In June 2014 my 16 YOA son and a group of other students from his school went to Costa Rica with EF tours. It is nothing but a money grab from unsuspecting parents! I feel like everything was rushed. I am self employed so I had to send a letter stating that my business went under and this had created a hardship. The defendants placed the clause in their 2019-2020 adhesion contracts despite being aware of the potentially calamitous effects of global public health emergencies that have long been predicted as very likely to occur; The contract was presented to consumers on a take it or leave it basis; Consumers were lulled into a false sense of security since trusted teachers acted as the middlemen between the students and EF, leading consumers to believe that EF had their best interest in mind; A public health emergency would likely result in EF not being able to schedule any future tours and could hinder the defendants ability to honor the travel vouchers; and. I am seeking a full refund, not a partial one. This plan includes Trip Interruption coverage. the unforeseen. ", Later on April 22, 2020, Mr. Schirtzer responded: "[T]hese vouchers that offer customers several different ways to utilize 100% of value of their previous payments can hardly be described as 'worthless.' I asked for management and she stated there was no one I could speak with. What a waste of time and money. 1. Ms. Alaina Kommer from Grant High School does only think about herself and her travelling experience. I was asked by our group leader to be a chaperone several days prior to leaving for our trip. On September 22, 2021, the District Court denied the EF Entities motion to dismiss, finding the class claims meritorious as pled. This plan includes coverages that can provide a benefit in the unlikely event a traveler should need to return home unexpectedly due to a natural disaster or unrest. 3:20-cv-00508-gpc-blm stating: "Dear Mr. Schirtzer: As is evident from Exhibit 1, which can be accessed here https://mcgrane.egnyte.com/fl/RMoGMnDV6Z , and in addition to my representation of the named plaintiff class representative in the referenced matter, I represent numerous individuals who are presently absent putative class members in the referenced matter. 3:20-cv-00508-GPC-BLM, in the U.S. District Court for the Southern District of California. My son received life threatening injuries and had there not been a physician along as a chaperone my son would have died. And that wasn't even a full guarantee of a full refund. EF Go Ahead Tours Call 800-590-1161 . If you're concerned about your rights, you can try reaching out to the law firms handling the case. Private Tour with seven travelers (and your group can be as large as you'd like) Free travel! We design our class trips to go way beyond the experiences you could have with anyone else. lawsuit against Defendants EF Education First International, Ltd. ("EF International"), EF Institute . ", On April 23, 2020, Mr. McGrane responded to Mr. Schirtzer, stating: "I stand by my 'worthless' remark. Under the terms of the attorney general's agreement, EF will provide consumers who booked trips scheduled to depart between March 11 and May 14 with an additional $435 for international travel, $300 for domestic travel by air and $100 for domestic travel by bus. These itineraries are your answer. It was so uncomfortable. Privacy Policy | Copyright I too have had a very disappointing experience with the cancellation My daughter is currently Begging to do EF tour with school and I know best price discount removed after booking. Dedicated Emergency Service and Incident Response Teams Read those reviews. Best Day Ever: Tokyo The communication from EF Tours its grossly nonexistent and generic. In my opinion, this is stealing. I originally signed up for a tour with my nephew in November of 2019, due to depart in May 2021 for Barcelona and Paris. UPDATE ON EF CASES AS OF 3:30 PM PDST MARCH 30, 2020, On Friday, March 27, 2020, William McGrane wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. I replied to your text last Thursday but forgot you were in Columbia, so thank you for letting me know. release my refund and return $500 cancelation fee. And that without even telling the parents the-unrevealed-until-now enormity of those perks (or to use another term perhaps the enormity of those teacher "emoluments" to use the nicest possible term for it). I wouldve never signed up for any trip with the Covid restrictions that are now imposed. Three weeks after enrolling, our circumstances changed so I called to cancel, expecting to pay the $95 cancellation fee x2. Illness and accident coverage Any contract such as the EF SWISS Immunity Clause that gives one side so much power is just the kind of absurd bargain no man in his senses and not under delusion would make on the one hand, and as no honest and fair man would accept on the other described in Hume v. United States (1889) 132 U.S. 406, 411; see also Harper v. Ultimo (2003) 113 Cal.App.4th 1402, 1409 (noting that Faust, depending on which version of the story you read, might or might not end up going to hell because he freelyand without duresssold his soul to the Devil But someone who makes a faustian pact to become someone elses slave in our system is going to find that, among other things, the deal is unconscionable, period, end of discussion., As you are well aware, and under applicable California law, your Swiss clients' conduct in inserting such unconscionable clauses into contracts it makes with American counter-parties results in $1,000 per contract fines; awards of punitive damages as well as liability for my legal bills (which are considerable and growing every day). UPDATE ON EF CASES AS OF 2:00 PM PDST DECEMBER 7, 2020. Dedicated Tour Director. On September 8, 2020, and over vigorous objection, federal District Judge Gonzalo P. Curiel granted a motion to change venue from the Southern District of California to the District of Massachusetts that had previously been filed by the EF Defendants and set for hearing on September 11, 2020. "Russia is at war with Ukraine, the UK is prioritizing Ukraine visas over every other VISA on humanitarian grounds. I worked on the building and had to be in the offices every 3 months for 2 years. They simply refuse to refund your deposit. We were also mostly stuck eating gas station food because we either arrived too late for dinner at the restaurants, or we were unable to eat in restaurants because of the big games going on. ** The Global Travel Protection Plus plan includes a non-insurance Cancel for Any Reason waiver benefit provided by EF Educational Tours. EF Go Ahead Tours is a brand under the EF Tours group that offers both guided and fully customizable tours to destinations worldwide. Four boys were also booked in a room in London with only a king sized bed! On February 5, 2021, defendants EF Institute for Cultural Exchange, Inc. (EF Institute), EF Education First International, Ltd. (EF International), and EF Explore America, Inc. (EF America) filed a motion to dismiss Plaintiffs Second Amended Complaint (Dec 7, 2020). A more personalized on-tour experience. Tour # 2130465UX - London, Paris, and The Alps We're within 95 days of the trip so I'm not even sure I can get a refund, but if he wants his own room it's almost $1000 extra. . This program was created to provide the safest possible tour experience for our customers. will be amended to plead violations of Massachusetts consumer protection law. Joining the EF family means you'll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. Travelers can choose to enroll in one of the Global Travel Protection plans, both of which are designed specifically with EF travelers in mind. I will never, ever even consider sending any of my other kids on one of these trips. Travel Company efeducationaltours eftours eftours Photos See all Videos See all 1:02 Anyways, we were told the new trip was "similar/almost identical" to the one we had signed up for, but there would be no extension to Paris and it would be 2 days shorter. I cannot begin to talk about the horrible neighborhoods the hotels are in. use of a redeem voucher button is already something . Other EF tour brands. It was necessary for a family member to go to Costa Rica. If the group does not travel on the original tour, travel on a revised tour, or receive a Future Travel Voucher, standard cancellation fees will apply. Even with the "Global traveler's protection" insurance I purchased at $165 per traveler, which I paid for both my daughter and I. Please note: These programs apply to tours departing October 1, 2022 or later. I would love for someone from EF Tours to get back to me about my kid's flight home. Pursuant toCalifornia Rules of Professional Conduct, Rule 7.3(c)please take note that this webpage constitutes a paid advertisement for legal services. There is no way EF Tours incurred $560 in fees for a trip that was canceled a year in advance. ", UPDATE ON EF CASES AS OF 1:30 PM PDST April 23, 2020. that compelling itineraries should be full of UPDATE ON EF CASES AS OF 1:00 PM PDST AUGUST 9, 2020. I want all of my money refunded as it is the right thing to do. It was discovered by a parent who was monitoring the flight status. Not sure if this company is based out of the US but they definitely do not support the military and all aspects of the roles and responsibilities of service members. I don't even know how it is legal to have these moron bastards do business. Day two in London we were trying to go on the bus tour however EF tours gave the bus tour the wrong number of people so because the bus that came to pick us up was too small, we were forced to visit the locations by foot and by train. When students go beyond the Four girls were placed in a room with one queen sized bed and two twin mattresses on the floor in London. Readymade tours At present, EF Ultimate Break offers over 70 readymade tours for countries across the world. Your Group Leader may choose from the following options: Terms & Conditions 3) They pretend that you can extend your student's trip. Get connected We're here to help. Unfortunately, I had to cancel his trip because my son switched schools and his old school district could not take a non student out of the country. I will make sure and tell everyone I know not to take these tours. EF's Emergency Service & Support Team is available 24/7 to resolve any issue, from a missed flight to a lost passport to more serious on-tour incidents. Travelers must pay in full or enroll in our Automatic Payment Plan at the time of program enrollment and must remain either paid in full or enrolled in our Automatic Payment Plan and in good financial standing at the time of cancellation to remain eligible. steer clear of this scam! McGrane PC. In what universe is this considered acceptable?!?!?!? EF travel chose bureaucracy over the customer which happens to be students so now we are waiting until January 11th for an update. So, if you are not able to use the voucher or attend the rescheduled tour, as in my case, then you paid EF Tours THOUSANDS of dollars for nothing! The trip was booked for June of 2019. 4. Subject to policy limits and exclusions. If EF cannot accommodate a revised tour request and/or the group decides not to travel on the original tour, then the group may opt for future travel vouchers. On May 15, 2020, William McGrane wrote to Richard Schirtzer stating: "Attached is the first amended complaint I had earlier informed you I would file on behalf of my clients. Before we will give you [the EF Defendants] wire transfer instructions and thereafter accept any monies on behalf of any of our clients, however, we [McGrane PC] will insist on a clear written agreement that our acceptance of such payments on their behalf is without prejudice to their rights to seek further legal recourse against the EF Defendants on any theory available to them in law, equity or by virtue of statute. UPDATE ON EF CASES AS OF 2:00 PM PDST FEBRUARY 5, 2021. Our trip was moved up 10 days without notice or inquiry as to whether or not we could make that change nor an offer to get on another trip. Future Travel Vouchers are transferrable at the face value of the voucher to members of the travelers immediate family or school community. I was told we should have paid extra if we wanted to be IN Sorrento. Original departure date 7/13/2020 Travel can be a big adventure, like exploring someplace new for the first time. Whenever I called and asked for a manager, I was told that non were available and that they would call me when they became available. 3. This is morally and ethically wrong. They have tarnished their reputation and people are not as comfortable traveling with them anymore. Why would I need to do the work for them? *$190 is the current cost for tours departing on or after October 1, 2023. Company never sent update on requirements for product and refuse to provide full refund. EF Educational Tours provides educational, worldwide tours for students and parents. This, of course, was never brought up until it was too late to change the reservation. Coverage for expenses due to trip delays (lodging, food, and other reasonable expenses plus limited reimbursement of unused, forfeited, prepaid non-refundable payments for travel arrangements). The gist of this complaint is that the EF SWISS International Tours Contract has provisions that were inserted into it by EF SWISS that were (and remain) unconscionable as that term is defined by California Civil Code section 1780(a)(19). Coverage for baggage in cases of theft or delay. Submit a complaint and get your issue resolved. Why am I being charged a total of $550 in cancellation fees? They have stolen from many people, including seniors and students some of whom are in high school or younger. Evidently, just before the drop deadline, the other boys in our group dropped out because of cost, and he's the lone boy traveling from our school with a group of girls. Which btw the ticket was $100!!! as the premier companies. *$490 is the current cost for tours departing on or after October 1, 2023. That's when we found out it would be around $800 to cancel. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of EF Educational Tours. EF representatives available to support the traveler and to coordinate with local authorities on their behalf where necessary, Assistance connecting with local health care providers, Communication between the traveler and the travelers family back home, EF-arranged flights home, based on existing itinerary, for the traveler once cleared to return, If the diagnosed traveler is a minor, flights for their parent or guardian to join them at the tour location, EF representatives available to support the traveler or group and to coordinate with local authorities on their behalf where necessary, Communication between the traveler or group and their family back home, EF-arranged flights home for the traveler or group once cleared to return. A hearing date for oral argument with respect to this motion remains to be set by the District Court. Trip delay coverage We were offered a wait and see attitude for the following year 2021 . They are so many other excellent companies out there. Earn benefits like one spot on tour for every six travelers you bring. Some of it was just bad luck however I feel like most of it was EF tours being lazy and not trying to help make the experience the best that it could have been. I called customer service today and she actually told me that "no executive decision has been made yet" 6 days before a tour. We were placed so far outside Sorrento that we only saw it at night and had to pay 20 euro each to get a cab back to the hotel because it was considered an"excursion." Building tours that go beyond expectation. We would be able to pay for a European cruise to same ports and actually see more and eat well with less money then they are charging. . Initially after this situation occurred a person from the company called me to get the story (since I immediately reported it to the tour director when I got off the bus) but never heard from him again. This whole [California Consumer Legal Remedies Act's] use of unconscionability as a sword and not a shield is not a good deal from your side of this case. We continued to make our monthly payments and purchased our passports and patiently waited for May 2022 to arrive. My daughter was extremely disappointed, as she had always wanted to see Paris. I hereby unconditionally and unequivocally waive any and all claims and demands for all damages, losses, costs, and expenses of any nature whatsoever (including attorneys fees) on account of or arising out of any and all personal injury, death, bodily injury, mental anguish, emotional distress, or property or other damage that I may suffer from any cause whatsoever related in any way to my participation in any EF [SWISS]-sponsored tour. Then, a parent called because we hadn't heard anything about travel plans and found out about some significant COVID restrictions that were not disclosed to the group. The full amount of the voucher is also transferable to anyone in your family or school community. Flights had been re-booked. On June 20th we called them to verify and were told our claim was denied and we wouldn't be receiving anything back from them. Trip to Israel was cancelled because of covid but not by me, release my refund and return $500 cancelation fee. Our 50,000+ staff and faculty members around the world provide a local presence and are able to react quickly and in person where necessary. My girlfriend and I had a tour to Israel but in March of 2020 (we arrived in Israel on March 7th). We have represented to you [the EF Defendants] and our [McGrane PC direct] clients we will immediately transfer monies received in trust for them from you to them from our trust account, less, at most, $30 to cover wire transfer fees out. I don't understand how they can keep any of our money, let a lone $500 each. They knew well in advance Southwest was having troubles other arrangements should have been made instead of having these kids waiting at the gate. I learned from the group leader the trip is cancelled due to civil unrest and I have 2 options. Christian conservative attorney Roy Moore, a former Alabama Supreme Court justice, joined Spell's team of attorneys last year after a U.S. district judge dismissed his lawsuit in Baton Rouge . The number of travelers in each group is capped at 14-38, and small group tours only . I was told the person would be kicked off the tour but they werent. Coverage for expenses due to trip delays (lodging, food, and other reasonable expenses plus limited reimbursement of unused, forfeited, prepaid non-refundable payments for travel arrangements). I understand that Will told her she should have received a discount but in a case like this where she became a chaperone at the very last minute, there is nothing we can do. HOW CAN THIS BE LEGAL??? We've experienced the transformative power of travel firsthandand we can't wait to explore the opportunities that are out there for you and your students. We wanted to go to Israel and 2 other countries. To purchase this plan, please call 800-665-5364 to speak with one of our Traveler Support Specialists. . Emergency evacuation coverages Thats why as the world changes, so do we. No at EF responds with a call or in person talk, they avoid emails and make us wait on phone lines. opportunities for experiential learning. I will not let this go if need be I will take them to court and sue there asses. I booked my child on a school/group tour to Italy and Germany with EF My father and I are in the same boat. 8 weeks.It has been 8 weeks so my son contacted the insurance company and was told the money would be put back into our account between June 20 to 25th. Customer service is the WORST! They also facilitate communication between travelers and families in the event of an emergency at home. On October 22, 2020, Boston-based co-counsel for McGrane PC send a demand letter to the EF Defendants (including EF Explore America Inc., which runs domestic tours) demanding a full refund under Massachusetts consumer protection law which Massachusetts consumer protection law appears to more directly address the requirement that such full refunds be offered than does California consumer protection law. Avoid at all costs! Protection for your belongings Here is what you need to know: 1) they refuse to give an itemized list of what they spend the money on 2) what you pay them does not cover lunch or tips. Then, you can't get through on the phone. al., United States District Court for the Southern District of California Case No. Was told that in total I will lose the $749 each person as we also will lose the Global Travel Protection Plan amount as well. One thing is guaranteed. and I'm pretty sure it would have all been cheaper if we just did it ourselves. One student got up in the middle of the night and tripped on the mattress and smashed her head into the wall. But the idiotic folks at EF Tours says since this was "unforeseen", we are not covered. It is sufficient that exactly what monies belong to which clients are identified in any wire transfer especially any that involve more than one client. My family and I scheduled a tour with ef educational tours. So we were unable to go out and see the cities on our own time like we were promised. al. 3:20-cv-00508-gpc-blm advising Mr. Schirtzer that his clients, the EF Defendants were breaking the law by communicating false and misleading information to potential class members with respect to what their rights are against the EF Defendants. Cost: $490* I'd like them to give me a written, emailed itemized list of what they are spending all our money on. He has an unexpected stopover in Munich and no One accompanies him as he Is out of the group 3. New travelers traveling between October 1, 2023, and Sept 30, 2024, who enroll during the Early Enrollment period can cancel for any reason up to 14 days after enrollment for a full refund of 100% of the money paid to EF. This is meant to help provide a safer tour experience for all travelers, and is a similar process to what many school districts implement for adults who volunteer in schools or chaperone school activities. International education company EF Institute for Cultural Exchange Inc. was hit with a proposed class action by students who received only a partial refund for tours . A response to this pleading has been ordered filed by Februray 5, 2021, by District Court Judge Denise Casper. The people who sign up for this type of group tour deserve better vetting of other group members before tour starts. al. These assholes cancelled a trip that we had already paid in full for to Italy and Greece, then they cancelled the trip, and then they refused to give out any refunds, even if you had insurance. ", Even later on April 24, 2020, William McGrane wrote to Richard Schirtzer:"Are you actually going to offer to pay our clients some money through us and are we going to have a problem with a signed agreement that their accepting cash is without prejudice etc.? I have requested my money back. Why is no one investigating them for fraudulent business practices, deceptive practices, false advertisement, etc, etc, etc?? ComplaintsBoard.com is a leading complaint resolution website on the Internet. Please note: This electronic EF Future Travel Voucher replaces and voids any previous voucher you may have received for your 2020 tour. Wife has been diagnosed with stage 4 cancer and will not be able to make this trip. And you can. However, if there is any issue, EF Tours will not honor insurance or refunds. I also asked if I could speak to someone else about it she told me I could but I would be wasting my time because they would tell me the same thing. Subject: RE: Darianne Hicks reimbursement If so, I'd like to know.". We believe travel is for everyone. This whole company should be shut down. It would have been better if EF Tours had simply honored the insurance plan and done the right thing. UPDATE ON EF CASES AS OF 3:00 PM PDST May 15, 2020. They cancelled it - TWICE! The plan lists "quarantine" as a covered reason for a refund - no extra parameters. IT IS THE PROFESSIONAL OPINION OF MCGRANE PC THAT A SERIOUS RISK EXISTS THAT ACCEPTING SUCH OFFERS WITHOUT THE ADVICE OF SUCH LEGAL COUNSEL WILL WORK A FORFEITURE OF VALUABLE LEGAL RIGHTS. EF will make every effort to accommodate revised tour requests. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. If you booked a trip like this as an adult, you would scream from the rooftops for a refund but since these are kids, apparently EF doesn't have to listen because there will be another crop of unsuspecting students waiting to go next year. We were told there was no where we could go. I want my 500 that was stolen from me. The local guide said we could fly to panamaThat was it. In addition to our standard Peace of Mind program, EF provides an exclusive COVID-19 Peace of Mind program for tours scheduled to depart between October 1, 2020 and September 30, 2022, to account for situations related to the COVID-19 pandemic. For additional details regarding the insurance components of this plan, underwritten by US Fire Insurance Company, including coverage limits and a full list of exclusions, please visit this page. COVID-19 required everybody to be quarantined. I booked a trip with our homeschool "trip club" to do EF's Great Britain tour with a 2 day extension to Paris. These unconscionable provisions include, but are not limited to, the following : I [the United States consumer] agree to release EF [SWISS] from, and agree not to sue [EF SWISS] for, any and all claims of any nature related in any manner to my participation in an EF-sponsored tour including, but not limited to, claims for negligence, breach of contract, breach of express or implied warranties, negligence or wrongful death, or any statutorily based claim. WE never want to travel with EF again and this is not acceptable. We did not have enough free time (which we were promised). Unable to travel? The next day, on March 17, EF emailed the first consumer with the same cash refund offer of $1,000 less than what she paid, the suit says. EFs unmatched global presence I'm not sure what we're going to do, but I'm making sure that EVERYONE I KNOW (and I know a lot of people) understands very clearly how this company is choosing to handle this situation for my child, so they can make an informed decision on which company they use for their own children. Especially during a pandemic where these things change constantly. We flew back to the US at 5am in the morning. EF Tours was contacted today also and there response was they aren't responsible for the insurance company. Or they can redeem it for any other EF travel product. In June 2022, I accompanied my 9th grade daughter and a small group on EF tour to Galapagos & Ecuador. Plus you have more than two years to explore your possibilities. According to the case, the defendants sold tours to public and private high school groups pursuant to a written contract of adhesion that contained what the complaint refers to as the No Public Health Emergency Cash Refund Clause. Under the clause, if an EF tour is canceled for public health issues or quarantine or threats of public health issues, the defendants will issue travel vouchers for the value of the money paid, excluding certain non-refundable fees, instead of providing cash refunds, the suit explains. If the revised tour has a higher price than the original tour, travelers will be required to pay the difference as a condition of traveling on the revised tour. al. EF College Study Call 877-485-4184 to enroll. COVID-19 required everybody to be quarantined. The school uses them for all there spring break trips and this is very disappointing that they are doing this to us. The lawsuit looks to represent all citizens across the United States who entered into a 2019-2020 adhesion contract in connection with an EF tour through a U.S. high school that was scheduled to leave after January 31, 2020 but has since been canceled due to the coronavirus outbreak and who were refused a full refund based on the public health If you'd like to learn more and find out if you are eligible to participate in a lawsuit against Education First, please visit our FAQ page. However, EF Tours will override the plan and refuse your refund. Said she would pay for it herself as the total cost for her to go alone would be enough to take my entire family on a nice vacation. So whether youre searching for first-time tour prep tips or stories of experienced travelers, were here to help you plan for all those future momentsboth big and small. 15.06 and a full or partial refund pursuant to 940 C.M.R. Against my better judgement. They need to be outted with their unfair business practices. UPDATE ON EF CASES AS OF 4:00 PM PDST SEPTEMBER 13, 2020. 3:20-cv-00508-gpc-blm stating: Dear Mr. Schirtzer: As you are aware, I am counsel of record to the named putative class representative plaintiff Natalia Grabovsky and you are counsel of record for EF Institute for Cultural Exchange, Inc. (EFCAL) As you discussed with my colleague Michael Hassen, EFCAL and its co-defendant in the referenced matter, i.e., EF Education First International, AG a/k/a EF Education First International Ltd. (EFSWISS) have been jointly engaged in tendering various types of consideration ranging from redeemable travel vouchers to lawful money of the United States to members of the putative class in the referenced matter to ameliorate any harm caused such putative class members as a result of the inability of EFCAL and/or EF SWISS to timely provide bargained for goods and services to the putative class members and their minor children. 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Argument with respect ef tours lawsuit this motion remains to be a chaperone several days prior leaving. Of group tour deserve better vetting of other group members before tour starts during a where... Your group can be as large as you & # x27 ; re here to help is! Be a chaperone several days prior to leaving for our customers provides Educational, Tours... - no extra parameters ef tours lawsuit deceptive practices, deceptive practices, false advertisement, etc? were offered wait...