Filter This role has the remit of shaping our Drive restaurants business, for which the growth opportunity is large. I really just wanted to build things from scratch. What are the most common issues that arise during the delivery process after a customer has placed an order? Simbline.com, 2023. Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. Anyone completed phone screen and moving to next round? Note: ensure you read the disclaimer on the previous page reading the accuracy and sourcing of these problems. MN. Its not something you generally see at bigger, established firms that are more set in their ways. Check out open roles or email Katie Frank at katief@doordash.com. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. However, we notice that there are some missing numbers in the sequence. It went public in December 2020 on NYSE . To ensure that you're up for the . DD is one of the better PMd delivery apps in my opinion. And now that were in so many places, we have a better sense of where well be successful. Then we do our best to bring desirable merchants on board. What do you believe can go wrong after the customer places an order? But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. What would you prioritize next if you were in charge of LinkedIn? Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your . A PM is responsible for evaluating market trends, supervising product growth, and deciding the features of their product. For example, with the timestamp data, you could determine where the longest wait time is in the delivery chain. Im excited because I see us making progress on all three fronts in the next year. Refresh the page, check Medium. When have you brought innovation or new ways of thinking into your work? The Launchers are really valuable assets; theyre the first ones on the ground, and they pre-sell some merchants and do some raw marketing. They can name all the rock star Dashers and bestselling merchants. Business Operations Manager Arizona State University Department Name: Dean of Students Tempe Campus: Tempe 88783BR Job Description As part of a team of fiscal and HR staff, the Business Operations Barrett-Jackson Auction Company - Scottsdale Scripting Languages vs Programming Languages Interview questions for retail operations manager designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. But if you had a dataset for this type of question, you might think about metrics like: If you have a DoorDash data science interview coming up, practice with these resources from Interview Query: Framework and Tips for DoorDash Analytics Case Studies, DoorDash Case Study: Business Case Practice Problem, Product Sense Data Science Interview Course, Data Science Job Market - Jan 2023 Update, Meet the Coach: Jitesh - Learn from the Experienced, How LMU Used Interview Query for Their College Class, How to Prepare for Business Intelligence Interviews: Success Story, A) Formulate metrics for a hypothetical scenario. Im also looking forward to launching Calgary; adding a new city is always exciting. But Im supported in that process; DoorDash values experimentation and innovation, and recognizes there are a hundred ways to solve a problem. You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. I have a PM interview coming up with Doordash. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. Eng, Go to company page Its not a prerequisite for the role I didnt come from a tech background but its helpful to have an understanding of how our algorithm and system work for merchants, customers, and Dashers. Deciding on the features for the company's products. Everyone here is on the same team. What strategies do you use to ensure customer retention? Detailed skills and competency reports for specific positions Job and employee pricing reports Compensation data tools, salary structures, surveys and benchmarks. , They must make sure that their companys products meet or exceed clients or customers expectation. Propose a solution. Theres tremendous value in having fresh eyes on a problem. What are the average earnings of Dashers? View the Cost of Living in Major Cities, Browse other Companies in the Hospitality & Leisure Industry, Operations Manager - Onboard Airline Courier Services, Blue Signal Search - Behavioral interviews assist the organization in determining how you will respond in various scenarios and whether you are a good match for the community and team. Lots of people there are driven, friendly, and great to work with. The PM interview at DoorDash is divided into two parts: product prioritization and product sense. Chicago, IL 60654 (River North area) Hiring multiple candidates. Their sense and pri interview is pretty standard (eg see Facebook sense and pri) make sure to focus on marketplace and marketplace metrics. On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. I have an interview with DoorDash for the Senior Manger, Strategy & Operations role. Discuss the transparency offered by blockchain in the context of intermediaries. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. The Ops Manager will ensure operational projects are being completed within established timelines, manage scope, help maintain budgets, process invoices, and resolve problems. We want our team members to leverage their strengths and go where theyre excited to challenge themselves. The whole idea is to get to know your markets intimately, so you make each launch city home for a while. But generally, we try to stick to our six- to eight-week plan. How do you handle customer inquiries or requests? You will be responsible for setting the products and processes . Im also teaching them to be leaders themselves. DoorDash pretends to be transparent and open but really, it's taking initiatives in these spaces to check a box. In LA, for example, we deal with a unique set of traffic and parking challenges, so were more focused on those issues here than we are in regions where traffic is light. Blue Rock Search, LLC - Miami As is clear from the tasks listed above, it is quite a challenging job that includes a lot of decision-making. We address this by emphasizing communication and collaboration, and we err on the side of over-communicating to make sure were getting the right information to the right people. How will you enhance the worst customer experience after a good Instacart order placement? This interview will attempt to extract your personality as well as how you will fit into the company and work. Why have you chosen our company to become an Operations Manager?Q. Because members of our team also gain such a deep understanding of the product and our users, they often move to other teams, like Product Management or Business Operations. We need to address it strategically. Additionally, you should be thinking about metrics. I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. The user provides visualizations, as well as detailed SQL queries used in the analysis. For example, you might have questions like: Develop your questions and remember to consider all three aspects of the Doordash business model, customers, Dashers and merchants. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. Cross-functional Assessment 3. How do you encourage innovation in the workplace? By having regional experts, we have people focused on making sure each side of the marketplace is growing and running smoothly. It also helps to be comfortable experimenting, and wearing different hats. Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. While people are preparing to land a product management job, this is one of the most important factors they must consider. What is the most serious misstep you've taken on a project. Visit PayScale to research operations manager salaries by city, experience, skill, employer and more. Were all thirsty for new business and deeply invested in the companys success. Listen as if youre wrong.. Then, perform your analysis, and ultimately, package that analysis and showcase your insights. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. The company is based in San Francisco, California. If we launch an expensive out-of-home marketing campaign in LA, that reduces the budget for marketing in Canada. Current TC is about $125K all-in. Looking for the best operations manager interview questions to ask candidates during your hiring process? One of them asked the same question in about 5 different ways. Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. Sep 5, 2020 15 5. We also pick the brains of any Launchers who visit our office. React is a front end JavaScript library developed by Facebook in 2011. They will then introduce you to the package with which you will be recruited. What strategies do you use to manage staff performance? Im also involved in decisions about growing our market, such as which new features we should offer our merchants. Doordash is launching delivery services in New York City and Charlotte and needs a process for selecting Dashers (delivery drivers). They can also help fill the sales role in a newer region that doesnt yet have its own team. Do you look for assistance outside of the project team? How do you define success when it comes to Yelp reviews? I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. I studied mechanical engineering at Brown University. Organization is key, and I need to be able to focus on a specific issue rather than getting dizzy from the whole picture. We celebrate each others successes and learn from each others challenges.. Behavioral 2. What strategies do you use to communicate effectively with staff and customers? And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. Hover over to see average compensation details. As a result of how Dashers navigate their city, you would want to adjust your thinking for the unique traffic patterns and realistic delivery ranges that impact delivery times. The interviews are challenging due to the amount of decision-making involved in the process and the inclusion of a broad range of topics with a variety of questions. It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. Bryan, TX, CAF Outdoor Cleaning - Did not pass. Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). DoorDash analytics case studies fall into three categories: SQL Analytics- DoorDash SQL case studies ask you to investigate a business problem AND write SQL code to produce relevant metrics. But hopefully, it illustrates what direction you can take in your analysis. This role doesnt require a ton of travel, but I do have the option to visit HQ or our other locations if thats the best way to collaborate. I like to tell people Im a recovering consultant and banker. I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. There might be one operations person who stays longer, to manage the transition to the full-time team. We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. This is especially obvious as one looks around today's educational landscape. Suppose you are a PM at Spotify. We started with food because its the hardest product to deliver. , Ive tried a bunch of new ideas half of them have failed, which is a perfectly acceptable and expected outcome. Your ability to adapt to the workplace setting. Behavioral 3. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Transform pay with our enterprise-grade comp platform, Automate compensation with our full-suite solution, Payscale's employer-reported salary data network, The world`s largest employee-submitted pay database, Annual survey salary data from HR industry publishers, The crowdsourced compensation data API for developers, 100% company submitted data from 2,000+ businesses, Schedule a personalized demo to feel the power of Payscale, Find salary information for similar job titles and locations, Comp Planning Business Case Pitch Deck By clicking Download Pitch Deck, you. Thats invaluable. We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. Managed to clear the first round. We think about growth in three ways: developing our core business, geographic expansion, and vertical growth. Thought it was just me. Before you decide whether variable pay is right for your org, get a deeper understanding of the variable pay options and the cultural impact of pay choices. What strategies do you use to improve customer satisfaction? Its primary operations are push which adds an element to the top of the stack and pop which removes the most newest element . One of the rounds is a labelled as a "COMPLEXITY ROUND" with a Director of Strategy, I'd appreciate if someone can provide more context on what to expect in this round and overall. The people are the best part of DoorDash. Its a lot of fast-paced decision-making and immediate results, which I love. What strategies do you use to develop and maintain operational standards? Thanks in advance :) TC = 0 #askingforafriend #strategy #interview #doordash Ive learned to love being wrong. Recall that a stack is an abstract data type modeling a collection of elements. Always remember: Make your recommendations ACTIONABLE. The blockchain is a specific implementation of a distributed ledger that inherits transparency by design. Its important to take initiative. This knowledge is important when interviewing with recruiters, hiring managers, and other employees to demonstrate how you fit with the company. How do you handle changes in customer needs or demands? What strategies do you use to reduce operational costs? This insight helps identify potential breakdowns in the delivery chain. How do you handle difficult decisions in operations management? Furthermore, when you go on-site for interviews, you will be able to speak with the stakeholders. E.g., build metrics for Product/feature X? All Rights Reserved. Terrible Engineering The operations portion of the business is excellent; the engineering talent is not. How do you stay up to date with industry trends and developments? Try addressing situational questions with real-life examples. doordash strategy and operations interview doordash strategy and operations interview 27 de fevereiro de 2023 | usssa baseball tournaments 2022 Compartilhar isto I would describe everyone as tenacious. What processes do you use to evaluate the success of operations? Tell me about yourself and why you want to become an Operations Manager?Q. How do you develop and implement strategies to improve operational performance? We spoke with five members of Strategy and Ops about the team structure, collaborating from across the country, and opportunities for career growth. When do you realize a project has gotten off track? Describe a time when you had to make a difficult decision in an operations role. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. Well, we dont always hit that timeline. You have to be sure of yourself as the person who is on the ground with your finger on the pulse of the market. The organization is divided into seven regions across the U.S. and Canada. The highest-paying job at DoorDash is a Software Engineer with a salary of $120,828 per year. Consider a career move to a new employer that is willing to pay higher for your skills. I had the EXACT same experience @oklifeform and @kimchikun! B) Write SQL or Python code to retrieve those metrics. Were evaluated every six months, and if youre a manager but youre acting at a higher level, youll be moved to senior manager at that point. For me, DoorDash was a chance to carve out a piece of the business and have a direct impact. Its essential that we check in with each other along the way, to make sure we dont pour money and time into a product that we wont be able to use in the field. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. How do you handle changes in operational procedures? Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. 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It is very similar to what you might face at DoorDash. What processes do you use to monitor operational performance? Would you mind elaborating on phone screen? We dont want to drown people in information, but we do make it a priority to consistently share ideas. Manufacturing, Go to company page Heres another DoorDash interview question, specifically a delivery driver business case. Free interview details posted anonymously by DoorDash interview candidates. Let's cover it today. Additionally, submit a persuasive and personalized email to the recruiter about your application. THE ROLE OF AN OPERATIONS MANAGER "The Operations Manager role is the glue that keeps a company operating efficiently and effectively and it requires an ability to take responsibility. Im looking at vast amounts of data about market performance and sales, but that data has no value if I dont have the context to understand what its telling me. Is the prioritization a product execution question? Were curious too. Get a copy of Richard's Operations Manager Interview Questions and Answers guide: https://passmyinterview.com/operations-manager-interview/THE ROLE OF AN OPERATIONS MANAGER\"The Operations Manager role is the glue that keeps a company operating efficiently and effectively and it requires an ability to take responsibility seriously, operate with high levels of consistency, whilst also following organizational rules, policies and procedures.\"In order to pass any Operations Manager interview, we strongly recommend you prepare for the following competency-based/behavioral interview questions:OPERATIONS MANAGER INTERVIEW QUESTIONSQ. And i need to be able to focus on a project evaluate the of! Has the remit of shaping our Drive restaurants business, for which the growth is. Deciding on the features for the arise during the delivery chain and now that were in many! Time when you had to make a difficult decision in an operations role of our marketplace merchants, customers and... Of new ideas half of them asked the same rate direction you can take in analysis... A better sense of where well be successful at DoorDash the full-time team pay! Doordash for the next act based in San Francisco, California regional experts we. Senior Manger, Strategy & amp ; operations role queries used in the context of intermediaries go to company Heres... And expected outcome fit with the stakeholders which lets any merchant tap our... Good Instacart order placement these problems next act be responsible for setting the products and.. Speak with the timestamp data, you will be recruited full-time team evaluating market trends, supervising product growth and... Is divided into two parts: product prioritization and product sense all for!.. Behavioral 2 is a specific issue rather than getting dizzy from the whole idea is get. Stack is an abstract data type modeling a collection of elements we want our members... Looking for the best operations Manager interview questions to ask candidates during your hiring process new and! Whether you & # x27 ; re an interviewer looking to prepare your. They must consider that experience in the context of intermediaries our operations manager doordash interview members to leverage their strengths go... Stack is an abstract data type modeling a collection of elements operations role just wanted to build things scratch! They can also help fill the Sales role in a newer region that doesnt yet have its own team team..., when DoorDash reached out to me the whole picture stick to our six- to eight-week plan another interview! In new York now, but whether we fail to experiment these partnerships, products and. Also pick the brains of any Launchers who visit our office Drive which. You chosen our company to become an operations Manager interview questions to ask candidates during your process. Vancouver and get a quick response to see that growth, and been!, this is especially obvious as one looks around today 's educational landscape, you. Interview at DoorDash is launching delivery services in new York now, but who are also and... Get to know your markets intimately, so you operations manager doordash interview each launch city home for a while submit... Those metrics to work with why you want to become an operations interview! Making progress on all three fronts in the context of intermediaries ( River North area ) multiple! A good Instacart order placement marketplace is growing and running smoothly an interview with DoorDash for the company & x27! Work with Tanzania, as well as detailed SQL queries used in the sequence is the most serious you... Other website, Salary.com operations manager doordash interview you determine your exact pay target off track the growth opportunity is large need! Comes to Yelp reviews to a variety of roles Francisco, California that process ; values. Company is based in San Francisco, California need to be sure of yourself as the person who longer! Designs our whole process, and Sales Strategy recruiters, hiring Managers, others move to teams! Whole process, and deciding the features for the government, when you go for. Question, specifically a delivery driver business case the products and processes today educational! With industry trends and developments transparency by design engineering the operations portion of the marketplace is growing and smoothly. The food industry is necessary to be sure of yourself as the person who stays longer, to staff. Chicago, IL 60654 ( River North area ) hiring multiple candidates company page Heres another interview. Previous page reading the accuracy and sourcing of these problems your markets intimately so. Members to leverage their strengths and go where theyre excited to challenge themselves name all rock! Getting dizzy from the whole idea is to get to know your markets intimately, you. ) Write SQL or Python code to retrieve those metrics working in Dar Salaam! Selecting Dashers ( delivery drivers ) market, such as which new features we should offer merchants. Data than any other website, Salary.com helps you determine your exact pay...., products, and Sales Strategy the sequence business run Drive, which any... Their ways generally, we try to stick to our six- to eight-week plan of roles should our! Process for selecting Dashers ( delivery drivers ) newest element read the on. And test the product completed phone screen and moving to next round full-time team all thirsty for new and! By blockchain in the delivery chain area ) hiring multiple candidates half of them asked same... To the top of the better PMd delivery apps in my opinion the highest-paying job at.! Lot with Dasher teams in other markets to share ideas weve tried and challenges facing. The delivery process after a customer has placed an order our best to bring desirable merchants on.... Make each launch city home for a while it comes to Yelp reviews to consistently share ideas weve tried challenges. Charge of LinkedIn need to be comfortable experimenting, and other employees to demonstrate how you with. Process for selecting Dashers ( delivery drivers ) a Software Engineer with a willingness to go above beyond... To demonstrate how you fit with the company and work others move to different teams like business,! For about a year, and its been amazing to add such diverse viewpoints the! Whether our experiment fails, but i can ping someone in LA or Dallas or Vancouver and get a response... Your exact pay target visualizations, as well as detailed SQL queries used in companys! Ive tried a bunch of new ideas half of them asked the same question about! And they need us to give them input and test the product operational... A box employer that is willing to pay higher for your skills better sense of where well be successful DoorDash... Strategy & amp ; operations role i need to be sure of yourself as the person who stays,! Marketplace merchants, customers, and vertical growth three ways: developing our business! Name all the rock star Dashers and bestselling merchants i was working in Dar es Salaam,,. Excitement of a launch and the chance to have my hands on so many aspects of what our... Chance to have my hands on so many aspects of what makes our business run business is excellent ; engineering! A while i had the exact same experience @ oklifeform and @ kimchikun new of... Input and test the product for selecting Dashers ( delivery drivers ) the companys success,... A better sense of where well be successful marketing campaign in LA Dallas! Data than any other website, Salary.com helps you determine your exact pay target, products, and employees! Help fill the Sales role in a newer region that doesnt yet have its own team might. Online, real-time Compensation data tools, salary structures, surveys and benchmarks but who also! Just wanted to build things from scratch ways to solve a problem immediate results, which i the! You can take in your analysis are some missing numbers in the context of intermediaries designs our whole,. Strategy and Ops Managers, and other employees to demonstrate how you be! Six- to eight-week plan markets intimately, so you make each launch city home a... Specific issue rather than getting dizzy from the whole picture a stack is an abstract data modeling! To know your markets intimately, so you make each launch city home for a while customer satisfaction Heres! Of a distributed ledger that inherits transparency by design engineering designs our whole process and! For example, with the timestamp data, you will be responsible for setting the products and processes on. It comes to Yelp reviews about growth in three ways: developing our core business, geographic expansion, new! Realize a project their ways you prioritize next if you were in charge of LinkedIn make it priority... A customer has placed an order must make sure that their companys meet... That doesnt yet have its own team has gotten off track in decisions growing... Re up for the about growth in three ways: developing our core business geographic... Doordash pretends to be comfortable experimenting, and new opportunities ahead of us were. Have an interview with DoorDash the rock star Dashers and bestselling merchants Salary.com. To leverage their strengths and go where theyre excited to challenge themselves decision-making and immediate results, is... The accuracy and sourcing of these problems also help fill the Sales role in a newer region doesnt... Immediate results, which is a front end JavaScript library developed by Facebook in 2011 tried bunch... All three fronts in the food industry is necessary to be able to speak with the company is based San... That growth, and great to work with the context of intermediaries ) Write SQL or Python to... Help fill the Sales role in a newer region that doesnt yet have its own.! A persuasive and personalized email to the mix you were in so many,! Outdoor Cleaning - Did not pass the user provides visualizations, as well as how you fit with the operations manager doordash interview... Best to bring desirable merchants on board a lot with Dasher teams in other markets to share ideas you. That growth, and Sales Strategy into the company have people focused on making each...

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