MERSEYSIDE pensioners will continue to have free travel on public transport despite national changes to the scheme. can i use my greater manchester bus pass in blackpool Harekete Ge. /OPM 1 How do I check and how do I get it back. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. << The repair team will get to work and get the damage fixed as soon as they can. Your new pass will be not sent until a week before your old pass expires. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. We aim to have normal service resumed as swiftly as possible. If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. There is a 5 fee to replace a lost or damaged Senior Pass. /BitsPerComponent 8 No trains are running from the station. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. If we have questions about your application well contact you using the details you provided. Changes to the older and disabled bus passes - times of travel. We will charge you to replace a lost or stolen pass. We will accept a marriage certificate or letter from a solicitor as proof of your new name. Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. Visit the schools transport assistance page for information on travel passes to schools and colleges. You will need to complete the relevant surrender form that is available to download online via the above link. If your bus pass is stolen, we'll arrange a replacement free of charge. Enter your postcode to: apply for a bus pass from your local council; check if you can get one sooner; Postcode lookup. Liverpool Lime Street is currently closed to the public due to a security threat. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. Sa Parole pour Aujourd'hui. A letter from GP/Consultant confirming that you are without speech. We are sorry for any inconvenience caused. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Apple or Android); receipts will be available via your provider on your handset only. I think Ive left something on the bus. At all times, on a Saturday, Sunday and bank holidays. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. Trains in Wirral are operated by Merseyrail. Customer Services Contact Centre: Opening hours and contact numbers. Please contact us on 0300 303 4240 or . You can use our online Get In Touch webform and completing the Ask Us a Question option. If you lose your Railpass or it has been stolen, please complete the form below with details of what has happened. You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday. Aged 19+ If you are aged 19+, you may qualify for assistance towards travel costs. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. Check when you qualify by visiting GOV.UK. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. /Subtype/Image If so, please contact your local Council Caerphilly on 01443 866550 If you apply online you may have to wait for a few days for your application to be processed. If there's no clear or obvious damage to the pass we'll arrange for a replacement free of charge. (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. Please note - we cannot replace lost or stolen passes via email. This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). We are sorry for any inconvenience caused. Using your disabled persons bus pass. You can apply for your English National Concessionary Travel Pass up to three months before . If your photo is unsuitable the application will be refused and you will have to reapply. They track, store and reconcile items lost and found right across our network. You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. From your bus driver. There must be at least 6 months remaining on your award. We will not charge you for a replacement pass if you have changed your name. We are sorry for any inconvenience caused. Please make sure that you provide details of your old address, your full name and date of birth. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. >> You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. Credit/debit card details, as there is a charge of 10 for a replacement pass. Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. By using this website or closing this message, you are agreeing to our Cookie notice. My pass does not scan on buses within Merseyside. Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. merseytravel birkenhead bus station phone numberNitro Acoustic. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. /SM 0.001 Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. Eligibility. I confirm that, as far as I know, the details I have provided are complete and accurate. w !1AQaq"2B #3Rbr I have lost my Multi-journey Saver ticket, what should I do? No trains are running from the station. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. you are disabled and cannot travel by bus without the assistance of another person. You can apply for your bus pass online or ask a friend, family member or someone you trust to apply online on your behalf. Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. 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