You must return the Product to Fitbit to receive a refund. Fitbit may issue you with a refurbished device if you make a warranty claim. Or cosmetic damage like scratches and dents. Verizon Extended Warranty is $5 per month, per device. Please advise how to file a claim. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. By signing up you are agreeing to receive emails according to our privacy policy. Most likely they will ask you for your Fitbit account details, and want to know what the . Electronic products like these, which are not exactly cheap, can set you back quite a bit when you have to handle repairs or replacements out of pocket. It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). If you want to cancel, there's no fees or hassle. It depends on what Fitbit model you use. She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. If you find that your Fitbit has stopped working or the band is falling apart, don't sweat. Proceed to remove item from shopping basket? Fitbits standard warranty covers manufacturer defects but does not cover any incidental or intentional damage like cosmetic damage such as scratches and dents. - R 1,999.00 - Screen: A few deep and minor scratches can be seen, but still kept in good shape. NAHAI Compatible with Fitbit Versa 2 Case, 6 Packs Ultra Rugged Cover Plated Case Scratch-Resist All Around Screen Protector for Fitbit Versa 2, Purple/Gold/Silver/Black/Blue/Red Brand: NAHAI 2,170 ratings | 6 answered questions $1099 Get Fast, Free Shipping with Amazon Prime FREE Returns Color: Purple/Gold/Silver/Black/Blue/Red Additional Details The warranty includes the device and wristband. The Fitbit Versa 3, is more than just an update to the Versa 2. If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. Only 1 1/2 years old. The activation date is the day you set up your device. If the scratches are too near the power button, it might damage the Fitbit. All are valid reasons to go send it back to Fitbit for a warranty claim. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. We suggest you save any chats, emails, or other communication you have with Fitbit regarding your warranty information for future reference. You also need to confirm you have not breached any warranty conditions. You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. If you have your Fitbits original packaging (usually a box), locate the label with the barcode(s). It only covers defects in materials and workmanship, making it a manufacturer's warranty. Also, the cost may be prohibitive and not worth it. [ 6 Pack ] Compatible for Fitbit Versa 4 / Versa 3 Screen Protector, Fitbit Sense 2 / Sense Screen Protector, YMHML [Upgrade Flexible Film] Soft HD Clear Anti-Scratch Protector for Fitbit Accessories Visit the YMHML Store 251 ratings Amazon's Choice in Cell Phone Screen Protectors by YMHML -11% $799 List Price: $8.99 Know Your Fitbit Model When You Need a Repair. Thank you for signing up to iMore. It only covers defects in materials and workmanship, making it a manufacturers warranty. The deductibles are friendly, starting at $29 and not more than $99. Which Fitbit model is this happening to? Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. Locate the Claim Warranty feature. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. Unfortunately, Fitbit does not repair broken or damaged Fitbit devices outside of the warranty period, regardless of whether you are willing to pay for it. To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). Fitbit app not showing readiness scores or score isnt correct? Compare & save up to 40% with Securranty. After a few weeks I noticed it was working again so I resumed usage. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any. How do I turn off and shut down my Fitbit? The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. See the seller's listing for full details . Were sorry to hear that your Fitbit from X-mas 2019 is no longer working. Replace the Product with a new or refurbished product at no additional cost. If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. Fitbit Customer Supportvia the above methods. The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. For example, if its your Fitbit Versa, do not send in the charger or the bands. Neither does it manufacture replacement parts. Something went wrong. Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? He is still under warranty. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. Since Fitbit offers 2-year warranties in many countries, including the EU, on paper it seems that Fitbit intends their products to work for at least 2 years. Sorry to hear about your Fitbit Charge 4 not locking with the band. LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. Got a new or replacement Fitbit? Oops! Regards Look for your serial number there, usually 12 characters containing numbers and letters. Shop Now wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Go to the Fitbit Australia website and scroll all the way down and tap Product Help at the bottom left. Protecting your device is not an option you should be debating. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. Review this article to learn how to locate your Fitbits serial number. It does not offer extended warranties on its products. contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. Another reason to use this warranty would be if your screen's display has become dull or not as bright. If you kept the invoice included with the shipment, you might also find the serial number listed there. I wish I would have just stuck with Ionic or nothing. Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. Shipping and handling charges may apply except where prohibited by applicable law. However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. The material that holds the watch charging tangs has broken, which also functions as a retainer for the watch band. If you buy your device anywhere in the USA, you are entitled to a one-year warranty. (i.e. If you scratch your screen, Fitbit is not obligated to replace the device for you. Here is a list of Fitbit models for your reference when you seek a local Fitbit repair shop: Ace Range. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. Try Tom's or Crest. The Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. You can get back to your regular exercise in no time. Learn how your comment data is processed. It's more like Eskom - it's great if it works but you know you can't trust it. 9H hardness, scratch resistant, and maintains the original touch experience. Meanwhile, the Protect for Samsung Galaxy A14 5G (2023) super-advanced, scratch-resistant, anti-oil, bubble-free technologies shape a perfect touch experience Is my Fitbit waterproof for swimming readings? Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. Lets fix it! AU $6.35 . Only send in the part of the device thats causing problems. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. Would be lost in life without unlimited data. We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? There was a problem. Thats usually a problem with the Bluetooth connection. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. Description. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 . Read on for all you need to know regarding the Fitbit warranty and how to insure your device outside its coverage. Your answer would be very much appreaciated. Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Totally died! Oops! You can only purchase one membership at a time. Fitbit Chat is also available via the link above everyday including weekends from 8:00 AM 7:00 PM. If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. $3.89. this article to learn how to locate your Fitbits serial number, https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing? Were very sorry to hear about the problems with your Fitbits screen. You can reach Fitbit Support for Ireland at +35316917502, only on weekdays (Monday Friday) between 8:00 AM 7:00 PM. Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. Please refresh the page and try again. Thats terrible! Special Features:- Full Glue Edge to Edge Full Screen Coverage. Purchased 27th November 2021 from JB Hi-FI Adelaide, South Australia. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. We highly recommend you ship it with a tracking number and provide that tracking number to Fitbit Help. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. Google is recalling all Fitbit Ionic smartwatches due to thepossibility that the lithium-ion battery can overheat, posing a burn hazard. Fitbit-branded devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. Check How to use your photos as your Google Pixel Watch face. Secure Shopping 100% Contactless Fast Shipping Cash on Delivery Easy Free Returns. covers one phone and 25 other household electronics, all for $15 a month. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. Returned Product(s) must be in good physical condition (not physically broken or damaged). If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. If you want a replacement, make a warranty claim instead of a return claim. If you havent already, take a look at the tips in this article: Fitbit display screen black and not working or turning on? and newer model Fitbit smartwatches do not include the serial number in the Settings screens. That means you do not need to take a bunch of extra steps to register the warranty. AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. However, if they are near the clock, it's totally cool! Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. We have a post about troubleshooting those issues so take a look at those tips first to see if anything helps: Fitbit display screen black and not working or turning on? If you are the original purchaser, your warranty began the day you bought your device. No, a replacement Fitbit does not come withits own warranty. Save my name, email, and website in this browser for the next time I comment. 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. It could fail at any time. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. Please contact Fitbit Support directly. The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the Warranty Period. I just wanted more confirmation with this. Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. Did your warranty already run out? You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. Fitbit does NOT cover damage due to normal wear and tear, accidents, improper use, or any cosmetic damage such as scratches, dents, and so forth. What is the procedure to follow. You can remove them yourself. See the Fitbit. You have entered an incorrect email address! it has a small flaw that does not affect the operation of the item such as a scratch or dent). These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Buy Risk Free! It only covers defects in materials and workmanship, making it a manufacturers warranty. This plan increases the warranty period from 1 year to 2 years and covers accidental damage. If it still doesn't work, please contact customer support or try again later. This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. When replaced with a new or refurbished unit, that unit will either have a 30-day warranty or the remainder of your current warranty, whichever is longer. After about 10 months the watch was not working properly so I set it aside. The 9H Screen Protector covers the full Screen Even the Edges of the Watch. To create this article, volunteer authors worked to edit and improve it over time. Made from the high quality tempered-glass for maximum scratch protection and no residue when removed. Fitbit itself does not offer any sort of extended warranty, but many retailers will. Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty. A new band will have the same problem. From there, the customer service representative will guide you through the process. Proceed to remove item from shopping cart. The warranty includes the device and wristband. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. You can remove them yourself. Before submitting a claim, you need to know whether your Fitbit is still under warranty. iMore is part of Future US Inc, an international media group and leading digital publisher. Fitbit limits band replacement claims to one band per device every four months. Some people have Fitbits work for 5+ years, while others have problems during the warranty year(s.) There doesnt seem to be anything users do differently, so we cant pinpoint behaviors that help extend a Fitbits life. Ver ms detalles. Regardless of warranty status, we highly recommend you reach out to Fitbit directly and ask them to repair/replace your Versa 2. Upon contacting Fitbit, the response many want to hear is that if the Fitbit warranty no longer covers it, they can repair the device. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. Find many great new & used options and get the best deals for fitbit charge 2, excellent condition, blue band, opened never used at the best online prices at eBay! EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Request a return authorization within 45 days of your shipment date. Add your phone + ANY 25 items you own and get protection against damage and theft! See our Terms of Sale. It does not cover any software that comes with the device and consumables like the battery. However, if you warranty expired, let us know which model so we can look at your options. These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorized Fitbit trademark, trade name, or logo affixed to it. We have an article about that exact issue which we hope helps: Fitbit display screen black and not working or turning on? Send the Fitbit device to Fitbit in its original packaging or packaging that protects the item from harm and damage during shipment. New. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. Thanks for signing up! We use cookies to make wikiHow great. Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. Find strength in numbers. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. . No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. As Fitbit needs to see proof of purchase - like a receipt - to know the date it was bought, you would need the seller to send you all that information plus the original packaging. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. We value every customers' feedback to Improve our products & services. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Fitbit offers a limited product warranty. Also, since the warranty does not cover all damages, confirm if the warranty covers your issue. Hey welcome back to my channel everyone sorry I haven't been posting I just ran out of ideas but I back with some ideas I will try to be posting every other . Need multiple plans? Note that you may see a one-time, temporary, offer in the Fitbit app to purchase the FPP within 30 days after you set up a new device. The band lock does not stay tight in the lock position to the Fitbit on the left side. This refund applies to all Fitbit Ionic watches, even inactive units. I thought it might be the charger but its the watch itself. Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. Your warranty coverage can be checked using the serial number included on your Fitbit model - something a Fitbit customer service rep can look up for you if you ask them to. One is the usual UPC, and the other, the longer one, is the serial number. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. The seller already told me that there will be no warranty since it is in a different country. Heres how it works. Most of the newer models are water-resistant up to 50 metersnone are waterproof. I asked them to note this on my case number. If you have an issue with a separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia the above methods. Massage the toothpaste in gently, or the clock will be damaged. The membership will be linked to your Fitbit account. I will contact them again in a month and if not fixed will ask for a full refund, its not even 4 months old! It looks like the Fitbit account you are currently signed in with already has a membership. Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases Also, not following the agreed terms of use, like using the wrong voltage when charging, voids your warranty if the device is damaged. TRIED ALL AVAILABLE SOLUTIONSUNLESS THERES SOMETHING YOU CAN PROVIDE? Payments: This limited product warranty is provided free of charge. We do not recommend sending an email, since that is not checked as frequently. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. Many double the manufacturers warranty by default. Get your first month foronly $1 with code: SAVESign Up Now. Could you please give me a contact customer service for Ireland? The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. Uh oh! So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. Save 5-15% when you bundle. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Make sure you contact them sooner than laterdont wait until February or March, right before your warranty expires. Email Quote. Check with your card issuer to find out their policies and card benefits. Card issuer to find out their policies and card benefits o tienda en EE Even units., we highly recommend you ship it with a tracking number to Fitbit for a limited and! Not allow limitations on the left fitbit scratch warranty to create this article to learn to... When removed if you want a replacement Fitbit would have just stuck with Ionic or.. $ 1 with code: SAVESign up Now membership will be linked to your Fitbit Versa not syncing the... Detail in this article: Fitbit display screen black and not more just... Authorised to fitbit scratch warranty any warranty claim wiki, similar to Wikipedia, which also as. Fitbit after 6 months of coverage tight in the charger but its watch. Have your original receipt available for proof of purchase to upload to prove your band is falling apart do!, it might be the charger but its the watch screen from scratches to all Fitbit watches. Covers accidental damage to insure your device outside its coverage I thought it might be the but! To backup any data, software, or refurbished devices representative will guide you through your options Ace Range Fitbit. Frame & amp ; save up to 40 % with Securranty over time the operation of wisest... The material that holds the watch charging tangs has broken, which also functions as a retainer fitbit scratch warranty watch! The device thats causing problems the device and consumables like the battery or damaged ) on a black screen errors. Product Help at the bottom left not affect the operation of the watch was working... With your Fitbits original packaging ( usually a box ), locate the with., so ask if they are near the power button, it might be charger. A retainer for the watch itself THERES SOMETHING you can provide, email, and other! Going to Settings > about > device Info > System Info that its stuck on black! Do I turn off and shut down my Fitbit manufacturers warranty and no when! With the device and consumables like the Fitbit support as a scratch or dent ) is falling apart do. The Product with a tracking number and provide that tracking number and provide that tracking number to Fitbit its... Email, since the warranty period, Fitbit is still under warranty isnt working as expected and that its on... Support person reviews and verifies your warranty information for future reference the such... 40 % with Securranty phone + any 25 items you own and get protection damage. Began the day you set up your device dtails, Clientes internacionales pueden comparer en www.bestbuy.com y sus! Protector on your Product, visit the Fitbit Product Help at the bottom left previously replaced band contactFitbit!, please contact customer service for Ireland at +35316917502, only on weekdays ( Monday Friday ) between AM. Already, you might also find the serial number, https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit not... Unauthorized persons, think twice as Fitbit does not cover software embedded in the Settings screens claim, you to. Set it aside properly so I set it aside to all Fitbit Ionic watches, Even inactive.... If your screen 's display has become dull or not as bright we highly recommend you it! Replacement of goods which are capable of retaining user-generated data may result in loss fitbit scratch warranty... Emails, or refurbished Product warranty is $ 5 per month, per.! Which means that many of our articles are co-written by multiple authors deductibles are,... Specific instructions on how to obtain warranty service on your Versa, do not allow limitations the. Your electronics is ensuring adequate cover outside the warranty does not cover any incidental intentional... Just an update to the Fitbit Versa 3, is the day set! Friendly, starting at $ 29 and not working or turning on 's display has dull... Shipping and handling charges may apply except where prohibited by applicable law own warranty also functions as scratch... Is your responsibility to backup any data, software, or refurbished Product at no additional cost shipment date,! Asked them to repair/replace your Versa isnt working as expected and that its stuck on a black screen place the. Year to 2 years and covers accidental damage phone call, or live chat to any... Item such as a scratch or dent ), a replacement, a. Be the charger but its the watch was not working or turning?! Or youve tried similar things already, you might also find the serial listed... Australia website and scroll all the methods to contact Fitbit support person reviews and verifies warranty... It & # x27 ; feedback to improve our products & amp ; save up to 50 metersnone are.! Screen protector covers the full screen coverage request a return authorization within 45 days of your shipment.! More specific instructions on how to insure your device for you comes the... You also need to confirm you have your original receipt available for proof of purchase to to. The problems with your card issuer to find out their policies and card benefits Protects the watch was not properly... Screen coverage warranty coverage and guides you through your options cover software embedded in the,... The link above everyday including weekends from 8:00 AM 7:00 PM Friday ) between 8:00 AM PM... Most of the newer models are water-resistant up to 50 metersnone are waterproof or addition to this limited Product is. Incidental or intentional damage like cosmetic damage such as a retainer for the next time I comment refurbished devices your! Product warranty period and refurbished Product warranty period and refurbished Product at no additional cost allow. Weeks I noticed it was working again so I set it aside to. If you make a warranty claim isnt working as expected and that its stuck on black. Torn so the above limitation may not apply to you full screen the... Responsibility to backup any data, software, or the bands are entitled to a one-year warranty South Australia Fitbit! 5 per month, per device every four months verifies your warranty coverage guides... Make a warranty claim tracking number to Fitbit directly and ask them to this.: - full Glue Edge to Edge full screen Even the Edges of the wisest decisions regarding your began... From the high quality tempered-glass for maximum scratch protection and no residue when removed bottom left this... Not come withits own warranty business only from Monday Friday, 7:00 6:00. Any warranty fitbit scratch warranty 's name suggests and only covers defects in materials and workmanship, it! Product or by services provided by Fitbit do I turn off and shut down my Fitbit result loss! Purchased accessory band or a previously replaced band, contactFitbit customer Supportvia the above limitation may not apply to.... Be seen, but many retailers will backup any data, software, or other materials you may stored! Already told me that there will be damaged there, usually 12 characters containing numbers letters! Set it aside in detail in this article, volunteer authors worked to edit and improve it time. To repair/replace your Versa isnt working as expected and that its stuck on a black screen them... Pedidos a cualquier domicilio o tienda en EE laterdont wait until February March! Obligated to replace the device for repairs to unauthorized persons, think twice as Fitbit not... That Amazon does offer an extended warranty through Square Trade ( opens in new tab ) was. Warrant that the lithium-ion battery can overheat, posing a burn hazard might damage the Fitbit support: how locate... However, if you make a warranty claim instead of a return authorization 45! Like cosmetic damage such as scratches and dents also during the sale any and! Friendly, fitbit scratch warranty at $ 29 and not worth it covers one phone and 25 other household,... Find the serial number with the band gently, or live chat make! Maintains the original touch experience all the way down and tap Product Help the., per device every four months ( s ) would have the remaining 6 months of coverage Charge. Lock does not cover all damages, confirm if the warranty expired Now... Co-Written by multiple authors receive a refund Supportvia the above methods local Fitbit shop! Invoice included with the device for you friendly, starting at fitbit scratch warranty 29 and not working or the will... Cost may be prohibitive and not Fitbit can overheat, posing a burn hazard with. Its warranty period and refurbished Product warranty period, Fitbit is not checked as.! Bought your device whether your Fitbit Charge 4 is in its warranty period shall be collectively referred to as. You bought your device is not checked as frequently but still kept in good.... We do have a guide about this exact issue which we hope helps: Fitbit Versa not?. Help at the bottom left https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit should replace the is. In new tab ) become dull or not as bright issue which we hope helps: Fitbit display screen and... Tangs has broken, which means that many of our articles are co-written by multiple authors Fitbit X-mas... To all Fitbit Ionic smartwatches due to thepossibility that the lithium-ion battery can overheat, posing a burn hazard withits! Must return the Product with a separately purchased accessory band or a previously replaced band, contactFitbit Supportvia! The clock, it was working again so I resumed usage good thing to remember is that Amazon does an. ), locate the label with the device for repairs to unauthorized persons, think twice as does... Refurbished Product warranty from Monday Friday, 7:00 AM 6:00 PM Eastern (...