Copy, modify, or distribute other people's Content. By entering your specifications for the desired rental home, you will receive an email every time a home is created at Rentola. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Hi Naomi,Thank you for your review!We are glad to hear that you got the help you were looking for. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Then contact our customer support at e-mail [email protected] E-mails are answered week days . part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT . Rentola is a recommendable site for rental searches to those in need. Search. 5,426 available rentals. Don't miss out, add your house, apartment or room today. You can also use our smart filtering options to find your new dream home. Filter your search by city, rent, home type etc. Apartments and houses for rent. You can cancel your subscription at any time through your profile page, until the end of the current subscription period. Are you looking for your new rental property? I cancelled my subscription so they gave me a free week. Should you need any help, feel free to get in touch with our customer service. Answering questions about a company's products or services. By purchasing Rentola's services, you have a 14-day right of cancellation if the purchased product is not used. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. . We may assign this Agreement at our sole discretion in accordance with the following provisions regarding notification thereof. 2. Adis was very helpful in resolving my problem. Find rental home in Warsaw. If you know, for example, that the . Respond promptly. Use the search box at the top, enter the area you want to live in, and tap Search. We'll let Naomi know about your message and she definitely is an asset to our team. For each property you are confirming that you verify the property, but on my last experience on contacting a landlord i have realized that , the person i am speaking is a scammer. Rentola is entitled to remove content from its portal without notice if we deem it necessary to terminate, infringe, and care for any third party, or to comply with any law whatsoever. Customer care is less quantifiable than customer service and is more concerned with one-to-one customer interactions. Reply from Rentola.com - Making property search smarter. Many thanks. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Under the relevant categories and areas, you agree to refrain from doing the following: You agree that violation of the above will result in immediate removal of your ad, search agent and profile on Rentola. Customer support falls under the customer service umbrella yet prioritizes customers who have trouble or require assistance with a product or service they purchased. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. A really nice gesture which surprised me, as I have not experienced anything alike before, was that when I accidentally forgot to unsubscribe, a kind service worker by the name Adis assisted us and cancelled the fee for us. Looking forward to your cooperation. Date of experience: 23 June 2022 Im only leaving this review because of the services i received from Naomi. Beware automatic resubscription. He brought the human factor which most of the businesses and people forget to do so. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Almost three in five consumers believe that great customer service is a core driver of brand loyalty. We are a rental home search engine. Always use positive language. subscription fees. Your payments are non-refundable, and you are responsible for paying if initial payment is declined. Updated. We constantly work to improve your experience, and our clever search engine makes it easier than ever to find the rental property or tenant of your dreams. The customer service journey is different for everyone. Find out how we combat fake reviews. . Looking forward to your cooperation. Reply from Rentola.com - Making property search smarter, Hi Thom,Thanks for your review. Ive emailed your services 3 times already and no one has got back to me. You can also use our smart filtering options to find your new dream home. Date of experience: January 06, 2023. I wanted to cancel sub and delete my account on rentola because of the reviews saying it is a scam. Looking forward to your cooperation. Your subscription with Rentola costs 1 for the first 7 days. They voided the automatic subscription bill (39) from the delayed cancellation. Worst experience of my life.. Hello, Thank you for taking the time to write us your feedback. Subsequently, 39 is charged, and the subscription is paid every 28 days. We have requested your contact details so we can get in touch with you. You understand that the agreement is not subject to exclusive jurisdiction in the local courts. I am desperate. By using websites with services provided by Rentola, you agree that Rentola (the data controller) collects, transfers, stores and uses your personal information on servers located in the European Union. If the customer has a problem, these phrases can also tell them how you plan to resolve that issue. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Usage of the website is primarily reserved for non EU citizens. Should you need any help, feel free to get in touch with our customer service. Find rental - free. Were sorry you arent satisfied with our service. Keep an eye out for customers who aren't having the best day - As long as they're not being rude or obnoxious, find a way to cheer them up.. 6. Do you agree with Rentola.co.uk - Making property search smarter's 4-star rating? This agreement is governed by local laws. I subscribed to this looking for an apartment and I payed 1 for the 7 days and unsubscribed as it was not useful to me at all. Please contact us at info@rentola.ie so our customer service can assist you in the matter. We guide you before, during and after your relocation. Rentola was great at helping me with my problem. 1 Dec 2022. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Distribute or include spam, chain letters or pyramid schemes. Find rental - free. Your social media presence, advertisements, content, and other external marketing elements make an impression, but your customer service team speaks directly to your customers. Popular searches. Naomi from the customer service department was very helpful and accommodating to my needs. Hello Paulpablo,Thank you for taking the time to write us your feedback. We have requested your contact details so we can get in touch with you. Your feedback means a lot to us. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Account name: Driftskonto Thank you very much, may all learn such helpful approach towards customers. How can we help you today? If you request Rentola to manually or automatically create content when copying from a website or other digital media, it is emphasized that you must obtain all necessary third party consent / licenses before Rentola is requested to automatically download the content. I sent messages on facebook, mail, etc. Thank you for the help and trying to provide a better experience. He has autism I don't drive I need him to be in big school next term. La sua esperienza importante per noi e vorremmo avere l'opportunit di aiutarla e fornire una soluzione il prima possibile. Greet the customer warmly. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. No email or notification given and i only realised when i reviewed my bank statement. Darragh lee. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Customer Service. We use dedicated people and clever technology to safeguard our platform. Customers value prompt responses to their needs, particularly when it is a time-sensitive matter. Kindly do something. When the week was up they then charged me 39 when I thought my subscription was still cancelled. Rentola.com.au. Apartments and houses for rent . When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . Check out what 295 people have written so far, and share your own experience. This will take you to a wealth of options where you can read more about each property and see pictures. Cancelled my subscription after being charged 1 just to acquire details to a non existent landlord, then got charged 39 TWICE in one month even though my subscription was cancelled 3 weeks ago. In the Real Estate Rental Agency category. Customer service plays a critical role in ensuring customer retention, but it also influences new ones too. Please contact us at [info@rentola.ie] so our customer service can assist you in the matter. Search. How do I cancel my subscription? The barista has noticed Grace becoming a regular customer and introduces herself. All messages are treated carefully in order to create the best possible experience for both landlords and tenants. Violate third party rights, for example, by offering to sell counterfeit goods or otherwise infringing copyright, trademark, or other intellectual property rights. The website, ads and content as well as subscription services have been made available to you by RENTOLA COM APS, Kongens Nytorv 17, 2, 1050 Kobenhavn K. You can create a home search agent, home ads or a subscription at Rentola. Then you've come to the right place. Naomi from the customer service department was very helpful and accommodating to my needs. +61,137 homes for rent Price comparison 10.00-16.00 customer support. As a user on Rentola or as a subscriber to Rentola you agree to our terms and conditions. 4.6 I went on Rentola for affordable renting, the key word there being affordable. Finally Nina helped me, Hello Fatima, Thank you for taking the time to write us your feedback. What Is A Bachelor Apartment: Everything You Need To Know, How To Fill Out A Rental Application Form, Credit Checks For Renters: Everything You Need To Know, Copyright 2023 Rentola.ca, part of RENTOLA ABROAD APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137891 | VAT: DK43137891 |, Help: Get answers for your questions here. Rightful owners of copyrights, trademarks or other immaterial property rights may report advertised content that infringes their rights and request that this content be removed. Rentola assumes no responsibility for monitoring our site, services or for unauthorized or illegal content or users' use of our website or services. The most popular cities on Rentola. Update: There was some kind of delay with the cancellation but after a few days, Rentola confirmed that it was cancelled and made an exception to help me. Then you've come to the right place. We guide you before, during and after your relocation. Fast and safe communication. It goes against our guidelines to offer incentives for reviews. The Representative Nina, that attended to me, was so swift and clear in her response. If you wish to contact a tenant or our support we guarantee an immediate response. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. Handle significantly more tickets 5.7 times as many requests on average. Best, DavidRentola.ie, I have been trying to email this rentola they have not helped me with anything yet they are taking 64dollers from my account every month I have been emailing everyday no reply I have been trying to unsubcribe from this and they are still taking my money this is a rip off not happy at all what us stupid I can't even call them its a fraud, Hello Latammeia, Thank you for taking the time to write us your feedback. Contact Us. Verification can help ensure real people write reviews about real companies. Great customer service. Date of experience: 19 January 2023. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.com. We do the work for you - while you can relax. Create a free listing and get contacted by interested tenants within 24 hours. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.We sent you an email, kindly check your inbox and reply to us at your earliest convenience.Best regardsRentola. The filtering tool helps you with the home search, as you get the opportunity to filter the homes displayed based on your rent, number, rooms, location and type of accommodation. My wife and I recently immigrated to the uk and we reached out to Rentola to request assistance with information about the leasing of properties and how the process worked. How do I pay for a subscription? Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com, The way Nina responded and the message was really clear and explained. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Woluwe-Saint-Lambert - Sint-Lambrechts-Woluwe (436), Woluwe-Saint-Pierre - Sint-Pieters-Woluwe (384), Help: Get answers for your questions here. We offer millions of our global users an on-demand experience for both tenants and landlords. There could be multiple reasons as to why you're having trouble cancelling your subscription. We are a rental home search engine. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. If you experience issues with unsubscribing, you are always welcome to contact our customer service by clicking here. The subscription can be terminated with immediate notice until the end of the current period. Apartments and houses for rent . Reply from Rentola.com - Making property search smarter. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. +492,834 rental homes Price comparison 10.00-16.00 customer support. While the best way to deal with out-of-stocks is to avoid them altogether, you can turn an unpleasant stockout situation into a positive one with the right customer service. They are not making pictures as mandatory on the website but then reject approval saying there are no pictures. We are an multi-international team located on several continents around the globe, dedicated to helping both tenants and landlords find the perfect match. Toronto, . Three months ago I deleted my account of rentola.Since then I still had to pay the subscription that I asked to cancel so many times since september.I tried to contact with the company so many times and I have an answer in a long time waiting and still didn't give me a solution.Apart from the bad action taken from the company I want to add the good treat that I received at the end from Mary, she gave me the solution I was looking for. Swift: NDEADKKK. Apartments and houses for . Create a free Search Agent and immediately receive an email when new listings that match your search are published. Expand your search and see available rentals in popular cities. and thus deliver the best possible service for you. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's . :))), Hi Zoe,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards DavidRentola.ie. Super helpful and kind. Finally they was trying to convince me that they are using a platform for renting (Trip Advisor) and dealing with the process , but i have check if this platform do this type of services and i found out that the person was contacting me is just a scammer. Customer Care vs. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Your card information is secure and is not stored anywhere on our site. However, for technical reasons, you cannot unsubscribe for the first 24 hours. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Action step. Contact our customer service at: info@rentola.ie. We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Add a personal touch Your advantage as a local retail business is that you can offer a level of personalized service that ecommerce giants like Amazon can't. Customer service is an opportunity to add a human touch to your business. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. How can we help you today? Hereafter you will be presented with a wealth of options that you can read more about and see pictures. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Also do not use this its an absolute scam youre not able to unsubscribe or get through to the customer service. Reply from Rentola.ie - Making property search smarter. Violate any laws, including the Consumer Contracts Act, the Purchase Act, the Contract Act and the Marketing Act. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. Create a free listing and get contacted by interested tenants within 24 hours. and thus deliver the best possible service for you. We will send messages to you via the email address you specify. We recommend and appreciate cooperation with our customers so that we can correct immediate errors on the page, and thus deliver the best possible service for you. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . So I have no idea why Im paying 1 for a 7 day trial that apparently turns into 39. On my last review, Rentola said they would contact me regarding my issue. Rentola.ie - Making property search smarter Reviews | Read Customer Service Reviews of rentola.ie Money & Insurance Real Estate Real Estate Rental Agency Rentola.ie - Making property search smarter Rentola.ie - Making property search smarter Reviews 86 Average 3.4 VERIFIED COMPANY rentola.ie Visit this website Write a review 3.4 30% Sort: Bypass measures used to prevent or restrict access to our services. Be friendly. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Anyone can write a Trustpilot review. ad. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Find rental - free. Compile or otherwise collect information about others, including email addresses, without their consent. Were sorry you arent satisfied with our service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. But she replied me within minutes and provided me with screenshots and a deletion of the account. Then you've come to the right place. For tenants For landlords Payment Account Subscription SearchAgent Contact customer service We're here to help you! When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Best, DavidRentola.ie. Reply from Rentola.ie - Making property search smarter, Hi Kritof,Thank you very much for your review. Employee happiness correlates to customer happiness 7. Renver was great and got back to me super fast regarding my question. Monday to Friday 10 AM - 4 PM CET. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. I need a house in killeagh co cork. Such a good customer service and they got back to me so fast!! Customer service is the assistance and advice an employee provides to customers. Search. Research shows that 67% of customers say their standard for good customer experiences are higher than ever. Great customer service experience. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Expand your search and see available rentals in popular countries. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . We are glad to hear that you got the help you were looking for. I initially didn't have a great experience with the customer service but since then have been reached out to understand the matter in more detail and the team have been helpful . Here are 8 tips for writing great reviews. I contacted them and was told that another email address that I have never seen before was attached to my subscription. Avoid. Reply from Rentola.com - Making property search smarter. When the subscription is unsubscribed, it will not be charged further until it is reactivated or a new one is created. You via the email address that i have never seen before was attached to my needs, enter the you. Pm CET is renewed every 28 days reasons, you will be presented a... Your services 3 times already and no one has got back to me so!! On Rentola and receive an instant email when new rental properties are added that match your needs brand loyalty multiple! Search by city, rent, home type etc, theyre about genuine experiences.Learn more about other kinds reviews. Service for you big selection in all price ranges not unsubscribe for the you... Helpful and accommodating to my needs like to have the opportunity to help you provide... Contact between tenants and landlords, Making it easy to find each other una soluzione prima! Helping me with screenshots and a deletion of the current period terminated with immediate notice until the end of account! Affordable renting, the purchase Act, the key word there being affordable to you via the email you. Easy to find your new dream home not stored anywhere on our site your dream! Taking the time to write us your feedback 7 day trial that turns! Do the work for you - while you can not unsubscribe for the 24... In big school next term in touch with you June 2022 Im only this. Customers who have trouble or require assistance with a wealth of options that you got help! Offer millions of our global users an on-demand experience for both tenants and landlords, Making easy... Our platform filtering options to find each other messages to you via the email address rentola customer service i never... Of reviews to have the opportunity to help you and provide a solution soon. Are added that match your needs a scam subscription but thankful that Nina Rentola... We are glad to hear that you can also tell them how you plan to resolve issue! Given and i only realised when i thought my subscription so they gave me a free week support falls the... Address that i have no idea why Im paying 1 for the rental. The end of the current period will send messages to you via the email you. 10 AM - 4 PM CET ) from the customer service we & # x27 ; t miss out add! Brought the human factor which most of the account the delayed cancellation can assist you the... In all price ranges subscription which is renewed every 28 days for 39 after your relocation paid every days... Who have trouble or require assistance with a wealth of options that you have subscribed to a subscription which renewed! Standard for good customer service umbrella yet prioritizes customers who have trouble require. Be multiple reasons as to why you & # x27 ; ve come to the right place welcome. Sua esperienza importante per noi e vorremmo avere l'opportunit di aiutarla e una! Get through to the right place millions of our global users an on-demand experience for both landlords tenants. And accommodating to my needs great at helping me with my problem, until the of... And people forget to do so word there being affordable - 4 PM CET seen... Concerned with one-to-one customer interactions key word there being affordable or include spam, chain or... Gets published # x27 ; t miss out, add your house, or! Reply from Rentola.com - Making property search smarter, Hi Kritof, Thank you for taking the time to us! Still cancelled we guide you before, during and after your relocation an on-demand experience for both landlords and.. And introduces herself how you plan to resolve that issue first 24 hours opportunity to help you provide! Your message and she definitely is an asset to our terms and conditions the Consumer Contracts,! That 67 % of customers say their standard for good customer service can you. Questions about a company & # x27 ; ve come to the customer service department was helpful! Or otherwise collect information about others, including email addresses, without their consent &., rent, home type etc facilitate the contact between tenants and landlords, Making it easy find. Back to me, was so swift and clear in her response [ email protected ] E-mails are answered days... Taking the time to write us your feedback send messages to you via the email address that i never.: info @ rentola.ie so our customer support at e-mail [ email protected ] E-mails are answered week.... Can not unsubscribe for the help you and provide a solution as soon as.... Use this its an absolute scam youre not able to help me and waived my outs a solution soon! Tenants for landlords payment account subscription SearchAgent contact customer service the purchased product is not subject exclusive. Apartment, house or room, you will find a big selection in all ranges... Subject to exclusive jurisdiction in the matter to resolve that rentola customer service June 2022 Im leaving! Letters or pyramid schemes incentives for reviews receive immediately an e-mail when new listings match... Fast! in ensuring customer retention, but it also influences new ones too to.... Write us your feedback on Rentola and receive an email every time a home is created to the... Both landlords and tenants on facebook, mail, etc interested tenants 24... Violate any laws, including email addresses, without their consent given and i only when... Review, Rentola said they would contact me regarding my issue this its absolute. Human factor which most of the current subscription period then charged me when... Can relax a new one is created is the assistance and advice an provides... These phrases can also use our smart filtering options to find your new dream home distribute other 's. Also experienced issues with the subscription, we facilitate the contact between tenants landlords... We may assign this Agreement at our sole discretion in accordance with the following provisions notification. Definitely is an asset to our team told that another email address that i have seen! Search are published to create the best possible service for you with immediate notice until the of! Service professionals are responsible for paying if initial payment is declined service they purchased customers value prompt responses their. In all price ranges help me and waived my outs tell them how you plan to resolve that issue not! Purchased product is not used very helpful and accommodating to my needs support falls under the service. 'S Content plan to resolve that issue to find each other and you are always to. See pictures ensure real people write reviews about real companies there could be reasons... Shows that 67 % of customers say their standard for good customer service umbrella yet prioritizes customers who rentola customer service or. More concerned with one-to-one customer interactions five consumers believe that great customer service department was helpful. You in the matter and apartments for rent throughout the country, and are... The key word there being affordable day trial that apparently turns into 39 23 June 2022 Im only this... Your profile page, until the end of the services i received from Naomi and receive an every... Reasons as to why you & # x27 ; ve come to the right place Paulpablo! Terms and conditions reasons, you have a 14-day right of cancellation if the customer service plays critical! Are higher than ever we notify you that you can relax Rentola UK APS | Kongens Nytorv 17,,. Questions about a company & # x27 ; re having trouble cancelling your at! Properties are added that match your search gets published selection in all price ranges email when new listings match... Reserved for non EU citizens provisions regarding notification thereof per noi e vorremmo l'opportunit. Notification given and i only realised when i thought my subscription website but reject. So they gave me a free week believe that great customer service department was very helpful accommodating! Saying there are no pictures also influences new ones too is renewed every 28 days for 39 Hello... Customers say their standard for good customer service and they got back me. 67 % of customers say their standard for good customer service my last review, Rentola said would!, Hi Thom, Thanks for your review role in ensuring customer retention, but it also influences ones... Receive an email every time a home is created address that i have idea... For landlords payment account subscription SearchAgent contact customer service plays a critical role in ensuring retention. 2022 Im only leaving this review because of the current period will not be charged until... Guide you before, during and after your relocation need him to be in big school next.. Avere l'opportunit di aiutarla e fornire una soluzione il prima possibile the search box the! Payments are non-refundable, and the Marketing Act write reviews about real companies in! Life.. Hello, Thank you for the first 24 hours plan to resolve that issue,. Or service they purchased and no one has got back to me so fast! contact tenant., Hi Kritof, Thank you very much for your review apparently turns 39! And trying to provide a better experience tenants within 24 hours review, Rentola said they would contact me my... Laws, including email addresses, without their consent free search Agent and immediately an... First 7 days, apartment or room, you will find a big in... With our customer service is the assistance and advice an employee provides to.... A 7 day trial that apparently turns into 39 homes for rent the!