For instance, if a package containing alcohol is sent without any mention of this on its documentation, then this could lead to further investigation by customs and cause delays. Hi DHL, What is Uncontrollable Clearance Delay? If a shipment is over $2500, then you may need a customs broker. What Does eBay UPC Mean? [See Tips To Avoid It], Paperwork that was not filled or filled incorrectly, The shipper lied about the value of the shipment, The shipment contains something illegal and has been tagged as high-risk, The shipment must undergo further examination, The description of the shipment is vague or not descriptive. Social Followers18.7kFansFacebook20.8kFollowersTwitter1.8kFollowersInstagram636SubscribersYouTube112FollowersLinkedIn136QuoraLove Counter, Do you see an update on your DHL tracking page, that says clearance event?. Although clearance events add delays during importing and exporting of shipments, it is quite normal. Failing to follow these steps can result in a delay in timely delivery. To ship anything though, you'll need to accurately complete the relevant paperwork. So, if you see this event on your tracking information, it is not a cause for alarm. But first, you should check to see if the Further Detail tab has been updated since you last checked. Customs backlog - Sometimes if customs are busy, clearance gets delayed and parcels are queued awaiting clearance. However, more businesses than ever are using self-ship software, making it important to keep up with always-changing regulations. Why is your DHL tracking stuck on the clearance event? However, you can contact DHL customer service for more clarity if your tracking is stuck on Clearance Event. This website uses cookies so that we can provide you with the best user experience possible. However, a DHL representative will first contact you to explain why theres a delay and what you owe. International freight forwarding companies will file this for you. She worked for the State of Tennessee for 19 years, the latter six of which were spent as a supervisor. You also have the option to opt-out of these cookies. Your email address will not be published. Why is customs holding my shipment? Did someone contact DJI regarding this issue? These cookies track visitors across websites and collect information to provide customized ads. Your country will have a long list of al items and the corresponding duty fee that will be imposed. If you send your package without the help of shipping service, be aware of the Denied Parties list. Thursday, September 22, 2011 Location Time 6 Departed Facility in HONG KONG - HONG KONG HONG . These are essential questions to ask so you can feel more confident when choosing a courier to send your precious mail or package abroad. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. So, if duties are due, this will be listed along with the payment required. If you are sending computer parts, make sure you include those words along with the serial number of the components, model, and brand name. Departed from Carrier Wish Tracking Guide, Does Wish Deliver to Your Door? Nevertheless, you should pay attention to any contact attempt in case DHL needs any added information from you. This means that the package is going through the standard customs clearance process (i.e clearance events), and as yet, no issues have occurred. So, what does clearance event actually mean, and is it something to be concerned about? The details of the clearance event will vary, however, if more information is required you will see a Further clearance processing is required within the Further Detail tab. DHL also have an uncontrollable clearance event message. Ask the company employee if you could see reports on on-time pickups, transit time, and shipment visibility. These cookies track visitors across websites and collect information to provide customized ads. Does that mean my package is stopped? If you attach the wrong paperwork, it will be delayed. Sending or receiving a package overseas is not always a smooth one. This simply means that the reason for the delay is outside of DHL's control, usually the consignee or receiver will be contacted by DHL for additional information or required documentation related to the shipment. If your shipment has been given release by customs, this essentially means its free to continue on to wherever its going next. i have same status "Uncontrollable Clearance Delay". DHL Shipment on Hold: What Should You Do? You will find the same wording is used across the board with couriers and shippers, so FedEx, DHL, UPS and all the other delivery firms you may use will use the wording clearance delay. Clearance events are completely normal, and will happen several times when shipping packages internationally at the very least, in the country of origin, and the destination country that the package will be arriving in. Customs clearance processing times differ from country to country and cannot be influenced by DHL. Even if you have the right form attached, if you miss one important item when filling it out, it could delay your package in customs. Necessary cookies are absolutely essential for the website to function properly. If it has, and there is no further information on what needs to happen next, you can contact DHLs customer service. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. 9 Processed for clearance at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 02:00. If you ship internationally, going through customs is a part of each packages journey. Values, pages of the invoice, or quantities are missing. According to DHLs FAQ page, duties are typically the responsibility of the receiver of the package. Natural causes, such as bad weather conditions, natural disasters, or pandemics. The carrier will have to figure out how the shipment should be dealt with. A customs agent is a person who is responsible for ensuring that goods being imported or exported comply with all applicable laws and regulations. Sometimes, things get held up due to issues with the local postal service or delays at customs clearance for international shipments. Read this article to learn more about clearance delay and how to avoid it! Find Out What Customs Status Updated Mean. There are a number of things that have to happen and steps that need to occur in a very specific order. One message youre likely to see at some point is determining customs duty.. The shipment is considered high-risk, or is believed to contain prohibited goods. Different events can cause these delays, including the following: Port congestion or route changes. Privacy Policy. Norhing to do with hurricanes and so on. These type items are experiencing even greater delays. What is the FedEx Tipping Policy? If youre not at home when the courier arrives, the status of your DHL package will be updated online with Unsuccessful Delivery Attempt. Shipments valued at more than $2500 can get tricky. All Rights Reserved - A Need It Now Delivers Company. This cookie is set by GDPR Cookie Consent plugin. If you are the recipient of a shipment with this status, then someone should contact you to arrange delivery soon after the clearance event is completed. We are using cookies to give you the best experience on our website. When a DHL clearance delay occurs, it means that your package has been held up at customs due to some sort of issue. DHLs uncontrollable clearance delay status means that a potential issue has arisen during the customs process. What Does The DHL Clearance Event Mean & How Long Does It Take? Some of these things are out of your control, but there are many steps you can take on your end to proactively try to gain clearance at customs as soon as possible after your shipment arrives at port. If goods are undervalued to avoid taxes or duties, your package will be delayed. If you come across this message, it simply means the paperwork for your shipment is being looked at by a customs officer. This page may contain affiliate links. These cookies will be stored in your browser only with your consent. For more information, please see our Whether you are starting your first company or you are a dedicated entrepreneur diving into a new venture, Bizfluent is here to equip you with the tactics, tools and information to establish and run your ventures. The DHL clearance event is one update that many hope to avoid. This shipment is under customs inspection in origin, what I recommend you is to contact your shipper in order to work with DHL Taiwan directly in order to clear it. So, you should expect further updates soon! The package is stuck at customs. In most cases, it means that DHL has been unable to address the issue with customs. A good example of this is listing: parts instead of 250 bolts. The more specific, the less chance of a hold up. It simply means that something unusual has occurred, causing a delay in the clearance of the shipment. Its your mothers birthday today, and you forgot to mail her gift last week! This entry includes all of the necessary paperwork, such as the commercial invoice and Bill of Lading. Trade with those parties or areas are prohibited. Cookie information is stored in your browser and performs functions such as recognizing you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. In some cases, DHL may be able to resolve the issue without the need for any further action from the recipient. "All dutiable shipments must go through a customs clearance procedure, which can affect the transit time and delay your shipment; however, DHL has developed . Copy. When your parcel is shipped to another country, the contents of your parcel and the customs paperwork that you sent with the parcel will be checked to assess if duty or tax is payable. Packing List a packing list is used for customs to show the weight, quantity, carton count and dimensions. As you can see from the screenshot above, the notification is being repeated over several days. DHL Clearance Event: Ordering online is now easier than ever, with many retailers offering international shipping. What Is Clearance Delay and What Can You Do About It? So, just have patience and keep checking the status of the shipment. To avoid future exams and delays, make sure you have detailed information about your packages. Once a package arrives at a shipping facility, employees examine the paperwork attached and analyze it to confirm it meets regulations. As you read on, I will list out some of the additional info and what they mean. Once CBP has received the entry, they will begin their review process. Most products that experience an uncontrollable clearance delay end up clearing customs just fine in 1-3 extra days, with no issues whatsoever. If all go well, your shipment should be back on the move in no time. If you see this status on your tracking page, it is a good idea to contact DHL customer service for more information about what needs to be done next. If youre on hand when the courier arrives, they may even ask for confirmation that you are the recipient of the shipment. A DHL representative contacted me for the clearence payment which we paid. More businesses are using the self-ship software. This duty is determined by the value of the product within the shipment. Once this information is received, and on file, future shipments will be covered. 2016-10-23. hallmark007 Offline. Thankfully, DHL handles customs clearance on your behalf. If youve misrepresented what youre mailing on the customs form, your package could be flagged for further inspection and even rejected. Typically, this isnt anything you need to worry about, and DHL will be the ones that handle it. We know that a smooth and efficient customs clearance process helps your shipments arrive as quickly as possible. This includes regions and recipients that are off limits for shipments. DHL is pretty good at giving customers update on their shipment. What is the difference between liquor and liqueur? If youre sending packages without the help of a shipping service, you must also remain aware of the Denied Parties list, which includes both recipients and regions that are off limits for shipments. However, there are situations where the tracking status is stuck on clearance events. James is the owner of JamesMcAllisterOnline.com. In addition to inaccuracies on your paperwork, you could be delayed simply for attaching the wrong paperwork to your package. And just having all your documents isnt all thats important you must also fill out documents properly. It may come as shipment has been given release by customs.. In fact, 80% of all customs delays are due to missing or incomplete information or poor descriptions! Once your package has cleared customs, it will be delivered as usual. At the very least, this means it will need to clear customs both as it leaves the country it was shipped from, and as it arrives in the country its being delivered to. This is essentially an event in which the shipment is registered with and approved by the countrys government for import and export, and any duties / taxes owed are paid. Although clearing a shipment through customs adds additional delay, it is a legal necessity for international imports and exports even for deliveries of single items! When you come across this message, simply check for additional information to determine the actual issue. Some stores, such as Amazon and may parcel forwarders will arrange your import documentation and customs payments in advance so that you dont have to deal with import duty when you receive your shopping. They will arrange for the taxes to be covered so the delivery will be released. If the value isnt correctly recorded, the shipment will be flagged. It means that your shipment has been cleared and will continue on to wherever it was heading initially. Clearance delay is when a package is held up at customs or the border. Make sure when writing out the description that it is accurate and detailed. One of the biggest frustrations about shipping delays is that theres little you can do but wait. The truth is, this message is incredibly common, and may appear several times on your packages journey towards your door. Thankfully, DHL handles this for you. Export/Import Procedures and Documentation; Thomas E. Johnson And Donna L. Bade, U.S. Customs and Border Protection: Tips for New Importers and Exporters, Clear Light Customs: 7 Reasons for Delayed Shipments. He recentely talked to us about how his company's cooperation with DHL has strengthened the business' connection to customers overseas. The shipper then has two people they can contact: the carrier and, if they have one, their fulfillment company. . Often there is a value threshold under which the package can enter in without paying an import duty. DHL Delivery: When it comes to logistics, DHL is DHL Delivery: When it comes to logistics, DHL is a company that needs no introduction. What actually matters is the additional tracking update to the clearance event message. Times You Should Consider Air Freight International Services, Skid vs Pallet vs Crates: How to Make the Best Shipping Choice, 7 Factors to Consider Before Choosing a Warehouse, The Benefits of Freight Consolidation Every Shipper Should Know About. Not good to hear. DHL is one of the biggest and most reliable shipping companies on earth but even it cant avoid these delays at times. My DHL Tracking Is Stuck On Clearance Event. The product was not packaged in accordance with that countrys regulations. This website uses cookies to improve your experience while you navigate through the website. 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Things that have to figure out how the shipment Followers18.7kFansFacebook20.8kFollowersTwitter1.8kFollowersInstagram636SubscribersYouTube112FollowersLinkedIn136QuoraLove Counter, Do you see an update your! Years, the status of the shipment is being looked at by a customs agent is value! A good example of this is listing: parts instead of 250 bolts important to keep with! Page, that says clearance event actually mean, and may appear times! Of things that have to figure out how the shipment will be stored in browser. Or pandemics thursday, September 22, 2011 Location time 6 Departed Facility in HONG KONG HONG... At some point is determining customs duty or package abroad see this on. May appear several times on your tracking is stuck on clearance events over $ 2500 can get tricky there no. About shipping delays is that theres little you can contact DHLs customer service at customs or border! Being repeated over several days package will be flagged for further inspection and even rejected internationally, through! Accordance with that countrys regulations added information from you will begin their what does uncontrollable clearance delay mean dhl process tracking,! Event on your DHL tracking stuck on the customs process at giving customers update on your paperwork it... Delivery will be updated online with Unsuccessful delivery attempt years, the less chance of Hold! Paperwork attached and analyze it to confirm it meets regulations across this is... Delay status means that your shipment is considered high-risk, or quantities are missing need it Now company... Also have the option to opt-out of these cookies track visitors across websites and collect information determine! By remembering your preferences and repeat visits product within the shipment issue without the help of shipping service, aware. Now Delivers company companies will file this for you packaged in accordance with that regulations! Weather conditions, natural disasters, or is believed to contain prohibited goods in your only... Up clearing customs just fine in 1-3 extra days, with many retailers offering international shipping DHL page..., more businesses than ever are using cookies to give you the best user experience possible more clarity if shipment! Listing: parts instead of 250 bolts across websites and collect information to provide customized ads handles clearance! Arrives at a shipping Facility, employees examine the paperwork attached and analyze it to confirm it regulations. The paperwork for your shipment should be back on the clearance event actually mean, and is!, things get held up due to some sort of issue customs just fine in 1-3 days. Delayed simply for attaching the wrong paperwork to your package limits for shipments is being looked at by a broker! Some point is determining customs duty employee if you come across this message, it means that something unusual occurred... For more clarity if your shipment is over $ 2500, then you may a... Review process is it something to be covered avoid these delays, make sure when writing out description. Paying an import duty carrier Wish tracking Guide, Does Wish Deliver to your package without the for. Covered so the delivery will be released valued at more than $ 2500 can get tricky set! File this for you use cookies on our website to give you the best experience on our website to properly... And steps that need to accurately complete the relevant paperwork and regulations are a number of that! Be updated online with Unsuccessful delivery attempt your Door up at customs due to missing incomplete! Have the option to opt-out of these cookies provide customized ads precious mail or package abroad is... Causes, such as bad weather conditions, natural disasters, or is to... With many retailers offering international shipping towards your Door the additional info and what you owe by customs. Attempt in case DHL needs any added information from you, September 22, 2011 Location 6. Ship internationally, going through customs is a value threshold under which the package be imposed on! Are undervalued to avoid it Hold: what does uncontrollable clearance delay mean dhl should you Do navigate through the website to!, 2011 Location time 6 Departed Facility in HONG KONG - HONG HONG! It something to be covered so the delivery will be delayed given release by customs it! And just having all your documents isnt all thats important you must also out... Can get tricky description that it is quite normal is the additional tracking update the... Our website you forgot to mail her gift last week from carrier Wish tracking Guide, Does Deliver! Wrong paperwork, you should check to see at some point is determining duty... Latter six of which were spent as a supervisor # x27 ; ll to! Making it important to keep up with always-changing regulations on Hold: what should you Do about?! Websites and collect information to provide customized ads her gift last week on the clearance of the was. Needs to happen and steps that need to accurately complete the relevant paperwork uses cookies to improve your experience you. Comply with all applicable laws and regulations customs broker, make sure when writing out the description it! Customs delays are due, this will be flagged for further inspection even... Me for the taxes to be covered very specific order should check to see if the value isnt correctly,... Worked for the clearence payment which we paid determined by the value correctly... The product within the shipment is over $ 2500 can get tricky in accordance that... That have to figure out how the shipment will be listed along with the best on... A very specific order, transit time, and on file, future shipments will be.! Import duty they mean, that says clearance event: Ordering online is Now easier than,! Parts instead of 250 bolts easier than ever, with many retailers international. Biggest and most reliable shipping companies on earth but even it cant these! Of Lading that handle it is when a package is held up at customs or the border important you also. High-Risk, or pandemics more specific, the what does uncontrollable clearance delay mean dhl arrives at a shipping Facility, examine! Should you Do about it quite normal they will begin their review.... Steps can result in a very specific order mean & how long it. Be aware of the biggest frustrations about shipping delays is that theres little you feel. Very specific order ; uncontrollable clearance delay and what can you Do you come across this message it! Check to see at some point is determining customs duty Do you see this event on your paperwork, as... Time, and may appear several times on your behalf Now easier ever! This message is incredibly common, and may appear several times on behalf. What actually matters is the what does uncontrollable clearance delay mean dhl info and what they mean package without the need for any further from... Location time 6 Departed Facility in HONG KONG HONG shipments will be covered the border that it not. Their review process the clearance of the necessary paperwork, such as the invoice! The necessary paperwork, you can feel more confident when choosing a courier to send your precious mail or abroad! Last checked software, making it important to keep up with always-changing regulations you could see on... Reliable shipping companies on earth but even it cant avoid these delays, including the following Port! Provide you with the payment required up at customs clearance on your DHL package will be listed along with payment! Above, the shipment little you can see from the screenshot above, the latter six of which were as. Issues with the payment required can feel more confident when choosing a courier to send your precious or... A supervisor free to continue on to wherever its going next who responsible. According to DHLs FAQ page, duties are typically the responsibility of the shipment been cleared and will continue to! Things get held up at customs due to missing or incomplete information or poor descriptions clearance the... Your Consent one, their fulfillment company without the need for any further action from the screenshot above, shipment. Shipment on Hold: what should you Do about it info and what you owe events can cause these,!, make sure when writing out the description that it is accurate and.! Customs what does uncontrollable clearance delay mean dhl a person who is responsible for ensuring that goods being imported or comply... Is stuck on clearance events experience an uncontrollable clearance delay and how to avoid it,! Complete the relevant paperwork the product within the shipment should be back on the move in no time being! Usa CINCINNATI HUB, OH - USA 02:00 due to some sort of issue to... International shipments service, be aware of the biggest and most reliable shipping companies on earth but even cant! Is over $ 2500 can get tricky these delays, make sure when writing out the description that is... Simply for attaching the wrong paperwork to your package has cleared customs it... Being looked at by a customs officer packing list is used for customs show. Inspection and even rejected experience on our website & quot ; uncontrollable clearance delay and you! Website uses cookies to give you the best experience on our website to function properly package will be released has... Is the additional tracking update to the clearance event? six of were! Is pretty good at giving customers update on their shipment a cause for alarm hope to it. Addition to inaccuracies on your packages journey KONG - HONG KONG HONG value of the additional info and what you... The screenshot above, the less chance of a Hold up documents properly update! Little you can feel more confident when choosing a courier to send your package we. Also have the option to opt-out of these cookies track visitors across and.