Stevens can be heard asking the dispatcher at one point in the call. "You go ahead and start off the prayer, and I'll listen to you," Reneau responds. Donna Reneau had put in her two weeks' notice and was working her final shift as aFort Smith Police Department dispatcher. A 911 dispatcher told a drowning woman to "shut up" in the moments before she died on August 24, reports said. The dispatcher then apologized to her while laughing, she stated. FORT SMITH, Ark. Police said the 911 operator had dispatched Fort Smith Fire and Police units to help Stevens but it made it difficult because she couldn't describe her exact location. Police Chief Danny Baker at the time said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. She regretted telling her she was not going to die most of all, but she also regretted not being more kind and understanding, the report stated. Stevens had been. Baker said 911 had been inundated with calls at the time from people who were also stranded in flood waters. 5.00am: 911 call is disconnected between caller and dispatch. So now he is demanding an apology. Absolutely', he said. Stevens first called Diane when she became trapped. Once Stevens called 911 after she got stuck in her car, she was met with an unsympathetic dispatcher who scolded her multiple times even in her final moments of life. "I sure will., Reneau, who was working her final shift after giving her notice two weeks notice, told Stevens that authorities will get there when they get there and that she's not going to die, at one point telling her to "shut up. Dispatcher begins gathering information. Did OJ Simpson's Son Jason Kill Nicole Brown & Ron Goldman? The horrific 911 audio has revealed Donna Reneau lecturing the distraught woman who feared for her life after driving into flood waters and telling her to 'shut up' in the moments before she drowned. Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. U.S. FOX News. As Stevens began to panic, Reneau's responses . 4.45am: Police unit is dispatched to the scene after clearing previous call. Reneau responded: 'A lot of people have called in on you, so don't think people are just sitting there. Every police officer on duty is busy on other calls. Donna Reneau had put in her two weeks' notice and was working her final shift as a Fort Smith Police Department dispatcher. I dont know why youre freaking out, Reneau snapped at Stevens at one point, leading to hundreds of complaints about her disrespectful response, the Arkansas Democrat-Gazette said. She worked in Fort Smith, Arkansas as a 911 dispatcher. She told Baker and Solis she would consider a part-time position with the department. Did they find her? Reneau had turned in her. I'm gonna drown,'" Diane recalled. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually killed her. Former 911 operator Donna Reneau, who sparked widespread outrage in August for chastising Debra Stevens in her dying moments, still did her job in all of the ways that substantively mattered, officials said in a newly released internal review. Reneau had given her notice two weeks earlier. There were other factors that contributed to what went wrong. An internal investigation by the Fort Smith police department found that Donna Reneau performed her duties as required, the Arkansas Democrat-Gazette reported. Video related to donna reneau: 5 fast facts you need to know, 911 dispatcher under fire for chastising woman who later died drowning in flash flood, Debra Stevens SUV was caught in a flash flood when she called 911. ", "I'm sorry if I'm being rude, I'm just scared," Stevens can be heard telling Reneau on the phone. There was no investigation by her former employers, since she no longer worked there. Bettering work conditions ", The Chief of Police reported that in spite of what is being presented, Reneau is a "good, decent human being who has saved countless lives in the last five years. 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. After an internal investigation, it was deemed that Reneau had violated department policy by acting rude toward Stevens. 4.41am: Fire department is dispatched to the scene. We are no longer accepting comments on this article. But, even when calm down is required, what 911 callers dont expect when theyre frantic for help is condescension and impatience from the operator, and certainly not during the last moments of their life. "I've never had anything happen like this before. Debbie Stevens was told by a 911 operator to "shut up" as she pleaded for help. Reneau faced no criminal charges in Stevens death. Do you really care about your brand-new phone? Reneau asked, Youre over there crying for your life. Then, when Stevens says that she is afraid that her car will explode because she sees smoke, Reneau responds, How? Flamingos form CLIQUES with like-minded pals, study finds. A former Fort Smith 911 dispatcher accused of mishandling a call with a drowning woman has been cleared of wrongdoing following an internal investigation. 17 Posts - See Instagram photos and videos from 'donnareneau' hashtag She was still genuine and sincere and kind and lovingand respectful.". Apparently, 911 is not here for the melodramatics of those in the grip of death at least not this (former) dispatcher. According to the news release, When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Fort Smith Police Chief Danny Baker says the dispatcher that took the 911 of Debra Stevens is not employed with the city anymore. Baker ordered the review even though the caller chose not to file a formal complaint against the dispatcher, according to a Fort Smith Police Department news release. JAMIE MITCHELL/AP. , updated This job comes with stress and can be very busy at times, but working with the people I do makes it worth it.. She's an experienced generalist with a passion for lifestyle, geek news, pop culture, and true crime. 'I have worked at the FSPD for almost 5 yrs now and truly care about my job and the people I talk to on a daily basis', Reneau says. Would love your thoughts, please comment. The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. 4:01 pm. It is not clear if Stevens' 911 call was the last one she took. Thanks for contacting us. Fort Smith interim Police Chief Danny Baker said Thursday that Donna Reneau was working her final shift Aug. 24 when Debra Stevens died. The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two weeks notice and on that day was working her final shift. While clearing Reneau, the investigation called for an overhaul of how 911 operators are hired and trained, the paper said. Prior to answering Stevens'desperate call, Reneau had actually quit her job and was working her final shift when the call came in. "I'm scared. 5.02am: Responders report they have located the vehicle. A 911 operator who lectured a drowning woman for accidentally driving into rising floodwaters in Arkansas and told her to 'shut up' minutes before she died will not be facing charges after an internal investigation. Published August 31, 2019. 'Am I not on the phone with you trying to get you some help?' Reneau had resigned from the department prior to this incident, . Reneau could be heard telling Stevens to stop crying and calm down. Unfortunately, what she's going to be remembered for more than all the calls where she maybe actually helped people is one of the last calls of her career where she berated a drowning woman named Debra Stevens who called 911 for help after getting caught up in a flash flood. I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down,' Reneau said in the audio. The call was placed on the operator's very last shift on the job, but officials say that after what happened they are working to better train their operators. "This will teach you next time, don't drive in the water," she said, according to a recording of the call . Luke Kenton For Dailymail.com Forget turnipsnow eat SQUIRREL! 5.58am: Rescuers get to vehicle and remove Stevens' body. She says the vehicle is now moving in the water. Since Reneau no longer works for the. Stevens eventually drowned. Donna Marie Reneau, who previously was 'dispatcher of the year' at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a. Stevens said the floodwaters had picked up the SUV up and the vehicle was starting to move. Reneau's actions are now being investigated by the Fort Smith PD. Inside the forest palace 'Putin shares with his gymnast lover and their secret children': Luxury estate My nightmare neighbours kept throwing condoms and rubbish in our garden - I took epic revenge and they never Seat swapping on planes is a hot topic - but what ARE the do's and don'ts? Reneau put in her two weeks notice before the woman's drowning, and the call came in during her last shift. When Stevens explained that she hadnt seen the water coming before her car was swept up in it, Reneau made no attempt to mask her disbelief. https://t.co/FqdZG2W6zZ pic.twitter.com/nlO9WLILcP, FOX 32 News (@fox32news) August 31, 2019. Thank you for your dedicated service Donna!. 'You're not the only one who has been stuck in the water. In 2019, 911 dispatcher Donna Reneau mocked and told Debbie Stevens, who was trapped in her car and drowning from floodwaters, to "shut up.". ', After it started to sound like Stevens was speaking underwater, Reneau said: 'Miss Debbie? When do the clocks change in 2023? The. "I can't swim! 5.00am: 911 call is disconnected between caller and dispatch. I dont want to die, she repeated. Donna Marie Reneau, who previously was 'dispatcher of the year' at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a 22-minutes 9-1-1 call, which she was thankful that Baker "personally reached out to her to check on her after the traumatic incident". We call for the investigation and criminal prosecution of Donna Reneau for her crimes of negligence and ignoring this woman's pleas for help as she drowned in her vehicle in the flood waters. Debra Stevens did die. Dean Pitts, who led the police departments review, said despite the manner in which Reneau spoke to Stevens, there was no negligence in Reneaus actions in dispatching first responders or in the actions of those who responded to the scene. Stevens screamed as the water level crept up inside her car, which was stranded in floodwater. Until August 2019, Reneau had an extremely stressful job. Reneau was never charged, and on Friday, the Fort Smith Police Department announced that she had been cleared of any wrongdoing after an internal probe, the paper said. This person right here, let's make her famous for being the sorriest human being in Arkansas right now." Treat went on to say, "As Debra Stevens was swept away in flood waters in Fort Smith last week, this dispatcher did nothing but patronize and belittle her, as she slowly drowned. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. Believe it or not, in February 2019, she was named "Fire Dispatcher of the Year. We're all saddened by what we heard, we're all troubled by what we heard," Fort Smith Mayor George McGill told 5NEWS. 911 dispatcher, Donna Reneau, who was working . She intentional inflicted pain on another human being. Disturbing audio found that Donna Reneau, a dispatcher for Arkansas police, gave Debbie Stevens a spray over the phone, as she desperately begged for help after driving into an apartment complex parking lot to try to avoid flooding. Authorities responded to the scene 12 minutes after Stevens dialed 911, but it took more than an hour to reach Stevens' vehicle because of the floodwaters. Reneau brought up a few key points during her exit interview: Debbie Stevens died after her car was swept away by flash flooding on Kinkead Avenue while delivering papers, Saturday, Aug. 24. All Rights Reserved. When authorities finally located Stevens' car, they pulled her body from the vehicle and tried to perform CPR. In the 911 recording . Stevens, 47, had. Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. His parents should be apologizing for foisting a criminal like him upon American society. I dont know these people, but I do know evil when I hear it, one user commented. When the team did arrive to save her, the flooding delayed their attempts to get to her:When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Wait. did this guy Danny Baker just say that #Donnareneau has had to endure things as a dispatcher that no one should have to? At one point, Stevens got frantic and had this exchange with the dispatcher. A 911 operator who lectured a drowning woman for accidentally driving into floodwaters and told her to shut up minutes before she died was once publicly lauded as a model employee by her superiors. Reneau can be heard telling Stevens, "this will teach you next time don't drive in the waterhow you didn't see it, you had to go right over it." When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter. Operator Donna Reneau took that call at 4:38am. We've received your submission. Until August 2019, Reneau had an extremely stressful job. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. Example video title will go here for this video. "I do forgive her, even though it's hard," said Rebeca. Tue, Jan 24, 2023 LOGIN Subscribe for $1 She told Baker and Solis she was accepted into the cardiovascular Technology program at Arkansas Tech University. The dispatcher, a certified training operator who was not named on Friday, reportedly screamed "that stupid f----- c---" while on duty April 9, according to a complaint from a caller who overheard her. He said at the time that the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. In the interview, Reneau mentioned she was not happy with her relationship with supervisors. Officers with the Fort Smith Police Department have also received death threats over the situation. It is not clear if Stevens' 911 call was the last one she took. Im sorry maam, I didnt see it, she said. Please sign this petition so that we can get Donna Reneau prosecuted for her crimes and bring some peace and closure to the family of Debra Stevens. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. Reneau said she realized she should not have said some of the things she did.. After taking her information, Reneau went on to tell Stevens to shut up, and to say that she had a hard time believing she didn't see the water before driving into it. Absolutely,' he said. We call on Fort Smith Police Department and Fort Smith city officials to investigate and prosecute Donna Reneau for these crimes that led to this woman's death in failing to do her job. By 5.58am: Rescuers get to vehicle and remove Stevens' body. We also call on Fort Smith, Arkansas city officials to thoroughly investigate the Fort Smith Police Department processes, examine this death case and take criminal action against everyone involved in masking this crime - and also against Donna Reneau whose negligence and condescending behavior ultimately contributed to the death of Debra Stevens. During the 22-minute-long call at 4.38 am, Stevens repeatedly told the emergency worker that the water was rising up past her chest and had filled up the inside of her SUV. That's because 911 is usually only a number we dial when there is an actual emergency, and when we're in the thick of dealing with a life-threatening crisis, very often our best social graces go out the window. "I do think that that played a big role in her death," Diane said. She intentional inflicted pain on another human being. She says the vehicle is now moving in the water'. Ralph R. Ortega For Dailymail.com We call on Fort Smith Police Department and Fort Smith city officials to investigate and prosecute Donna Reneau for these crimes that led to this woman's death in failing to do her job. 'You're not going to die. https://www.dailycelebuk.com/Lifestyle/Horrifying-911-audio-of-dispatcher-lecturing-woman-before-she-drowns--Daily-Mail-Online.html, If you would like to email Fort Smith Police Department directly, it is at: info@fortsmithpd.org. She makes me sick. This petition starter stood up and took action. When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter'. For five years, she worked as a 911 dispatcher and she was so good at her job that she was actually certified to help other people, too. Stevens becomes increasingly distraught as the call progresses and the operator at one point responds by telling Stevens, "This will teach you, next time don't drive in the water. 'You're not going to die. Reneau was working her final shift Aug. 24 when she took the call from 47-year-old Debra Stevens, a newspaper delivery woman, who later drowned as her SUV was swept away by flash flooding. Fort Smith Police Chief Danny Baker revealed Thursday that Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. She had previously been commended on the police department's Facebook page for being a 'professional, dedicated and outstanding' dispatcher. In the report, Pitts wrote Reneaus actions wouldnt have merited being fired and that its often necessary to take a stern or commanding tone, or to even raise ones voice when dealing with someone who may be hysterical in a critical incident. When asked, "What did you like most about your job?" In December 2019, the police released their internal review on Reneau. 5.16am: Rescue boat arrives and is launched. 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She begged for the dispatcher to send help and said she was scared. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. RELATED:Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. Dispatcher begins gathering information. The call happened on Reneau's final shift. Every police officer on duty is busy on other calls. Reneau was on her last day as a 911 operator when the call was made, having turned in her notice two weeks earlier. "Please help me, I don't want to die," Stevens can be heard begging in the 22-minute 911 call previously released by police. By: News 9. 'Donna is one of the dedicated operators that you would hear on the other end of the phone if you called with a problem in the middle of the night Donna is a professional and dedicated operator that always does an outstanding job. However, audio of the 911 call documenting the 22 minute exchange between Reneau and Stevens was released August 29, after the dispatcher and police department faced fierce criticism for how Steven's terrified pleas for help were responded to in her final moments. Reneau joined the police's Communications Center in 2013 and went on to train new hires, according to a police department post spotlighting the staffer last year as an "essential member of the . The police departments deputy director of administration, Dean Pitts,wrote,Despite the manner in which Reneau spoke to Stevens, I can find no indication of negligence in Reneaus actions in dispatching first responders, nor in the actions of those who responded to the scene.. There are multiple types of hair clips, and each has its own uses and style. Please consult your doctor before taking any action. 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. 4.54am: Police/fire report difficulty locating vehicle. Donna Reneau of Arkansas was named the Fire Dispatcher of the Year in February 2019. As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. All the while, Donna Reneau was telling her to "shut up" and that she would not die. The face of #EVIL #donnareneau. Colleague of nurse Lucy Letby could not remember telling a mother her child 'didn't die of prematurity', Is cannabis the secret to ORGASMS for women? It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. But even in their deepest grief, the family has a message of forgiveness for Reneau. When Stevens called, the Fort Smith Police Department staff was stretched thin. Is there maybe things we need to look at in our response? The horrific 911 audio has revealed Donna Reneau lecturing the distraught woman who feared for her life after driving into flood waters and telling her to 'shut up' in the . ", "Well this will teach you, next time don't drive in the water," Reneau responds. ", Reneau also tells her at another point, "You're gonna have to shut up, OK?". I'm scared! The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. Baker described Reneau as a good, decent human being who has saved countless lives in the last five years. ABC News reported that Baker said Renau had done nothing criminally wrong.. (KFSM) A former Fort Smith 911 dispatcher accused of mishandling a call with a drowning woman has been cleared of wrongdoing following . Tragically, there were other factors that kept help from getting to Stevens before she lost her life. Huge fire rips through historic church in north London: Around 80 firefighters are scrambled to tackle blaze Getting Pfizer's Covid booster and flu vaccine on the same day may raise the risk of a STROKE, FDA says. He said this emphasizes the need for more telecommunication training. 5.00am: 911 call is disconnected between caller and dispatch. Scotland's Quest For The Missing Remains Of Lilias Adie, An Accused Witch Who Killed Herself, The True Story Of Hattori Hanz: From 16th-Century Japan To Kill Bill, What Stephen Hawking Thinks Threatens Humankind The Most, 27 Raw Images Of When Punk Ruled New York, Join The All That's Interesting Weekly Dispatch. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. In fact, the evidence shows that while Operator Reneau spoke rudely to Mrs. Stevens during the call, she actually bumped the call up in the order of importance shortly after receiving it', the department said Friday, reports ABC News. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. There was no investigation by her former employers, since she no longer worked there. Female carer who bit off part of a pub landlady's ear during vicious bar brawl is jailed for 14 months. Donna Reneau was working her last shift as a dispatcher for the Fort Smith Police Department on Aug. 24 when she received a call from Debra Stevens, according to KFTA-TV. She's a former 911 dispatcher who used to save lives with her calls daily. Did they find her? We are no longer accepting comments on this article. 4.41am: Fire department is dispatched to the scene. Stevens had been delivering newspapers in the early hours in Fort Smith when she accidentally drove into rising flood waters that swept her SUV off the road. Prince Harry 'hated woke nonsense' and 'made jokes we are no longer allowed to make' before meeting Meghan, 'We met a Princess'! She was later found dead. 'Donna Reneau started her career in the Fort Smith Police Department Communications Center in October 2013. Responders begin trying to get to vehicle, donning life vests and ropes. 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