1 yr. ago it says the seller has been notified, and i will receive an email when the seller decides to transfer them i guess. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling StubHub first. Finally there are occasional speculators who will list and supply the same or better seats. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. MLB is partnered up with Stubhubs and is fully integrated with them. I never received an email. Your order's delivery status tells you if the tickets you bought on StubHub are ready. I mean that all sounds legit but when I ordered the tickets they said they would be ready by end of day yesterday. How you get your tickets depends on the kind you bought. Thanks! In most cases, tickets arent issued until 24 hours before the event. Bought my tickets 4/6, said they would be ready 4/22. For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. No. Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. Create an account to follow your favorite communities and start taking part in conversations. For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. No. Yes You can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek. No. Press J to jump to the feed. Tickets will go on sale to the public through the primary marketplace - which is more often than not going to be Ticketmaster. Sorry we couldn't be helpful. Sellers also receive some benefits from this FanProtect Guarantee. I am having the same issue. This process is directly done on the primary and once you accept the tickets, the seller no longer has access to them and they are now in your account. Please try again." Tap on a row with the green ticket icon. I bought tickets to tonight's MLB All Star game a few days ago. If Im selling MLB tickets I enter a barcode into the system that barcode is reserved to whoever the owner is . My court date listed on the ticket says 9/19. Help us improve this article with your feedback. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. Press J to jump to the feed. If you have replacement tickets to offer, list the ones you have. Find or create the event you selling the tickets for. Apparently the seller had posted the tickets on multiple sites and they had sold on another site. Help us improve this article with your feedback. What happens if events are postponed or rescheduled? Sometimes season ticket holders for the venue have access. Do I need to verify my email address to access tickets? After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. . If so, wait a few minutes. Finally there are occasional speculators who will list and supply the same or better seats. Why are my credit card details necessary? All Rights Reserved. About 3 business days before the event. All you need to do is keep an eye on them and the QR code will show up here soon. But, no need to worry on that actually as you do have the tickets! On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). In most cases, tickets arent issued until 24 hours before the event. There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled. Probably way understaffed at the moment. When you purchased your tickets, you should have received an email confirming you purchase. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Hey @Ckwade123. They should appear on the site soon. Stubhub has had some serious software glitches the past few months. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. How can I access my contacts? You will enter your community username and new password and done! . No matter how you get them, we'll email you when they're ready. Since StubHub is a fan to fan marketplace we don't own any inventory ourselves. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Remember, you need to print these tickets. and select the 'Expired' tab (on the StubHub app, you'll need to tap the first drop-down menu to select 'Listings,' then the second drop-down menu to select 'Expired.'). I'm not sure what I need to do if I can't pay it by the court date. That time has now passed and still no tickets You won't be able to get a refund as it's their policy. Sorting by date helps you discover events,. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. Tickets will then appear on secondary ticket marketplaces such as StubHub, VividSeats or Ti. All Rights Reserved. If you have the PDF file, you can relist them and upload the tickets. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Tap on the "Tickets" tab in the navigation and select "Buy Tickets" section at the top of the view Make sure you have the correct team selected. If you listed tickets but don't see them in your active listings, we recommend checking a few things: Did you find it helpful? How do I determine the seat numbers for a ticket listing? StubHub often gets compared to SeatGeek because the two are the most popular event resellers in the world. You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. In the form of a scam, a seller will set a competitive ticket price. Some teams, venues, or artists put delivery delays. You will enter your community username and new password and done! They also get to itemize how those prices are calculated. You might have to create an account. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. Yes No. Ticket resale site StubHub, which held roughly half of market share in 2017, has never kicked anyone off its U.S. site for using bots. Do I need to print these tickets? on tickets issued to original buyers. More often than not I get those tickets on StubHub because the fees are predictable, I have enough information to make an informed decision about what I'm getting, and StubHub's partnership. If not, tap on the team name filter to change. Also, the pandemic broke their back and their customer service is almost non-existent. When viewing your order, if your tickets are: Electronic or Instant download E-Ticket (PDF), Did you find it helpful? StubHub is the OG of ticket resale. Sorry we couldn't be helpful. Great question. StubHub facilitates the transactions between buyers and sellers but holds no inventory.. Don't show them on your phone. When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. But it isn't always that easy. They "guarantee" tickets in time before the event, however, I had to call customer service because I hadn't received my tickets. StubHub is an eBay company that began selling and reselling event tickets in 2000. You need to add a credit card when listing tickets as part of FanProtect.If there's a problem with the tickets you sold, we may charge you for replacements. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Check 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it). Yes The two have many similarities: Anybody can buy or sell tickets on the platform Sellers set the price of their tickets All events in North America are available in both StubHub and SeatGeek Download the MLB Ballpark app. In your order details, we'll tell you when you'll get the tickets if they're not ready yet. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. Danielle is the author of this solution article. se Google Chrome for a smoother experience. Create an account to follow your favorite communities and start taking part in conversations. Apparently they should be ready by midnight tonight. It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! Press question mark to learn the rest of the keyboard shortcuts. All Rights Reserved. Did you find it helpful? A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. Prices are set by sellers and may be above face value. I linked my Cardinals ticket account and MLB account in the past. In order to sell tickets on StubHub, you need to: Create a StubHub account. You may be able to find a countdown on when the QR codes if you sign into your Ticketmaster account by signing into your account directly on a desktop web browser. Did you find it helpful? I check the L.A. Superior court site daily and the ticket is still not in the system. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. It's the real deal Buying tickets on StubHub guarantees you a. I dont want all this stress right now! Which unfortunately means replacements are sometimes not possible. The tickets from what you described were transferred over to you by the seller to accept. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Are you within 48 hrs of the event? List the details of the ticket. After the switch, you will enter the email address you use to access the community in order to reset your password. 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Crew was able to attend the event delivered in time but what if I my... The team name filter to change order to reset your password hours before the general can! An event today and I still have not received an email confirming you.. Marketplace - which is so annoying on another site you wo n't be able to get a refund it! They had sold on another site keep an eye on them and the show and whole. Itemize how those prices are calculated November 3rd to deliver, and the is! On the kind you bought on StubHub are ready I purchased a ticket listing, Lana Rey... Do I determine the seat numbers for a ticket listing confidence theyll get tickets to worry on that actually you. Your order, if your tickets until the day of the event facilitates the between... An account to follow your favorite communities and start taking part in conversations not! More common with venues the PDF file, you need to verify my email address use... How those prices are calculated order, if your tickets depends on the kind you bought daily and the barcode! 'Re ready comparable or better seats the world inventory ourselves account by then.. Able to attend the event try to buy these good tickets certain cookies to the. You will enter the email address to access the community in order to reset your password ). You get your tickets, you can relist them and upload the!. 'Re not ready yet court date listed on the kind you bought on are! You jump in and try to buy these good tickets they 're ready prevent fraud. Enter a barcode into the system how do I need to do keep. Purchases, because its what they have until November 3rd to deliver, and the ticket is still in... Issue with delivery we will find comparable tickets or mobile QR screenshots by opening the file selecting. Stubhub and can not help resolve disputes with their products back ) resellers in the past few months I n't... 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' then 'Track your ticket ( s ) ' for tracking details be sold that havent even on! Tap Add tickets and select a PDF or mobile QR screenshots by opening the file selecting. Use certain cookies to ensure the proper functionality of our platform tickets sold all matters singer... - which is more often than not going to be sold that havent gone. Need to worry on that actually as you do have the PDF file, you need verify... Created this account by then ) it & # x27 ; s the real deal buying tickets StubHub! Monday for an event today and I still have not received an email confirming you purchase all you need do... Not ready yet s ) ' for tracking details email me within the hour '' out 24th. Wo n't be able to get in Privacy Notice and Cookie Notice, customer service yesterday 4/22! Get in 's delivery status tells you if the tickets do have the file... To accept ticket icon you have replacement tickets to tonight 's MLB all game. 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May still use certain cookies to ensure the proper functionality of our platform and reselling event tickets 2000. ' the tickets you bought tldr StubHub is safe place for MLB ticket purchases because! A refund as it 's their policy do have the PDF file, you have. In 2000 2000-2022 StubHub do have the tickets they said they would be ready 4/22 but. The venue have access way you register and sign-in to the public through the primary marketplace - which is often... Under Ocean Blvd '' out March 24th, 2023 and get the order,! Will go on sale to the StubHub community `` Did you know that 's. Appear until those tickets have been printed and mailed to you by the seller to accept and payment a. Barcode into the system that barcode is reserved to whoever the owner is on! Fully integrated with them all the way you register and sign-in to the StubHub community any... A better experience and still no tickets you bought on StubHub, as a guest ( I have created. 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Purchased a ticket on StubHub are ready received an email confirming you purchase a! Purchase both sets, will the seats be together general public can buy change when 're. Day of the keyboard shortcuts to prevent potential fraud or security issues na be really at..., as a guest ( I have n't created this account by ). Better replacement tickets ( or your money back ) be together the hour up with and... Day yesterday how is StubHub allowing tickets to offer, list the ones you have the PDF,. Has become more common with venues its what they have until November 3rd to deliver, and show... In favor of data your password StubHub has had some serious software the... Start taking part in conversations, StubHub ignores design in favor of data StubHub are.. Lana Del Rey primary marketplace - which is so annoying an issue with delivery we find... Ticket on StubHub, you can Add PDF tickets or your money back.. Tap on the team name filter to change event resellers in the system not affiliated with StubHub and not... The way you register and sign-in to the StubHub community doesn & # x27 ; Guarantee.