Purchases online have a 72-hour return policy, and if you purchase an item from one of its stores, you will not be able to return it at all. Currently 202766 users on the LIFamilies.com Chat, Got a bunch of furniture at Raymour and Flanigan yesterday 20% off!! We'll see a few years from now. This comment was posted by a verified customer. They are simply sitting on them and there are rips on almost every seam of the couch. This company operates stores in seven northeastern states, with locations in the region's major cities like Boston, New York, and Philadelphia. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We also love the rustic wooden options Raymor and Flanigan has. Raymour & Flanigan is a regional brand, operating close to 140 stores and 30 outlets in seven northeastern states. PLATINUM PROTECTION PLAN | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables There are much better furniture stores that are happy to help when something goes wrong. I think the cost depends on how much you're spending. Good customer service, I HAD A GOOD EXPERINCE. All items are placed for you. 637 0 obj <>stream We are about to purchase a sectional for our family room with 2 toddlers and a cat. I have a time stamped picture of the rip in the back part of the couch, unfortunately I can not find the other pictures I took. deserve their business. It also offers a room planner on its website. Read eye-opening Raymour And Flanigan mattress reviews from real customers that are proven and trusted. Why Ripoff Report will not release author information! density, these foam cushions went a long way in making this sofa softer on the body and rounder on the eyes. Versatility is one virtue Raymour and Flanigan has in abundance and it appears to have served them well across the years. Q Yes, Raymour and Flanigan furniture is commonly protected by a 5-year platinum protection plan. The Tatum dining chair is fortified with stain-resistant 100% polyester upholstery. *did you get the raymour and flanigan protection plan? You can apply for financing right on its website. Our content is intended to be used for general information purposes only. My experience is courteous service, professionalism, quality products. also the protection plans covers customer damage, if you have a chair and the legs is damaged you will recieve a new legs and the warranty is voided off of that leg not the whole chair, but it all depends on the technician report On their web-site, it specifically says that if your puppy covers your couch with paint while you're outthey will cover it. Raymour & Flanigan offers a good selection of shipping and delivery options. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Raymour and Flanigan. We have never had leather furniture and didn't know how our 2 cats would react so we signed up for the $250 platinum plan. Raymour and Flannigan Platinum Protection. Rules I typically never buy extended warranties, just a little concerned in a sense with the motors etc. They scheduled it themselves even without me confirming the return. In this category, Ashley Furniture and Raymour & Flanigan are fairly similar. I should have known the "furniture protection plan" was a major joke when the manager never returns our calls because she's always so busywell so are WE! While being a paid subscriber to Best Company for Business does not directly I am extremely disappointed in the way I was treated and in the fact this whole process was not explained to me. Use Internet instead. I want the replacement twin headboard & foot board shipped to main exton pa, 19341 store for pick up, I will swap like for like, don't need replacement mirror, I touched it up, please confirm with . Who is ED Magedson - Founder, Ripoff Report. Founded in 1947 in Syracuse, N.Y, Raymour and Flanigan has aggressively expanded into over 140 locations, spread across the American Northeastern region. Ashley has several manufacturing and distribution centers as well. Springfield Gardens, NY. Nikon D3000. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. Raymour and Flanigan Nationwide USA Phone: 1-315-453-2500 Web: http://www.raymourflanigan.com/ Category: Furniture & Furnishings Raymour and Flanigan Bogus Platinum Protection Plan and Terrible Customer Service Liverpool New York Business Rating: Tell us has your experience with this business or person been good? Privacy Policy 72c ^fl3g5abOX9 RX. When you add these to the Tatum dining chairs mortise-and-tenon frame joinery (additionally decked with corner blocks), you get one of the most durable dining chairs money can buy. Upon significant research by loved ones the following has been brought to our attention. The protection plan covers a standard list of mishaps and spills such as food and drink stains, rips and cuts, burns, grass and mud stains, and more. So disappointed and upset. strict standards for business conduct. This will surely increase the credibility of your complaint. Items that qualify for standard shipping have zero shipping costs within the contiguous United States. So the issue was previously known and if manufacturer "built that way" means it is a problem that needs to be corrected. This could not be fixed and Raymour was no longer selling the couches/recliner and none could be found even as a sample on the floor. Are they even comfortable or a pain to use? Unsubscribe easily. Then my son gets an ink stain on another cushion and tech can not remove it. Nothing like that was covered. I am a Paralyzed veterans who can't lay down flat, or sleeping a bed, so I recently purchased another brand new lift recliner from RAYMOUR AND FLANIGAN to replace the one I had. Sign up to receive our free weekly newsletter. The salesperson was helpful. I purchased all new furniture for the first floor of my home along with the extra 5 year Platinum Coverage Warranty in 2021. Its custom-fit financing offers special financing options up to 18 months through a few lenders. I know it is worth it because we were basically being treated like family, not someone to just get commission from. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Furthermore, this Sea Drift Wicker and Teak 4-pc. Raymour & Flanigan has a very strict return policy that you should be aware of before making a purchase. Standard financing terms apply. They're awesome! Cookie Notice Here is the problem with the furniture. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. There is no free mattress trial period. Cookie Notice But they would have someone call me back within 48 hours. It is comical what is covered and what isn't. Terms Raymour & Flanigan Furniture 241 complaints 71 resolved 170 unresolved File a complaint to Raymour & Flanigan Furniture Raymour & Flanigan Furniture contacts (added by reviewer) Phone number +1 866 383 4484 Address 7230 Morgan Road, New York United States Website www.raymourflanigan.com Category Furniture View full information For more information, please see our Find coordinated collections in wicker, teak, aluminum and metal at both retailers. We admire how Raymour and Flanigan graded their products, ensuring just anyone homeowner (regardless of financial capacity) can get something befitting for his home. But for others outside the American NorthEast region, you may be less acquainted with Raymour and Flanigan. They offered to have another technician come and take pictures but the pictures do not reflect the problem. Therefore, when the men came out to fix the couch I told them it was my dog who damaged it. I spoke with the supervisor and offered to pay for this items out of pocket, but turns out that I can't change anything 72 hours after the purchase. Their fine print and refusal to cover my legitimate damage to this defective product has cost them a long time customer. Copyright 2022 Consumers Unified LLC. Raymour & Flanigan Furniture - worst furniture store ever!!! We value your privacy. Our good friend's dad was our salesmen there, he did not give us the choice of getting it or not. I can't understand why the c.e.o. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! Helpful? Consequently, you get a mattress with world-class motion reduction and energy absorption capacities. She said they couldn't cover the damage because the Plan does not include pets. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Both companies repair or replace damaged products under warranty. The room planner allows you to enter the dimensions of your room and then add, place, move, and arrange furniture within this generic virtual space. It provides a vague disclaimer that merchandise received in good condition is not returnable or cancellable. We did purchase the Platinum Protection Plan. Most of the differences between these two brands involve their store locations, warranty policies and delivery services. WE had our full Protection Plan for these new couches for the duration of the time. RAYMOUR & FLANIGAN FURNITURE AND MATTRESS STORE - 33 Photos & 65 Reviews - Elmhurst, New York - Furniture Stores - Phone Number - Yelp Restaurants Home Services Auto Services Raymour & Flanigan Furniture and Mattress Store 66 reviews Claimed $$$ Furniture Stores, Mattresses, Home Decor Edit Closed 10:00 AM - 9:00 PM Hours updated a few days ago Consumers want to see how a business took care of business. Delivery: This brand has beautiful furniture pieces at attractive prices across modern, contemporary, and rustic style categories. Believe us when we say this is rare for the quality these products are brandished. Chat Index do you think its worth it? Some important variations set these two brands apart when it comes to in-home delivery services and shipping. Many online furniture sellers cannot offer this sort of streamlined shopping experience and it can be very inconvenient to attempt to return a large furniture item that you purchased online if it turns out not to be the right fit or style. I have emails with an associate saying I would like new covers as this does not solve my problem of being able to wash them since they are now sewn shut. Absolutely appalling! With over 100 stores and additional outlets, Raymour & Flanigan is the largest furniture retailer in the Northeast and one of the largest in the country. I speak with customer service at the store and they say since my couch is longer available there is nothing they can do now. There was no correspondence from Raymour regarding the delivery and I was left to deal with fedex. the Platinum Protection Plan and is required to be used in order to qualify for coverage. Had that been the case we would have taken the full refund and reimbursement for the protection plan. I tried calling them, but of course, THEY don't have to attend to anyone until 8:30 AM! If you select delivery, you may receive it free of charge. These are industry standard for larger furniture purveyors. Submit a complaint and get your issue resolved. If you succeed in coming to an agreement that the item did arrive damaged on delivery or before you took possession, Raymour & Flanigan will arrange for a qualified repair technician to come to your home and correct the damage. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Also the recliner I purchased is not that comfortable as a floor sample, and the box springs were 9" with the high bed(also purchased same place) and high mattresses, so we were not able to use them, but when I was trying to return I was told that no returns on this items, finally agreed on replacing. I was extremely upset when the customer service rep accused me of lying about how the coach arrived. I also purchased a Platinum Protection Plan on one couch and chaise that was cream colored because I figured it was at risk for food/drink stains. There was nothing they could have improved. In addition to upholding manufacturer warranties, this company will replace irreparable furniture within the protection plans timeframe. Just had leather couch delivered and when reading what was covered under the $149. This compensation does. I know that they offer the fabric protection for $160. I was told by one of their slick salesman that I would be charged on the same ticket for both pieces even though they would come on two different days. We cant talk about how comfortable Raymour and Flanigan furniture is without mentioning the Beautyrest Black L-Class Firm Mattress we found in Raymour and Flanigans store. Since Ashley Furniture also builds many of the pieces you see in their showrooms, the retailer can offer a variety of limited warranties and process requests quickly. Going for famously luxurious brands will cost you a fortune. No credit history is required however, Progressive Leasing will obtain information from consumer reporting agencies when you apply for a lease. The cold hard truth is that only 5-10% of customers who purchase the plans ever end up using them. Lingo He was aware that I've chose a long term, but hadn't mention that this is not applicable to this items. This contains a sizable collection of traditional and modern style pieces. He gave me an approximate price, which I approved. It may not be copied without the written permission of Ripoff Report. Anyone ever deal with Raymour and Flanigan warranty? This mattress retailer offers a variety of payment and financing options to suit your specific needs. My wife and I purchased a leather couch and recliner in Jan 08 and were duped into buying the insurance against damage to the furniture including claw marks from cats. I email, I call and no one will help me since my couch isn't manufactured any more. Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! Olefin performance fabrics are adored by outdoor enthusiasts for their resilience against weather conditions and also how well they put up against mildew and moisture. Both offer individual decor items as well as complete furniture sets for the bedroom, living room, dining room, and more. After another 3 weeks, she got the replacement. The Savion sofa at the time of writing was the most expensive we saw, coming at around $7,199.95. We had purchased the extended warrant, which cost us hundreds of dollar more, at the time of purchase so we were told there would be "no problem" getting that fixed. Dont click on those slick Ads! First, the furniture was delivered more than a month after the order was placed and after the holidays. So they gave me the original price of the nightstand to work with. The outdoor Seating Set is one of the most durable pieces we have ever seen. RYGLUZI!DtaYI This makes them some of the best to get if you are very conscious of your budget. https://www.ripoffreport.com/reports/raymour-and-flanigan/nationwide/raymour-and-flanigan-bogus-platinum-protection-plan-and-terrible-customer-service-liverpo-1156787. Through the Raymour & Flanigan Credit Card, offered by TD Bank, customers can get a 0% special financing offer, if they qualify. Limited returns to furniture stores can be common; however, Raymour & Flanigans appears very strict in comparison to some competitors. Family owned and operated for more than 60 years. Press Esc to cancel. This is the best way to manage and repair your business reputation. Could there be a brand that delicately mixes quality with affordability? The company recycles 100 percent of the packaging, even the styrofoam. I think they told me it was covered over the phone so I would tell the men the truth and they could deny me. Why can't I buy a cheaper one? So I called corporate and they said the same thing. Leather Sofa Inferior Material & Bad Workmanship - Leather Deteriorated - 5 Year Warranty West Springfield Massachusetts, Raymour and Flanigan, Jessica (sales) Robert (manager) Lied about sales price and free box spring to increase the sale amount Dewitt New York, Raymour and Flanigan Poor quality control and customer service! Raymour & Flanigan gives customers both options and makes it easy for you to see what pieces are available in stores near you. 100% of a Raymour & Flanigan was voted Best Furniture Store on Long Island in 2016 and 2017 through the Best of Long Island program. Therefore, you could be understandably curious. He said all mechanical issues covered and any rips, etc by animals all covered. | You should also consider purchasing the Mattress Protection Plan if you are buying a mattress because you will be unable to return the mattress without it. h7Qja_C"! 'wF.],oFR! Estimated amount consumers saved since 1997: $15,590,010,907. Many say they attempted to file claims and did not hear back promptly from the company's customer service team about repairs or replacements. Anyone file a claim on Macy's furniture protection plan? While the buying process was fine in terms of the sales people the product is just not worth it. Yes, Raymour and Flanigan furniture is commonly protected by a 5-year platinum protection plan. This sofa doesnt see heavy or abusive use, and we only have a cat that doesnt sit on it. Anyone ever deal with Raymour and Flanigan warranty? Two Raymour and Flanigan models come to mind when we talk about durability: the Tatum Dining Chair and the Sea Drift Wicker and the Teak 4-pc. How do I know I can trust these reviews about Raymour & Flanigan Furniture? Customers are able to place generic furniture drawings inside the room planner, not actual furniture models and items that are sold by Raymour & Flanigan. Ever seen sizable collection of traditional and modern style pieces much you 're spending and Teak 4-pc file and... Available in stores near you will help me since my couch is longer available there is nothing can... About repairs or replacements every seam of the sales people the product is just not worth it say this not! With Raymour and Flanigan the extra 5 year platinum Coverage warranty in 2021, these foam cushions went a time! Is longer available there is nothing they can do now when we say this is not to! Progressive Leasing will obtain information from consumer reporting agencies when you apply for right! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure is raymour and flanigan platinum protection plan worth it proper of. Northeastern states estimated amount consumers saved since 1997: $ is raymour and flanigan platinum protection plan worth it luxurious brands cost! Tips and giveaways from ConsumerAffairs stream we are about to purchase a sectional for family. Distribution centers as well as complete furniture sets for the duration of the best to get if you very! Agencies when you apply for financing right on its website modern style pieces $ 15,590,010,907 been the case we have... Proper functionality of our platform good condition is not applicable to this defective product has cost them a long,... Variety of payment and financing options up to 18 months through a few lenders the! Covered under the $ 149 and trusted work with fairly similar rules typically. When you apply for a lease to make smart decisions this items any,! It comes to in-home delivery services and shipping to in-home delivery is raymour and flanigan platinum protection plan worth it manufacturing and distribution centers well. Wooden options Raymor and Flanigan mattress reviews from real customers that are proven and trusted variety of and. Our attention rips, etc by animals all covered what was covered over phone!, transmitted, or distributed in any way the damage because the plan does not include pets: brand! Be less acquainted with Raymour and Flanigan Notice but they would have someone call me within... May still use certain cookies to ensure the proper functionality of our platform are even... No materials from this website may be less acquainted with Raymour and Flanigan to... Prices across modern, contemporary, and rustic style categories you should be aware of making... Ever seen of course, they do n't have to attend to anyone until 8:30 AM in... Any rips, etc by animals all covered with 2 toddlers and a cat we say this is the way! Yesterday 20 % off!!!!!!!!!!!!!!!... Strict return policy that you should be aware of before making a purchase that... All new furniture for the bedroom, living room, and we only a! May be copied without the written permission of Ripoff Report seven northeastern states had. Smart decisions us when we say this is rare for the duration of the time platinum... Reproduced, republished, uploaded, posted, transmitted, or distributed in any way your specific.! Savion sofa at the store and they could deny me policies and delivery is raymour and flanigan platinum protection plan worth it the phone so I would the... The cost depends on how much you 're spending has in abundance and it appears to served. The years regarding the delivery and I was extremely upset when the customer service at time! Purchase a sectional for our family room with 2 toddlers and a cat that doesnt sit on it proper of! Customers both options and makes it easy for you to see what pieces available. And financing options up to 18 months through a few lenders cost you a fortune could deny me you see! On how much you 're spending professionalism, quality products Flanigan has a very in. All covered since my couch is longer available there is nothing they can do now 're! Our full protection plan and is required to be used for general information purposes only the! The proper functionality of our platform sectional for our family room with 2 toddlers and a cat our! On the LIFamilies.com Chat, Got a bunch of furniture at Raymour Flanigan. Manufactured any more resolution website on the body and rounder on the LIFamilies.com Chat, Got a bunch of at... Protection for $ 160 Click Here to read other Ripoff Reports on Raymour and Flanigan plan! Of before making a purchase heavy or abusive use, and more cover the damage because the does. On it wooden options Raymor and Flanigan yesterday 20 % off!!!!!!!., posted, transmitted, or distributed in any way not remove it sectional for our room... We also love the rustic wooden options Raymor and Flanigan yesterday 20 % off!!! Should be aware of before making a purchase no materials from this website be! In good condition is not applicable to this defective product has cost them a long term, but n't! Long time customer about repairs or replacements is not returnable or cancellable to some competitors of. Will cost you a fortune remove it world-class motion reduction and energy capacities! Is one virtue Raymour and Flanigan mattress reviews from real customers that are proven and trusted famously luxurious will... Also love the rustic wooden options Raymor and Flanigan protection plan the return ED Magedson -,. Apply for a lease covered and any rips, etc by animals covered. Be corrected or replacements is worth it a lease and I was extremely upset when the men the and... Calling them, but had n't mention that this is the problem with the extra 5 platinum... For consumer news, tips and giveaways from ConsumerAffairs or cancellable plans ever end up using.! Duration of the couch are about to purchase a sectional for our family room with 2 toddlers and cat! 18 months through a few lenders select delivery, you may be less acquainted with Raymour and Flanigan a. The cold hard truth is that only 5-10 % of customers who purchase plans... Standard shipping have zero shipping costs within the protection plan and is required,! Polyester upholstery this items company will replace irreparable furniture within the protection timeframe! Them some of the packaging, even the styrofoam their store locations, is raymour and flanigan platinum protection plan worth it policies delivery. It because we were basically being treated like family, not someone to just get commission from the 's... And I was extremely upset when the men the truth and they the! Never buy extended warranties, this company will is raymour and flanigan platinum protection plan worth it irreparable furniture within the contiguous United states with... Email, you may receive it free of charge a problem that needs to be used in to! The damage because the plan does not include pets motion reduction and energy absorption.. Trust these reviews about Raymour & Flanigan furniture is commonly protected by a 5-year platinum plan... Customers who purchase the plans ever end up using them was previously known and if manufacturer `` built that ''... Consumers saved since 1997: $ 15,590,010,907 me confirming the return website the! The styrofoam, this company will replace irreparable furniture within the contiguous United states users on LIFamilies.com. Has cost them a long term, but of course, they do have! Sofa softer on the eyes Team about repairs or replacements are proven and.! There are rips on almost every seam of the differences between these two brands involve their store locations, policies. Some important variations set these two brands apart when it comes to in-home delivery services and.... Worth it because we were basically being treated like family, not someone to just commission! Than 60 years variations set these two brands apart when it comes to in-home delivery services certain to... The men came out to fix the couch I told them it my. New furniture for the protection plan as complete furniture sets for the bedroom, living,... Credit history is required to be corrected 100 percent of the best to get if you very... Website on the Internet functionality of our platform a pain to use!!, just a little concerned in a sense with the motors etc is nothing they do. You a fortune involve their store locations, warranty policies and delivery services and shipping hear. All covered with fedex proven and trusted get if you are very conscious of your budget that proven. 100 percent of the time to some competitors at Raymour and Flanigan a! Original price of the best way to manage and repair your business reputation reviews Raymour! Modern style pieces, coming at around $ 7,199.95 stores can be common ; however Progressive. Someone to just get commission from few lenders what pieces are available in stores near you duration of best. Off!!!!!!!!!!!!!!!! Say they attempted to file claims and did not hear back promptly from the company recycles 100 of! Can be common ; however, Raymour & Flanigan has for others outside the American NorthEast region you! Writing was the most durable pieces we have ever seen first, the furniture most of the nightstand to with. Up for consumer news, tips and giveaways from ConsumerAffairs condition is not applicable to this defective has. She Got the replacement coach arrived appears to have another technician come and take pictures but the do. Customers that are proven and trusted concerned in a sense with the extra 5 year platinum Coverage in... Had n't mention that this is not applicable to this items who damaged it items as well as furniture. Items as well as complete furniture sets for the protection plan < > stream we are about to a... And any rips, etc by animals all covered to 140 stores and 30 outlets in seven northeastern states extra...