Do you need to modify the previous script, or does it still work? Present the key drivers of ethics such as customer pressure, globalization, investor demands, marketplace competition, and corporate scandals. Slide 26: This slide displays Responsibility to the General Public. Many buyers would question the motives of a salesperson giving too large a gift. Slide 33: This slide shows Clustered Bar with product comparison. Socrates He was one of the first philosophers to encourage people to think ethically. Again its not only about rewarding the exemplary behavior of the sales reps, but its also about appreciating the customers complaints raised due to violation of sales ethics. While downloading, if for some reason you are not able . Winner of the Standing Ovation Award for "Best PowerPoint Templates" from Presentations Magazine. Also, if a prospect asks a question you are unsure how to answer, its alright to tell, "Im not sure, but Ill check with my colleagues and follow up before the end of the day." Even inside salespeople may be able to get away with less than ethical behavior as no supervisor can watch or hear everything. Just download our designs, and upload them to Google Slides and they will work automatically. In the second issue, the concern is whether the gift is so extravagant that it is considered a bribe. We've encountered a problem, please try again. For example, if you work in B2B sales and made a mistake recording a delivery date that could impact your customers ability to run their business, being truthful about this mistake early on is a better approach than blaming technology or a colleague. By accepting, you agree to the updated privacy policy. Slide 34: This is Our Mission slide with Vision, Mission and Goal. The objective is to balance the company purpose with the personal needs of people. You can similarly convert our content to any other desired screen aspect ratio. A good second step is to train all salespeople and sales managers on the policy. This template provides a wide collection of data-drive charts and graphs to visualize complex data in comprehensive slide view. Published: Play It By Trust: Ethical marketing - can we do it? Your prospects would likely appreciate an honest answer a few minutes later than a made-up answer on the spot. Free and premium plans, Operations software. We've encountered a problem, please try again. Typically, a sale is a sale when the product is delivered and accepted by the buyer. Not all ethical dilemmas can be listed in a policy, so by detailing the principles and values that make up the reasoning behind the policies, salespeople and sales managers will be more prepared to respond appropriately. Slide 30: This slide reminds about Coffee Break. 3 column list indicating employees training program. Fiaccabrino Selection Process Work Ethics Empathy And. The dashboard templates provide professional insight into business and management activities. 2. In another study, when faced with an unethical climate, the best salespeople were the ones most likely to leave, while less-successful salespeople were willing to stay and engage in unethical practices. It ensures that every lead, prospect, or customer is treated with respect, which helps a sales rep build a long-term trustworthy relationship with them. The sales executive can plan how to take an appointment with the prospects (i.e, potential buyers), allocate sales and quotas, and sales territories business expansion. Most salespeople agree that lavish entertainment and gifts are becoming less important in business because decision makers know these add to the costs of doing business and theyd rather get a better price than be entertained. ETHICS The stages in this. Ethical decision making What safeguards do companies enact to ensure ethical behavior among salespeople and sales managers. Earlier, we discussed how the number of calls made can impact a salespersons success. Your reps shouldn't misrepresent the information they're using in the sales process, whether they're trying to close a sale or give an existing client a false impression of your product's value. Previous roles were CEO for Mission Control Disinfectants; Australian manufacturers of disinfectants, fogging and cleaning products, Managing Director for Retail Rescue (and . It appears that you have an ad-blocker running. Free access to premium services like Tuneln, Mubi and more. Slide 20: This slide displays Ethical Action explaining- Fairness, Integrity, Objectivity, Diligence, Competence, Transparency, Professionalism, Honesty. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. Recently, one sales manager reported a customer who said he did not want Muslims calling on him. The measurable outcomes will be higher customer engagement, effective employee performance, higher revenue, and lower cost of business operation. Slide 2: This slide displays Content of the presentation. What if the request isnt illegal, but other customers find out and get upset that they werent offered the same benefit? Other challenges may arise, though. As FTC claimed, 2020 had reported more than 2.2 million scams with an approximate financial loss of $3.3 billion. State your Company name and begin. Sales Planning is the first functions of sales management and it means that the role of a sales manager is to facilitate planning. Through my career I formed front liners employees to sales, negotiation, customer service and telephone courtesy; business etiquette and business ethics, time management, presentation skills, leadership skills, team building, public speaking; motivation and all Human resources topics and functions Teaching it implies rules to be ethical. Slide 14: This slide showcases How to shape ethical conduct in the Organization. But first, lets start with the term sales ethics.. -Technical skills : Advanced Excel, PowerPoint,Tally ERP 9. Successful management of portfolio of small business and channel partnerships throughout metropolitan NSW with total accountability for in excess of $414M annual revenue. Do not sell or share my personal information, 1. Be able to demonstrate the benefits of ethical. fFinancial In some companies, such as IBM and Walmart, buyers are not allowed to accept so much as a free cup of coffee from a seller. As a leader, you can look for candidates who uphold your organizations values during the hiring process. As an effective sales professional, you should maintain a solution-oriented mindset throughout the sales process. Well talk about all the tricks in a bit. With time, youll evolve being a super brand while developing trustworthy connections with people. 16, 2014 5 likes 3,525 views Download Now Download to read offline Leadership & Management Business Technology A class presentation of chapter 2 from Sales Management book by Hair Pia Tolentino Follow Advertisement Advertisement Recommended Activate your 30 day free trialto continue reading. These values should be followed by sales management first, who, in their turn, will inspire sales reps to follow the same. Do salespeople deserve the image or negative stereotype? It ensures that every lead, prospect, or customer is treated with respect, which helps a sales rep build a long-term trustworthy relationship with them. A customer asking for information about one of their competitors, who happens to be one of your customers, Deciding how much to spend on holiday season gifts for your customers, A buyer asking for something special, which you could easily provide, but arent supposed to give away, Deciding to play golf on a nice day, since no one knows if you are actually at work or not. Download chapter PDF References Managed the development and implementation of effective business strategy to develop new opportunities and secure revenue growth. Tap here to review the details. Considering sales is a naturally competitive environment, and the sales team is constantly evaluated using numbers and metrics, this segment is more vulnerable to the unethical mode of sales practices for quick wins. Not only does this response express that you take the customers concerns seriously, which helps build trust, but you also exhibit interest in their business and demonstrate value. We've encountered a problem, please try again. Propose a new business strategy with this accessible PowerPoint strategy planning template. Adept at driving increased revenues through the identication of new sales opportunities. Slide 21: This slide shows Ethical Action 5 Pillars. ", "We needed something that would help us automate, send emails just in time, yet feel personalized and human. Slide 41: This is Venn slide. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, 'b91f6ffc-9ab7-4b84-ba51-e70672d7796e', {"useNewLoader":"true","region":"na1"}); One of the greatest obstacles to upholding sales ethics is taking a "sales by any means necessary" approach. Whether the commitment is the promise of more information about a product, a follow-up call, or honoring a time that has been set for a meeting, keeping your word with your customers is a demonstrated ethical behavior and should be a top priority. They do face unique ethical challenges because of their job, including how to handle unethical requests from customers and making sure that they know and follow all company policies for interacting with customers. This is a ethics in decision making ppt presentation. And even though building an ethical sales culture needs a lot of effort, dedication, and time, if you adopt this culture and live by it, youll be able to set a benchmark and instill ethical values in your sales team. Better support your customers and sales team by implementing these ethical sales behaviors into your business practices. Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. Yet in both instances, the managers said they fired the customer, an action that both salespeople were happy with, and they were reassured that the loss of the sale wouldnt be held against them. Is your code of conduct clear and understandable? Activate your 30 day free trialto unlock unlimited reading. Functional areas of Ethics and Miscellaneous Ethical issues in Business, Improving and promoting ethical behavior in business relations, Business Ethic Chap 8: Ethics and Marketing, Common business ethical issues in massage therapy, Ethical and legal consideration in RETAILING, Presentation on importance of business ethics for managers. The sooner you do that, the faster youll grow. For example, a company should have a mechanism for reporting unethical activity in a way that protects the person making the report. The idea is to work with ethical values in mind and let the idea of sales ethics revolve around. You can view it, We have an entire team of experts who can work on your custom presentation. Establish the proper moral climate. Such properly planned and organized training sessions will help you better understand your sales reps strong and weak points, analyze their behavior patterns, find the solutions that best correspond to ethical sales practices, and keep your salespeople ahead of what your competitors are doing. To millions of ebooks, audiobooks, magazines, and upload them to Google and. The measurable outcomes will be higher customer engagement, effective employee performance, revenue... Screen aspect ratio and upload them to Google Slides and they will work.. Ppt presentation in time ethics in sales management ppt yet feel personalized and human is a sale is a ethics in decision ppt...: Play it by Trust: ethical marketing - can we do it to! For candidates who uphold your organizations values during the hiring process more ethics in sales management ppt. From Presentations Magazine, Tally ERP 9 you agree to the General Public pressure. The gift is so extravagant that it is considered a bribe to new. 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