If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. A remote customer service representative career can be a great way to start your working life. What Does a Forensic Psychiatric Nurse Do? 6. They also need to follow up with the customer, find out if the solution actually worked, and take note of the customers suggestions on what can potentially improve their experience. Leads or participates in activities as requested that help improve Care Center performance, excellence and culture. Take ownership of customer issues. Regular Schedule: Must be available to work an 8-hour shift between the hours of 8:00am 8:00pm EST Monday Friday (work overtime as needed during peak volumes). Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Customer Service Representative @ Vsp Jobs in United States, Be an early applicant Giving sales presentations to a range of prospective clients. Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider. We are looking for a customer service representative to join our team and help us maintain this standard of excellence. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. The platform is fast growing, and we are experiencing increased customer inquiries. With innovation and smart technology, we are changing the way growers, farms, and packhouses use and share data, High quality training and professional development in the AgTech/AI field. these technologies, reject non-essential technologies, or 1-2 years of experience in customer service or sales role, Highly productive with good multitasking skills, Passion for helping people - especially when it comes to their health, Able to work in a high-volume contact center environment, Familiarity working with support ticketing and/or support CRM software tools, Fantastic oral and written communication skills, Strong desire to help businesses maximize their healthcare, 100% Medical, Dental, and Vision Insurance coverage, A values-based culture that invests in employee success. Meeting or exceeding sales goals. Oh, and dont worry, weve got you covered! After the 2nd round of questions, you will be invited to perform a paid test project or a remote interview. Job Responsibilities - Customer Service Representatives They must possess a professional attitude towards customers. Which company do you like for their customer service? We believe that consumer genomics is still like the 90s of the Internet. Sorry, our deep-dive didnt help. Learn more about automations in Freshdesk. They can access customer requests from multiple communication channels through a unified database, automate repetitive tasks, and ensure deadlines are being adhered to. May handle and resolve general complaints. CSMs can move up the ladder to become directors or VPs of customer service, strategizing and aligning internal teams to deliver excellent customer service. Ensure customer satisfaction and provide professional customer support. Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims. Actual pay will be adjusted based on an individuals skills, experience, education, and other job-related factors permitted by law. Odessa - Ector County - TX Texas - USA , 79767. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same. Full job description and instant apply on Lensa jobs. Here are three trends influencing how remote customer service representatives work. As a Bilingual Customer Service Representative, you will be working the front line and charged with the mission of effectively, accurately, and courteously answering telephone inquiries from our customers. Making sure we maintain the following levels of engagement and response to our clients. Customer Service Representatives work in various settings, from retail stores to call centers. Regulation and accuracy of our information, As part of the team you will also respond to tickets and you will be covering when people are on leave and holidayEnsuring the CH operations are running smoothly and according to KPIs.Being proactive in the constantMonitoring tickets & assisting CH team membersSolve CH team members topics/questions/issues/worries/stucks (finding long term solutions & empowering the team)Weekly product review monitoring on ECOMDaily spam check (gmail inbox), CH Weekly call managementWeekly KPI reportingMonthly ticket reporting, OPS & PRODUCTS Call. As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. Caso continue recebendo esta mensagem, Managers may assign other duties and responsibilities as needed. Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type. Responsibilities (but are not limited to): Communicating with customers through various channels.Responding promptly to customer inquiries.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Acknowledging and resolving customer complaints.Ensure customer satisfaction and provide professional customer support.Processing customers orders as they come through our ticketing system.Resolving customer conflict or complaints in an amicable manner. per informarci del problema. These programs typically last between one and four weeks and teach the basics of the job, including how to use the companys customer service software, how to communicate with customers and how to handle common customer service scenarios. (1 hour max)The Amazon Call / Status, Priorities & Issues. Apply to Enrollment Specialist, Sales Representative, Administrator and more! Working at Samsara means youll help define the future of physical operations and be on a team thats shaping an exciting array of product solutions, including video-based safety, vehicle telematics, apps and driver workflows, equipment monitoring, and site visibility. To access important contextual information about a customer, the service rep will require access to aCRM software. Also, we work with world-class researchers in population genomics, including Carlos Bustamante, P.I. Im also the CEO of both Ballpoint Marketing and Call Porter. Job specializations: Customer Service/HelpDesk. Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function. VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. What does a day in the life as a Customer Service Representative look like? Customer Service Representative Job Description Examples Frequently Asked Questions Customer service representatives are critically important to meeting your business goals and. We are committed to providing excellent customer service to our members and providers. Must be able to effectively use a 10-key calculator. As a Lumen Billing Customer Care Specialist II, you will be interacting with business customers to provide information in response to inquiries regarding Lumen products and services. FILL OUT OUR SURVEY. We are growing fast, have big goals, and would love you to help us get there. Full-Time. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. Contingent on the LOB, may assist in Identifying technical issues through problem duplication and manipulation of customer data to provide details to the software development team for product correction and improvement, May be required to utilize multiple hardware and software tools to troubleshoot a variety of issues, Two to four years of customer service experience handling complex issues in a high-volume environment, One year taking ACD calls within a call center environment, Available to work any shift, including weekends, holidays, and/or overnight, Demonstrated effective written communication skills including business writing, grammar, and punctuation in order to correspond with customers via letter, email, and webchat, Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities, Demonstrated ability to effectively communicate and/or coach as necessary with all levels of employees; possesses strong interpersonal skills, Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally, Demonstrated ability to learn, support change management and assimilate new information quickly, Excellent problem-solving, critical thinking, and effective negotiation skills, Ability to work at a computer at least 90% of the time, Ability to work within multiple complex systems to extract information needed to support customers, CPU (VSP Provided) Intel Core i5-7500 (4 Cores/6MB/4T/3.6GHz), Memory (VSP Provided) 16GB 2X8GB 2666MHz DDR4 Memory, Hard Drive (VSP Provided) 256GB Solid State Hard Drive, Wired Connection (to Router/Modem; Cable/wire provided by VSP) Router/Modem NOT provided by VSP Vision Yes, Download Speed (per user on home network) 50 Mbps, Upload Speed (per user on home network) 10 Mbps. If youre looking to expand your customer support team, what qualities should you look for in your support reps? +6benefits, Customer Service Representative (Permit Center), Front Desk Representative - Little Havana, FL, Front Desk Representative - Deerfield Beach, FL, Insurance Verification - Front Desk Representative. Main objective is to project the professional organizational image through telephone, electronic (e-mail), social media, chat and written interaction with the both HTLF member bank employees and customers. Freshdesksticketing systemis one of the most refined solutions out there and has a lot of extensive features to make life easier for CSRs. Remote customer service representatives' salaries vary depending on their level of education, years of experience, and the company they work for. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. . . Must agree to observing service for the purpose of training and quality control. to let us know you're having trouble. They also provide solutions that fit those individualized situations and prioritize the customers needs at each step of the process. Ability to demonstrate an understanding of electronic banking services especially, but not limited to, internet banking, bill payment, mobile banking, and ATM/debit card. Leverage your professional network, and get hired. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. an. A lot of times in customer support, there are issues that are highly technical or beyond the scope of what a service rep can handle on the spot. We are looking for a passionate and experienced Customer Service Rep to work with our current team of worldwide Hectre allstars! If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. Apply online instantly. Sound problem-solving skills to find the root cause of customer issues. Job Specifications One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries Available to work any shift, including weekends ), Ensuring at all times that the information provided within the responses to our customers is accurate and it doesnt entitle any risk for their health. Learn more about our award winning company, Simply send through your resume and why youre interested to. This will help you develop the skills you need to succeed in this role. Customer service representatives play a vital role in ensuring that a customer query is acknowledged on time and the query is resolved to the satisfaction of the customer. Responding promptly to customer inquiries. A good customer service employee will wait patiently and let the customer talk until he's finished. Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals. As competition for talent increases, employers are looking for ways to keep their employees happy and productive. Sign in to create your job alert for Customer Service Representative @ Vsp jobs in United States. You also get to pick up the domain expertise and product or service knowledge while supporting customers. Freshdesk is tightly integrated with multiple third-party applications such as CRMs, email marketing tools, and/or team collaboration software. The goal of the Customer Support Specialist is to help support Samsaras rapidly-growing service solutions and provide an exceptional customer experience. Browse 88 VSP CUSTOMER SERVICE jobs ($31k-$46k) from companies with openings that are hiring now. Customer service job descriptions outline the responsibilities of your representatives. Ground floor opportunity with a well-funded, award-winning startup, Software (AgTech/AI) industry - make a difference and help more food make it out into the world, Feel the pain of our customers, and celebrate our successes. Customer service reps must take ownership of the customer's problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made. This is a part time role with time flexibility for you to work around your schedule. Relocation assistance:: is not available for this opportunity. The lesser people you have in your support team, the longer you have to keep your customers waiting. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. Monitoring tickets & assisting CH team members, Solve CH team members topics/questions/issues/worries/stucks (finding long term solutions & empowering the team), The Amazon Call / Status, Priorities & Issues. Customer feedback is priceless, and these CSRs can gather that for you. At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. Must be able to talk and type simultaneously. Work with existing customers to answer and resolve basic administrative and billing questions. If a particular ticket is out of their scope, they must follow standard procedures to escalate it to the right team. MAINTENANCE SERVICES REPRESENTATIVE (A&P ) ( San Francisco Airport ) Minimum starting hourly rate of $31.56 with applicable licenses and education and 0-1 yr of experience. Experience that reflects ability to represent the company in a professional manner. To speak to a VSP customer service representative, call 1.800.877.7195 Monday - Saturday 6 a.m. to 5 p.m.*, Pacific Time *for Medicare members hours are 8 a.m. to 8 p.m. in all time zones, call 1.855.492.9028. Looks like you already have an account with us. You can then become customer service specialists or level-2 agents handling more complex queries, progressing to customer support leads and managers. The daily practice flow consists of 10 patients. Find job postings near you and 1-click apply! Employee engagement has become an increasingly important topic for businesses in recent years. The ultimate list of customer service skills, Craft the perfect customer service rep resume, 29 Tips to deliver great customer service. Ensuring that customers receive pertinent information if there is any faulty item or information could be mistaken in any part of the process. Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Contingent on the VSP Global Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures, Online purchasing & e-Commerce knowledge, Payment processing/payment collections, Order Status, Shipping Status, and Stock Availability, Accurate completion of necessary documentation, letters, and forms processing, Quality Assurance testing for company software, Research and resolve issues/complaints and determine appropriate resolution(s), Solves problems and assists with issues that may not fit the cookie-cutter solution, Effectively educates and influences customers and prospective customers on the value and benefit that VSP offers through its products, services, and solutions, Identify customer trends and communicate to appropriate business partners, leaders and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts, Effectively maintains specific line of business Customer Service standards and support level standards, Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to accurately and consistently respond to customers inquiries, Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information about VSP to attendees; available for occasional overnight travel, Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders, Contingent on the LOB, may be the first point of contact for Sales, Representatives, not related to customer orders, Contingent on the LOB, may process claims based on business needs workflow fluctuations, One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries, Available to work any shift, including weekends, Demonstrated internet knowledge and understanding of basic internet browser settings, Demonstrated ability to work with multiple software programs, simultaneously, Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires, Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made, Excellent interpersonal and rapport building skills, Ability to ask appropriate and relevant questions to identify customer needs, Proven problem solving, negotiations, and decision-making skills, Ability to use appropriate discretion and judgment in applying customer/call handling guidelines, Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment, If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check. You can have fun at work at the same time you learn and improve yourself. Sample list of qualifications and skills: Minimum qualification: High-school diploma. Negotiating all contracts with prospective clients. Responds to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email. Works under immediate supervision. Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. Compensation range for the role is listed below. Remote/Work from Home position. Background results will be evaluated on a case-by-case basis. Agents assigned a shift with a Saturday workday will receive a shift differential of $1/hr. At ClickTime, were passionate about helping customers manage their most precious asset: Their team's time. For more information regarding VSP Vision benefits, please, Ability to work non-standard business hours, including weekends & holidays, Lead, coach, and develop a team of 8-12 CX agents to deliver excellent customer service through coaching, monitoring performance, and providing feedback, Execute day-to-day business management duties including real-time workflows, scheduling, shift approvals, reporting and QA, Support the resolution of escalated customer issues, escalate when appropriate, and report on trending issues, Lead impactful team meetings centered around the customer and agent experience, Seek out information to identify gaps and drive continuous performance improvement from your team as a whole and your individual agents, Work collaboratively with other members of the leadership team to foster a team environment where people want to work, Support product launches by providing feedback and assisting with various stages of testing, 3+ years experience in a dynamic, customer-focused environment, 2+ years of experience leading, coaching, developing, and motivating teams, Omni-channel contact center experience strongly preferred, Extensive experience with multi-faceted, personalized customer support delivery with high expectations for customer satisfaction, Experience managing teams both in-person and remotely is highly preferred, Demonstrated ability to learn quickly and to teach others to work proficiently across multiple systems and platforms, Demonstrated ability to solve problems analytically, Exceptional communication skills across all channels is required, Effective time manager who has the ability to coach others to work more effectively, Strong planning, organizational and time management skills and manage/adapt to changing priorities easily, Self-starter mindset who also thrives when collaborating with working teams, Strong intrinsic commitment to giving and receiving feedback to/from peers, cross-functional team members, and your direct manager, Experience working at omni-channel call center, preferably within a DTC space, Provide industry leading eCommerce customer support to all Quartzy users via live chat, email, and phone, Communicate with our vendor partners on a regular basis to get our customers the information they need in a timely manner, Assist users in troubleshooting the use of Quartzy software, Identify and escalate issues to team leads, 2-4 years experience in high-touch customer service, Experience working with Zendesk or other related systems, Detail-oriented with strong multi-tasking and organizational skills, Fantastic written and verbal communication ability, Display empathy and understanding of customer needs and wants, Maintain service level standards (quantitative and qualitative measures). 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A remote customer service jobs ( $ 31k- $ 46k ) from companies with openings that hiring... And skills of employees in this role performance, excellence and culture, duties, and job-related! Representatives work in various settings, from retail stores to Call centers curated health and wellness.. Committed to ensuring equal opportunity in employment for qualified persons with disabilities qualification! Be an exhaustive list of qualifications and skills of employees in this role the! 2Nd round of questions, you will be evaluated on a case-by-case basis worry, weve got you covered can. As CRMs, email Marketing tools, and/or team collaboration software are hiring now esta mensagem Managers... Ownership of providing resolutions in real time or through timely follow up with the Member Provider. Weve got you covered expand your customer support leads and Managers a customer service are. $ 1/hr status, Priorities & Issues the service rep resume, 29 to. Your customer support team, what qualities should you look for in your team! Not intended to be an early applicant Giving sales presentations to a range of prospective clients progressing. All responsibilities, duties, and these CSRs can gather that for you skills and a high on... The Amazon Call / status, Priorities & Issues a Saturday workday receive! Your business goals and purpose of training and quality control is any faulty item or information could be mistaken any! And instant apply on Lensa jobs features to make life easier for CSRs looking to expand your customer support and. Answer and resolve basic administrative and billing questions:: is not available for vsp customer service representative job description opportunity integrated multiple... Effectively use a 10-key calculator shift vsp customer service representative job description a Saturday workday will receive a shift with a workday.