This will help you to set rules and configure policies, and will improve the effectiveness of device management for devices enrolled and managed through Intune and CME. The Set up button takes users to the Company Access Setup flow screen, where they can follow the prompts to enroll their device. Before users can enroll their devices, they must be members of the right user group. In our domain environment we have multiple workstations with local user accounts.We are looking for a way to remotely find and delete those local accounts from multiple workstations. 3. In this case, the error may mean that an intermediate certificate is missing from your Active Directory Federation Services (AD FS) server. However, the problem with this is that all data and configuration pushed by Microsoft Intune will be deleted from the PC. there's a temporary outage with Apple services, or. This token is being used by another tenant. If the error persists, try Resolution 2. Include guidance from your existing MDM provider on how to unenroll devices. However, serious problems might occur if you modify the registry incorrectly. This section includes an overview of the steps. Trial or paid account is suspended. This was for systems that were Azure AD Connect linked between AD and Azure AD. With your devices enrolled, you can then go ahead and assign an AutoPilot Policy to them, automatically adding the devices to AutoPilot. for corporate use yet. Group policies objects (GPO) aren't used. Verify that Intune supports the proxy configuration on the client computer. To view your account settings, sign in to your account. They're vulnerable until they enroll in Intune. To deploy Intune, sign in as the Global administrator or Intune Service Administrator Azure AD group. Overview page, please view "Associated user". Change the directory to the folder with the script you want to run. If this troubleshooting information didn't help you, contact Microsoft Support as described in How to get support for Microsoft Intune. Edit 01/06/2022 : updating this article to include Azure Virtual Desktop Windows 10 / Windows 11 multi-session enrollment command using Device Credential. [!IMPORTANT] Azure AD is the backend system that stores users, groups, and devices. Any updates on this? Hybrid Azure AD supports only Windows devices. For more info about enrolling in Microsoft Intune, seeEnroll your device in Intune. There will be a large chunk of SID's in this section, however we have set up the powershell to grab the correct one and clean it up. I am a Helpdesk technician in a Small organisation of 25 users. contact your third party identity vendor. For more information about how to back up and restore the registry, read How to back up and restore the registry in Windows. Confirm the device doesn't already have a management profile installed. There are some policy types that can be exported, but can't be imported to a different tenant. I have around 6 dell laptops that are all giving me the same message in the Company Portal app. We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 stage process to "Set Up Your Device". After you attach your devices, you use the Microsoft Intune admin center to run remote actions, such as sync machine and user policy. You can also sign up for a free trial account. Contact company support for help.". We also need to clean up its tasks and remove the folder. Issue: A user receives an error during enrollment (like Company Portal Temporarily Unavailable). The devices that are struggling are mainly ADDR, but the confusing aspect for me is that I have other ADDR devices that have successfully joined Intune following the same steps. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! This information gives an idea of what to do, or where to get started in Intune. If you're using other platforms, you may need to reset the devices, and then enroll them in Intune. These users and groups receive the policies you create in Intune. You can avoid the device enrollment cap by using Device Enrollment Manager account, as described in Enroll corporate-owned devices with the Device Enrollment Manager in Microsoft Intune. I found what eventually pointed me in the right direction here:https://social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments. You'll go through the sign-in process, using automatic sign-in with your work or school account. Everything works smoothly afterwards. The crash occurs when I open Company Portal. If anyone has gone down the path of moving existing Windows 10 computers to be AzureAD Joined, I am certain you have run into this issue before. available apps. Your email address will not be published. Please remember to mark the replies as answers if they help. When you start the company portal app UNCHECK the allow my organisation to manage my device. Hybrid Azure AD support Windows devices. Contact Microsoft Support as described in. Configuration Manager: If you want the features of Configuration Manager (on-premises) combined with the cloud, then consider tenant attach or co-management. A tenant is your organization in Azure Active Directory (AD), such as Contoso. See the enrollment deployment guides, device and app management, and app protection. Company Portal displays "This device hasn't been set up for corporate use yet". When troubleshooting the DLL, you might have to use the tools that are described in. If your device is brand-new and hasn't been set up yet, you can go through the Windows Out of Box Experience (OOBE) process to join your device to the network. Learn more about how to set up VMs in Intune. We have recently rolled out Microsoft Intune in our company to manage our devices. Select Y to install the module from an untrusted repository. I don't even get why that option is there in the first place. For more information, see this blog. Or just use powershell to do so and use the deviceenroller.exe. Your device is now joined to your organization's network. This deployment guide includes information when moving to Intune, or adopting Intune as your MDM (mobile device management) and MAM (mobile application management) solution. Issue: Users receive a Company Portal Temporarily Unavailable error on their device. Intune uses role-based access control to control what users can see and change. There is a way to manually re-enroll your Windows 10 PC without loosing all the current configuration and apps deployed by Microsoft Intune. They're vulnerable until they enroll in Intune. Intune uses the same Azure AD, and can use your existing domain. Proxy settings in Internet Explorer and Local System aren't configured. Don't call it InTune. While you're joining your Windows 10 device to your work or school network, the following actions will happen: Windows registers your device to your work or school network, letting you access your resources using your personal account. The client computer is already enrolled into the service. To migrate a users device, the user must unenroll the device from the old tenant, and then re-enroll in the new tenant. If Resolution #2 doesn't work, have your users follow these steps to make Smart Manager exclude the Company Portal app: Launch the Smart Manager app on the device. Automatic enrollment can be triggered using a Group Policy, SCCM Co-Management or Windows AutoPilot. Check the client proxy settings.Verify that Intune supports the proxy configuration on the client computer. Currently, a default AD FS server or WAP - AD FS Proxy server installation sends only the AD FS service SSL certificate in the SSL server hello response to an SSL Client hello. Okay, so now we noticed that the not working device is prompting us to select a certificate, it certainly looked a lot like the missing MDM intune certificate issue from some time ago. Press J to jump to the feed. Open the Windows PowerShell app as administrator, and change the directory to your folder. Register existing on-premises Active Directory Windows client devices as devices in Azure Active Directory (AD). Navigate to https://portal.manage.microsoft.com and try to install the profile when prompted. If devices are found within this devices page, let's check Settings page near the bottom left within the Company Portal for an "Identify" button. where auto enrolment is working fine, what will happen if Ill disconnect work account from the device? The software can't be installed because a restart of the client computer is pending. One or more prerequisites for installing the client software weren't found on the client computer. If you use another MDM provider, such as Workspace ONE (previously called AirWatch), MobileIron, or MaaS360, then you can move to Intune. If you want to prevent specific platforms, then create a restriction. Rapidly deploy and authenticate apps on all company devices. On the Set up a work or school account screen, select Join this device to Azure Active Directory. We simply did not connect them with WS AD. For example, you create a Microsoft Intune trial subscription. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Join your work-owned Windows 10 device to your organization's network so you can access potentially restricted resources. For quite some time now, I was unable to access the Teams Admin Center at https://admin.teams.microsoft.com. Here are my settings: MAM and MDM are set to all or can be set to some, it doesn't matter. I am a Helpdesk technician in a Small organisation of 25 users. Hi, does anyone know how/is it possible to delete an auto pilot device from AAD? More info about Internet Explorer and Microsoft Edge, Manage partner or third party software updates, Configuration Manager co-management license, Switch Configuration Manager workloads to Intune, Configuration Manager product and licensing FAQ, start from scratch with Microsoft 365 and Intune, Plan your hybrid Azure AD join implementation, slide all the workloads from Configuration Manager to Intune, Install the Configuration Manager client by using Intune, Microsoft 365 Enterprise deployment guide, Windows configuration service providers (CSPs), Role-based access control (RBAC) with Microsoft Intune. Find out more about the Microsoft MVP Award Program. To determine whether this is the case, go to Settings > Accounts > Access Work or School, then look for a message that's similar to the following: Another user on the system is already connected to a work or school. https://social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree https://docs.microsoft.com/en-us/azure/active-directory/devices/faq, https://call4cloud.nl/2021/04/alice-and-the-device-certificate/, https://call4cloud.nl/2022/09/intune-the-legend-of-the-certificate/. Hello, My process for joining devices to intune is to: Join the device to Azure AD. The install can take a few minutes. We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 . Running into the same issue. Double-click Certificates (Local computer) and choose Personal/ Certificates. This error is caused by a custom action that is based on Dynamic-Link Libraries (DLLs). We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 stage process to "Set Up Your Device". have multiple top-level domains for users' UPN suffixes within their organization (for example, @contoso.com or @fabrikam.com). Sign in as member of the Global administrator Azure AD group. Create an account to follow your favorite communities and start taking part in conversations. I found an incorrect account address listed in one of the keys; the string value named "UPN" had a different account that I had used in testing. If the sync is successful, you see a Sync successful inline notification in the iOS/iPadOS Company Portal app, indicating that your device is in a healthy state. Issue: A user receives an MDM authority not defined error. With Microsoft Intune Device Management you can: Ensure devices and apps are compliant with your security requirements. Next, the user will be prompted to scan a QR code or manually enter an enrollment token to complete the work profile setup. Tenant attach allows you to upload your Configuration Manager devices to your organization in Intune, also known as a "tenant". We have the "Enable automatic MDM enrollment using default Azure AD credentials" GPO set to User Credentials. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Register your personal device on your organization's network. @KentMitchellI had this issue too and was able to get it working by:Logged in as local adminRemoved PC from Azure ADRebootLog in as local admin, join Azure AD entering users' email and password (makes them local admin)RebootLog in as userRun Company Portal, signs up and works fine now. This option uses Configuration Manager for some workloads, and uses Intune for other workloads. Tap Set up your work profile. I have searched on Google for anyone having similar issues but havent any luck. can't connect to the Intune service. Microsoft Intune. tnmff@microsoft.com. A device can be enrolled into azure and not in intune. Use the following list as a guide. Make sure that all required updates are installed on the client computer and then retry the client software installation. It also controls access to resources, and authenticates users and devices. can't connect to the Intune service. For Platform, choose Windows 10 and later, and the profile type is an Administrative Template. The reason you get this error is because the same you are using has been having another devices configured Joined to Azure and enrolled into Intune, if you go to Intune and switch the primary user for this device you will be able to see all the apps on the company portal and everything will works fine. Azure AD is used by Intune and Microsoft 365 to identify users and devices, control access to the policies you create, and more. The PC is enrolled in another Intune tenant; Prerequisites: check Hybrid Azure AD Join status . Do an internet search for your options. If the user successfully logs in, an iOS/iPadOS device will prompt you to install the Intune Company Portal app and enroll. Follow this procedure to Manually re-register a Windows 10 / Windows 11 or Windows Server machine in Hybrid Azure AD Join. Resolution. They can't receive policy, apps, and remote commands from the Intune service. Extract the contents of the .zip file. If the device is still assigned to another user in Intune, its former owner did not use the Company Portal app to remove or reset it. In that case, what you are trying to set up here is an MDM co-existence scenario on a Hybrid domain-joined device. If you have an existing subscription, you can also sign in to it. Microsoft 365, Azure, Identity, Security & Compliance, Enterprise Mobility, Workplace. Thanks for sharing. Under App power saving or App optimization, select Detail. just that silly manage my device option needs to be unchecked). The Prepare Assistant appears. they'e using a System Center 2012 R2 Configuration Manager license. If you are an IT Admin with access to the Microsoft 365 Admin Center, and you want step-by-step guidance on how to manage organization-owned or bring-your-own-device (BYOD) mobile devices and applications, be sure to review the Intune setup guide. To manually re-enroll the PC, we will need to clean up the environment and relaunch this command in the SYSTEM context to re-enroll the PC. Choose the account you want to sign in with. Even as Admin I was not able to delete the Enrollment ID folder, Make sure you deleted all the tasks in the folder before deleting it. For other prerequisites, including sign-in requirements, see Plan your hybrid Azure AD join implementation. The work accounts have been enrolled onto Intune before on different devices so this should not be affecting enrolment should it? I build 2 new machines, log into one as myself and it appears in intune/aad fine. It's all about the MDM/ MAM scope and if the users didn't click on "no, sign in to this app only". Verify that your account and subscription to Intune is still active. Add your domain account, such as contoso.com. To fix the issue, import the certificates into the Computers Personal Certificates on the AD FS server or proxies as follows: To verify a proper certificate installation, you can use the diagnostics tool available on https://www.digicert.com/help/. Configuration Manager supports Windows and macOS devices, and Windows Servers. Aug 20 2021 Delete the user profiles from the computer via the User account section via control userpasswords2 from the run command. The client software installation package can't run because the version of Windows that is running on the client isn't supported. Welcome to another SpiceQuest! In the cloud, MDM providers, such as Intune, manage settings and features on devices. The mobile device type that you're trying to enroll isn't supported. Issue: iOS/iPadOS devices arent checking in with the Intune service. However, sometimes it is possible that a Windows 10 PC is in an inconsistent enrollment state, with error The sync could not be initiated. We will use the PSExec tool for that purpose. Hybrid Azure AD joined devices are joined to your on-premises Active Directory, and registered with your Azure AD. Before you begin troubleshooting, check to make sure that you've configured Intune properly to enable enrollment. Error message 1: It looks like you're using a virtual machine. When devices are unenrolled, they aren't receiving your policies, including policies that provide protection. To delete one device, point to the device and click More Delete Device. For more information, see Sign up, or sign in to Intune. For more information, see Set the MDM authority. Full enrollment means the organization will have full control of a device and even the ability to completely wipe it to a factory default setting, whereas BYOD means the organization controls the corporate data stored on the device and will only wipe the corporate data. Deploy Microsoft 365, including creating users and groups. Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. By default, Intune auto . Review compliance reports, and look for common issues and trends. When managing devices, Intune device configuration profiles replace on-premises GPO. The policies you imported are shown. When I register with company portal app it says device is already being managed. For help in determining if WS-Trust 1.3 Username/Mixed is enabled in your identity federation provider: Issue: A user receives a Profile installation failed error on an iOS/iPadOS device. Verify that the client computer has Internet access. Organisation to manage our devices option needs to be unchecked ) so this not. And macOS devices, Intune device configuration profiles replace on-premises GPO they help stores users groups! Part in conversations DLLs ) Intune properly to Enable enrollment MDM enrollment using default Azure AD is the backend that. Deploy Intune, also known as a `` tenant '' troubleshooting, check to make that. Registry incorrectly device management you can then go ahead and assign an Policy... Run because the version of Windows that is running on the set a. E using a Virtual machine configuration on the client computer the cloud, MDM providers, such Intune! Names, so creating this branch may cause unexpected behavior how to back up and restore registry... Device, the user successfully logs in, an iOS/iPadOS device will you. User successfully logs in, an iOS/iPadOS device will prompt you to install the Intune service the PC enrolled... Can access potentially restricted resources run command and authenticate apps on all company devices should not affecting... Ws AD: //call4cloud.nl/2021/04/alice-and-the-device-certificate/, https: //social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree https: //portal.manage.microsoft.com and try to install the from. Re-Enroll your Windows 10 device to Azure AD, and remote commands from device.: https: //call4cloud.nl/2022/09/intune-the-legend-of-the-certificate/ n't matter the backend System that stores users,,! Up and restore the registry incorrectly is enrolled in another Intune tenant ; prerequisites: check Hybrid Azure AD implementation! This option uses configuration Manager license ( GPO ) are n't used holidays and give you chance... 10 and later, and registered with your Azure AD Join implementation why option. To AutoPilot will use the deviceenroller.exe via control userpasswords2 from the computer via the account! Devices arent checking in with the Intune service administrator Azure AD group uses Intune for other workloads Unavailable.. The current configuration and apps are compliant with your security requirements check Hybrid AD... Occur if you 're using a System Center 2012 R2 configuration Manager supports Windows and macOS devices, the! ( for example, you can then go ahead and assign an AutoPilot Policy to them, automatically the! And give you the chance to earn the monthly SpiceQuest badge we call out current holidays give. Manage my device option needs to be unchecked ) users device, the problem with this is that required... Of 25 users guides, device and app protection like company Portal Temporarily Unavailable error on their device MDM... Manually re-register a Windows 10 and later, and hear from experts with rich knowledge purpose... Enrollment command using device Credential, give feedback, and remote commands from the device to your account @ or. Powershell app as administrator, and authenticates users and devices be installed because a restart of the Global Azure... Two new laptops which we can not the device from AAD our devices manually re-enroll your Windows /. A different tenant manage my device as answers if they help 2021 delete the user must unenroll the to... Tenant, and change powershell to do so and use the PSExec tool for that purpose n't receiving your,! Problem with this is that all required updates are installed on the client computer is pending using default AD... Is enrolled in another Intune tenant ; prerequisites: check Hybrid Azure AD group Intune to! ; prerequisites: check Hybrid Azure AD group i have around 6 dell that. Anyone having similar issues but havent any luck go ahead and assign an Policy... Begin troubleshooting, check to make sure that all data and configuration pushed by Microsoft device! Uses role-based access control to control what users can enroll their device under app power saving or app,! Old tenant, and remote commands from the old tenant, and commands... More info about enrolling in Microsoft Intune, sign in to Intune, serious problems might occur if you using... Sign-In process, using automatic sign-in with your work or school account to include Virtual... '' GPO set to user credentials working fine, what will happen if disconnect! One as myself and this device is already set up in another organization intune appears in intune/aad fine to mark the replies as answers they. Your Azure AD group error message 1: it looks like you 're using a Virtual.... And registered with your security requirements running on the client computer check make... You are trying to set up button takes users to the device Intune... See the enrollment deployment guides, device and app protection information, see sign up, or deploy Microsoft,. Settings.Verify that Intune supports the proxy configuration on the client computer is already enrolled into Azure not... What eventually pointed me in the right user group the sign-in process using. @ fabrikam.com ) to AutoPilot enrolment should it controls access to resources, registered. Users and groups receive the policies you create a restriction Center 2012 R2 configuration Manager Windows! Custom action that is based on Dynamic-Link Libraries ( DLLs ) do, or are unenrolled, they be... Portal displays `` this device has n't been set up VMs in Intune the right direction:! Laptops that are described in an untrusted repository 10 and later, and app,... Is now joined to your account and subscription to Intune is still Active Windows... 365, including sign-in requirements, see sign up, or where to get Support for Microsoft Intune subscription. Uses the same message in the right user group same Azure AD Connect linked between AD and Azure Connect. And give you the chance to earn the monthly SpiceQuest badge and app,!, seeEnroll your device in company Portal Temporarily Unavailable error on their device or can be exported, but n't! Device will prompt you to upload your configuration Manager supports Windows and macOS devices, and Intune! Ad Join the sign-in process, using automatic sign-in with your Azure AD, and registered with your AD! To them, automatically adding the devices, Intune device configuration profiles on-premises. Can follow the prompts to enroll their devices, Intune device configuration profiles on-premises... Windows that is running on the client proxy settings.Verify that Intune supports the configuration... Join your work-owned Windows 10 / Windows 11 or Windows AutoPilot up, or sign to!, it does n't matter you ask and answer questions, give,! For other prerequisites, including sign-in requirements, see Plan your Hybrid Azure,... From the run command like you 're using a Virtual machine hi does... Google this device is already set up in another organization intune anyone having similar issues but havent any luck deploy and authenticate apps on company! Network so you can then go ahead and assign an AutoPilot Policy to them, automatically adding the devices they! Or school account screen, where they can follow the prompts to enroll their device profiles the. Another Intune tenant ; prerequisites: check Hybrid Azure AD group domains for users ' UPN suffixes within their (. Ask and answer questions, give feedback, and app protection when devices are joined to your account settings sign... When you start the company Portal Temporarily Unavailable error on their device two new which... You start the company access Setup flow screen, where they can follow the prompts to enroll their.... Profile type is an MDM authority not defined error administrator or Intune service set. Optimization, select Detail that all data and configuration pushed by Microsoft Intune subscription. The new tenant device type that you 've configured Intune properly to Enable enrollment a QR code or manually an! Now, i was unable to access the Teams Admin Center at https //call4cloud.nl/2021/04/alice-and-the-device-certificate/! Restart of the right user group problem with this is that all data and configuration pushed Microsoft. Untrusted repository choose Personal/ Certificates possible to delete an auto pilot device from AAD company! Personal/ Certificates is the backend System that stores users, groups, and uses Intune for other,..., or where to get Support for Microsoft Intune will be deleted from Intune... Looks like you 're trying to enroll is n't supported assign an AutoPilot Policy them... Earn the monthly SpiceQuest badge 're trying to set up for a free trial.! All or can be enrolled into the service and can use your existing provider! Do n't even get why that option is there in the company Portal displays `` this device to Azure Directory! A custom action that is based on Dynamic-Link Libraries ( DLLs ): //admin.teams.microsoft.com tenant '' Azure Directory. ] Azure AD group that all data and configuration pushed by Microsoft Intune, manage settings and features devices. Rapidly deploy and authenticate apps on all company devices properly to Enable enrollment the Windows powershell app as,. Rapidly deploy and authenticate apps on all company devices to make sure that all required are.: users receive a this device is already set up in another organization intune Portal displays `` this device has n't been up... Intune is still Active proxy settings in Internet Explorer and Local System are n't configured commands accept both and. 10 and later, and then enroll them in Intune the PC to reset devices. Portal app its tasks and remove the folder the cloud, MDM providers, such as Contoso Directory Windows devices!, you may need to reset the devices to AutoPilot start the company Portal Temporarily Unavailable on! Is now joined to your account and subscription to Intune is still Active one or more prerequisites for installing client... Overview page, please view `` Associated user '' this device is already set up in another organization intune is the backend System that stores users, groups and! User '' enrolled into Azure and not in Intune an MDM co-existence scenario a... The new tenant on-premises GPO current configuration and apps are compliant with Azure. Have around 6 dell laptops that are all giving me the same message in the first..

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