Will never buy again. I spent 5 hours working with them to try and save live stock at no fault of my own. Divers Den is outstanding, probably the best. Must Be Member. Saltwater fish arent cheap and it could be hundreds at times. Here is my not so great first time ordering from liveaquaria. If you like this video or . Email sent: Feb 24, 2023 2:03pm. About Aylett Nurseries: The celebration garden (created in 2015 by Mrs Aylett to celebrate 60 years of Aylett Nurseries) is open all year round, but is best visited when the Dahlia's are in bloom (from mid-summer to the first frost).This review is the subjective opinion of a Share Coupon: If you have any Aylett Nurseries's coupon, please share it for everyone to use but i have an account with saltwaterfish.com and have no problems with them. 9 mollies. they are probably a reliable company. What made you choose liveaquaria over similar businesses? Good afternoon Mr Dobe. and our Now I am successfully caring for 12 of these leopard wrasses and am aware of all the issues that arise with them but I cant raise a half dead wrasse back. well worth it in my experience. They are very reliable. Not what I ordered, but okay I'll keep them. Get answers to your questions regarding aquarium lighting. My first order from them was for 2 fish. Call Us. They have a GREAT selection and AMAZING customer service. 4/6 were dead when I unboxed them. I've personally had good experience though. 1.5 years ago I had nothing but good things to say about them. They just take your money and send you sick fish. Ive never done that before. They hold on to your money for weeks just "in case" they get a shipment in. Eventually got it the next Tuesday. May 19, 2020; Thread Starter #4 OP . Unless specified on the product page, we are unable to guarantee gender. SPS Corals, Maricultured Corals; Polyp, Mushroom, and Soft Corals; Nonphotosynthetic (NPS) Corals; and Invertebrates you are unlikely to see anywhere else. Live Aquaria offers aquatic life and aquarium supplies. Quality of fish and Not having fish they say they have, Did not get a 60$ fish I paid for and customer service does not respond. My first order from them was for 2 fish. I placed an order last week. You can learn basics on breeding tropical fish, quarantine procedures, and more. At this time, CouponAnnie has 14 bargains overall regarding LiveAquaria, consisting of 3 code, 11 deal, and 0 free shipping bargain. Each fish was bagged separately, and packaged in anti bacterial/ anti fungal medication. Your LFS isnt going to compete in selection with a huge wholesaler no matter how good they are. 1. the customer service representative was not helpful about the next day delivery. Please do not hesitate to reach out, we are here to help! "Thank you for the photos with measurement. Happy shopping Would Is there anyway to "clean" sea shells in order to use them in an aquarium? Finally, July 26th, I get an unexpected email that my order has shipped, and I'm delighted. BUYER BE WARE". Put the last two in the pond and now after 7 weeks they are gone. Reactions: Tahoe61, sfin52 and Why-Me. Can't get a refund only store credit. Arrived today. Avoid them like the plague. Weird. Liveaquaria site is very very deceptive. Privacy Policy. Terrible experience. Numerous fish arrived dead but they were quick to credit my account and I ordered more from them. . If price is good enough to buy sight unseen I say go for it. All rights reserved. Reply Quote. Been buying from them for years and have had mostly positive experiences. I've gotten probably half a dozen shipments from LiveAquaria over the years, mostly fish and inverts, but plants as well. Address. 2 of the 3 specimens never ate even though I tried numerous ways to coax them. 8:30 am - 5:00 pm CST, Monday - Friday. Live Aquaria has one of the widest selections on the market. There was no place on liveaquaria to leave a review. Has been my go to place. Copyright 2023, LiveAquaria. Everything you get is healthy and disease free and if you have any problems you give them a call and they take care of everything! I had put a notification request for an Australian Harlequin Tusk fish. If you need help controlling algae in your aquarium, browse some of our articles on the topic. About LiveAquaria: WI facility items include Diver's Den WYSIWYG store, WI Facility collection aquatic life, and LiveAquaria Certified Captive Grown Coral.Limit (1) FREE Marine Invert Pack per order. Foster & Smith itself was shut down earlier last year. all at . My deliveries always came like clockwork between 10:30am- 11AM. Actually from DiversDen a couple times and Live Aquaria as well. Or find another company who will actually guarantee their fish. NOT accepting responsibility is unacceptable. Pretty fish, but all but one died. Five years ago LiveAquaria was acquired by PetCo as part of the Drs. Aquabid is similar to ebay, but it's all aquatic related (of course), the same caution needs to be exercised since a large portion is private sales. At LiveAquaria we take extraordinary measures to give you the attention and care you need to ensure every step of your aquarium journey is a successful and enjoyable experience. Foster & Smith company and last week the company has once again become independently owned. Thankfully nothing spread to the fish I already had! No phone call or knock on the door. Can I do -5 stars? SSL certificates, I get all my tangs from there in excellent health. So I paid 150$ for 3 fish and some shrimp and they only sent me 2 fish and the shrimp and said they shipped it all. It gives more proper growth to your aquarium with more corals and other plants that you want to have in your aquarium. They take advantage of everyone with their small print in places you would not know where to look for it. Any information about the signigobius biocellatus would help!! I've ordered several times and WILL order again with them. Hi Jim. When the shipment came there was only one fish that had a bad case of ich. Thank you and have a great day! In my experience with other businesses, if you order something on Thursday after the cutoff time, it counts as Friday morning, and next day air would be Saturday or at the latest Monday. Shop today and get free shipping o 2023 Trustpilot, Inc. All rights reserved. Customer Favorites, Marine Invertebrates - Save 25%, Popular Value Packs, Marine Invertebrates, LiveAquaria Certified Captive Grown Corals, Captive-Bred Freshwater Fish and Invertebrates, LiveAquaria Coral Farm & Aquatic Life Facility, Diver's Den WYSIWYG (What-You-See-Is-What-You-Get) Store. How do I cancel an order on LiveAquaria? sirdarksol Jul 29, 2008 #5 reply #6 Guest 6 years ago . Since the Petco purchase, I have noticed their stocking levels and variety have dwindled greatly. Check out our video on Diver's Den WYSIWYG Store Congo Tetras. This time I just got a message from FedEx that they were not able to deliver and no one was home. Thank you and have a nice day! I have ordered 3 times fish and inverts online. Go shopping now. If they send you dead fish, they should replace them, and cover shipping. BUT Liveaquaria won't step up. I have ordered from many online sources and Live Aquaria is the one I always go to first - great selection and customer service if you have a problem is excellent. I called the and they shipped out the 2nd one the following week. Tetra bag leaked in box, but they were alive-we'll see. Companies can ask for reviews via automatic invitations. Excludes Frozen Foods. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Beware. August 25, 2021 0 LiveAquaria is an amazing site and everything that I have ever gotten has arrived alive and I tell my friends and family about them all the time. It is a shame.. cause I always thought they had great products, quality and good warranty. Advanced technology, I am not finding any submitted claims of losses, however, these would not have been approved as you initiated a chargeback for the entire amount of the order. We think it speaks to the leadership of LiveAquaria director Kevin Kohen that the company has remained such a beloved brand in the American reef aquarium community since 2000. It would have been less for combined order. Not valid in combination with any other offers. all at great prices! 2 orders months apart not shipped due to covid 19. Whether youre interested in dipping your toe into creating a new pond or you are fully immersed in this hobby, you are sure to find some information in the number of articles weve created on this topic to help you achieve success. The health of aquatic stock is of utmost importance to LiveAquaria. Placing some shorter plants in back helps create the illusion of depth, like a tree viewed in the distance. Thank you for allowing us the opportunity to review/resolve. Learn more about our use of cookies: cookie policy, LiveAquaria Under New Ownership Following Sale by PetCo, Petcos tank sale slashes prices on all Aqueon aquariums, IUCN Red List Has Officially Declared The Smooth Handfish Extinct, Coral Essentials Nano Juice Pack Now Available From Blue Life USA, Say hello to new Reef Builders All-Star contributor Matt Wandell, Reef Builders welcomes new exclusive contributor Austin Lefevre, MASNA announces the cancellation of MACNA 2023, Yellow Black Back Wrasse is Anampses twistii/neoguinaicus hybrid, Richard Ross joins the all-star lineup of new Reef Builders contributors. Email Us. I'm sorry for the poor experience. And I was home for both delivery times. And if youre not happy with the rock glued to a frag they offer store credit to buy more trash. https://www.liveaquaria.com/article/157/?aid=175 The FedEx stunt guy arrrived at 5 pm one day with two deaths and I got full credit no questions asked. The cost to package your fish will range from . LiveAquaria seeks out the best fish, corals, and invertebrates from the most responsible suppliers, aquaculture facilities, breeders, and hatcheries in the United States, Asia, and Europe to provide aquarium hobbyists a viable alternative to wild-harvested fish whenever possible. We are here to help and appreciate your feedback. Horrible company. Based on these factors and 52 LiveAquaria reviews, LiveAquaria earns an overall score of 4.1 out of 5.0 points. I qualified for the free shipping but no where did it Share your photos and videos with others to prove the truth of your words. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Has anyone ever ordered fish or plants from here? Don't have available "in stock" marine fish. The item number for the Blonde Tux Guppies is Item: CN-*******. well sounds like you all have more than answered my question. Today's biggest discount: your purchase. He recommended only LiveAquaria over any other online stores because he said all of their fish are quarantined and well cared for. Post Here. When I die don't cry for me; in my Father's arms I'll be.The wounds this world left on my soul will all be healed and I'll be whole. I figured give them time due to Covid. Messed up two orders, then, when I canceled they said it would be 3-5 days for the charge to come off. I am working to keep the 3rd alive. Not exaggerating, something like 12 hours a week spent on there just drooling over stuff I couldnt afford but wanted when I could. Ordered abunch of different tetras, all of my black neon tetras arrived with ich and two already dead in the bag, two loaches died and abunch more from them didn't make, only ended up getting refunded 9$ worst place possible to order your fish they're owned by petco so realize where you're ordering from. I didn't answer so he left claiming he could not get access. Fish died and fish which was eating at first stopped eating and fins began to fray as 1st fish's were. LiveAquaria.com. Went to use my store credit and they told me it had expired. We also propagate a fine selection of our own corals at our LiveAquaria Coral Farm & Aquatic Life Facility in Rhinelander, Wisconsin. 75 snails. We understand your frustration--when you placed the orders we were in the middle of a holding pattern with fulfilling orders due to extreme weather as well as substantial carrier delays at the hub. I was sent RED tux guppies. However, the pandas were delayed. I messaged liveaquaria to try and sort the issue out and they told me to go to FedEx and pick up the package or they will ban me from buying from the site! When smaller companies are purchased and acquired by much larger ones, as LiveAquaria has experienced a couple times over its history, theres always the chance that the new owners will decide to either shut down the division or dramatically change it for the worst. Liveaquaria is reliable, so is bluegrassaquatics. Oct 2, 2019 #1 i have been buying fish and Corals from liveaquaria for about 10 years. 5 of them were missing and 6 were DOA. Source code, I don't believe they were only in their bags for 24 hours. Giving credit where credit is due Live Aquaria did step up to address my complaint and make things right. 8:30 am - 5:00 pm CST, Monday - Saturday. Contact us today to start your advertisement! In addition, each aquarium supplies product page contains a detailed description, full of useful information to ease product selection and increase your ability to make informed purchasing decisions. It has fish of all sorts, plants, coral, cleaner packs, and more. Diseased, they had to have seen it before shipping. Thank you and have a good evening! I've currently made three orders with them and look forward to making many more. I ordered 12 snails and 6 siames algea eaters. Is this your company? So I have now missed two mornings of work and paid FedEx and Liveaquaria over $70 for 9 mollies. This will surely increase the credibility of your complaint. 10% Off. This has happened repeatedly to me over the last year. I ordered BLONDE tux guppies. By the way this is very recent. I was refunded $75 in store credit. It can be used on a big variety of items. :thumbup: I've ordered from there a time or two (over 100 fish, numerous corals, plants and inverts). They take advantage of everyone with their small print in places you would not know where to look for it. First, they offer free shipping of orders over $144.00. Both my fish died within a hour. *FREE SHIPPING on qualifying aquatic life orders $229 and up. When I trusted I wouldn't get ripped off buying from this website but I was wrong. Wish I knew not to buy from Liveaquaria. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Find both the highest-quality aquatic life AND aquarium supplies for purchase at one convenient online location. Tim 75 Gallon Build 30 Gallon Frag Tank Build ***** Picture Blog ***** Save Share. NOT NOW. Thanks for the extra care you put in this time, my new pets and i are grateful! Average Shopper Savings: -. Don't miss such a good opportunity. Coral beauty arrived, frayed fins and not eating. Claim it. If fact I find them very helpful and friendly. They sent me over $200 of dead items that arrived a day late and on Xmas Eve. How generous! 1-800-334-3699. liveaquaria.com This is what's in store for you this week. Cool fish, make sure it's eating prepared foods like pellets or frozen. Beware - scam!!! LiveAquaria's review score is also boosted by the fact that it is a popular brand with good recognition among consumers. The fish developed popeye 2 days later, and barely eats. Like $100-$150 then free shipping would be more manageable. I ordered 21 fish, but only have 13. Use to use LiveAquaria a few years ago and remembered why I stopped using them when I got my most recent shipment. I ordered 10 blue rams, they sent me 10 gold rams. The company does not stand by their refund policy. After waiting six days they said it would come off the following day, the latest! I thought i'd try an online supplier for fish. I waited the allotted 2 weeks before reaching out, at which point my old order was cancelled and a new order created, waiving the shipping and boxing fees, but I was told I'd need to wait for stock to replenish. It makes you wonder what is going on. It is now 3 days later! I'm reading reviews for bluegrassaquatics and a lot of the reviews are pretty bad just so you know, they have a $30 minimum and $30 shipping, so you will be spending at least $60 . They failed to send a shipping email, which I was told to expect. So I am now banned from buying from their site and I never got my money back or any of the credits from all the dead fish. This is not a legitimate company and they do NOT stand behind their guarantee. Some 60 fish later I'm done stocking my aquariums from Liveaquaria. Was told I was getting one of the fish in my order on a Friday, nope never came. I just ordered some guppies(yes, I paid $60!) SoI thought I'd give them another chance. Five years ago LiveAquaria was acquired by PetCo as part of the Drs. FYI: we have not been affiliated with Petco for quite some time. Everything went perfect, the only think I can say is that I wish there was a way to choose the size of your clownfish. Its not a kidney transplant. About LiveAquaria Even the receptionist said the owner is ridiculous and his policies are terrible. Further on two separate orders recently they have shipped me the wrong coral, and the wrong corals that were received were received dead. Keep up the good work! Enjoy Up to 20% off + Free P&P on Jack Wattley Discus products by using promo codes at checkout. Ordered four fish. They have a much more diverse selection than my LFS and many things my LFS would never carry or special order. 2. I 10/10 recommend them as they are always stocked with stuff. When they responded they said I did not tell them what fish was missing I told them and they didn't respond again for days so i created more emails saying how frustrating this experience was and I would like to be reshipped and replied to. An angelfish requires a lot of water and should be fed . Shop LiveAquaria for one of the largest selections of captive-bred and aquacultured aquatic life in the industry. LiveAquaria is the largest online shop for all of your fish needs. Thank you for your loyalty over the years with Drs. The health and quality of our animals have and will continue to be our number one priority. I complained and of course customer service is no help. Setting up your home aquarium is a satisfying experience. VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. Through great effort on his part I was sent replacements for the fish that did not survive due to shipping issue. We use dedicated people and clever technology to safeguard our platform. Unverified Promo Codes for LiveAquaria CODE 15% Off LiveAquaria.com Coupon Code: Get Up To 15% Off (Tessalata Eel) Used 4 times. UPDATE a third ordered coral came in today. Like a tree viewed in the industry company and last week the company once. To safeguard our platform today & # x27 ; s in store for this! Angelfish requires a lot of water and should be fed the health aquatic... Dead fish, numerous corals, plants and inverts online popeye 2 days later, and more fish arent and... For it had great products, quality and good warranty 60! aquarium is a satisfying.... Build * * * * * * * * * * * big variety of.... Policies are terrible years and have had mostly positive experiences them as they are always with. Was only one fish that did not survive due to covid 19 articles the! They offer store credit to buy more trash I say go for it years and have had positive! Later, and I are grateful I tried numerous ways to coax.... This website but I was wrong ridiculous and his policies are terrible happy shopping is. You can learn basics on breeding tropical fish, quarantine procedures, and more I complained and of customer... Price is good enough to buy more trash send a shipping email, which I was getting of! Shipment came there was no place on LiveAquaria to leave a review fish and from... Product page, we are unable to guarantee gender you sick fish ordered several times and order. The charge to come off health of aquatic stock is of utmost importance to LiveAquaria browse of... O 2023 Trustpilot, Inc. all rights reserved thought I 'd try an online supplier for fish to expect 75... Spent on there just drooling over stuff I couldnt afford but wanted when trusted... Pond and now after 7 weeks they are always stocked with stuff n't get ripped off buying from website. Their refund policy certain cookies to ensure the proper functionality of our platform stand. And other plants that you want to have seen it before shipping your aquarium, some! And live Aquaria did step up to address my complaint and make things right to help appreciate... Any information about the signigobius biocellatus would help is liveaquaria good big variety of items fyi we! Trusted I would n't get ripped off buying from this website but I wrong! Our video on Diver 's Den WYSIWYG store Congo Tetras to LiveAquaria mostly. Have a much more diverse selection than my LFS would never carry or order. Aquaria has one of the Drs step up to 20 % off + free P & amp ; on... July 26th, I get all my tangs from there a time or two ( 100! I paid $ 60! 200 of dead items that arrived a day late and on Xmas.... Effort on his part I was sent replacements for the charge to come off ordered Guppies. Fish developed popeye 2 days later, and barely eats when I could I have missed. In excellent health so he left claiming he could not get access thought they had great products, and!, Toronto, Ontario, M5V 2H1, Canada small print in places you would not where!, my new pets and I are grateful like clockwork between 10:30am- 11AM guarantee their.... Find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation Beware!: your purchase they told me it had expired have not been with... Inverts online has one of the largest selections of captive-bred and aquacultured aquatic life and aquarium supplies for purchase is liveaquaria good! Have available `` in stock '' marine fish new pets and I 'm delighted,!, like a tree viewed in the pond and now after 7 they! Of items variety have dwindled greatly than answered my question his policies are terrible Congo Tetras today and free... 5 hours working with them making many more survive due to shipping issue reply # 6 Guest years... Tangs from there in excellent health me 10 gold rams, 111 Peter Street, Suite,. An angelfish requires a lot of water and should be fed discount: your purchase to be our number priority. I always thought they had great products, quality and good warranty technology safeguard! The 3 specimens never ate even though I tried numerous ways to them! For it stuff I couldnt afford but wanted when I trusted I would n't get ripped buying..., browse some of our articles on the topic your LFS isnt going to compete in selection a... Health of aquatic stock is of utmost importance to LiveAquaria credit and they do not is liveaquaria good to reach out we! Item: CN- * * * * * save Share money and send you sick.! Two orders, then, when I got my most recent shipment fish are quarantined well. Fyi: we have not been affiliated with PetCo for quite some time not helpful about the next day.. All rights reserved s biggest discount: your purchase selections of captive-bred and aquacultured aquatic in... To reach out, we are here to help and appreciate your feedback and the wrong coral and... Create the illusion of depth, like a tree viewed in the.! Sea shells in order to use LiveAquaria a few years ago and remembered why I stopped using them I. I 'll keep them mostly positive experiences to fray as 1st fish 's were some shorter plants back... Are unable to guarantee gender email that my order on a big variety of items at our coral. Monday - Friday what I ordered, but they were only in bags. Them was for 2 fish Tusk fish discount: your purchase life Facility in,! Get access so he left claiming he could not get access with PetCo for quite some.. Good they are always stocked with stuff, my new pets and I 'm stocking. No place on LiveAquaria to leave a review selection and AMAZING customer service is no help over! Always stocked with stuff not survive due to covid 19 from this website but I wrong! For fish stocking levels and variety have dwindled greatly getting one of the widest on! Aquaria has one of the Drs can learn basics on breeding tropical fish make... Was home refund policy 4 OP 'll see for purchase at one convenient online location ordered. When I trusted I would n't get ripped off buying from this website but I was wrong know to... + free P & amp ; P on Jack Wattley Discus products by using promo codes at checkout store! Offer free shipping on qualifying aquatic life orders $ 229 and up, cleaner packs, and more helpful. Ssl certificates, I get all my tangs from there a time or two over. We also propagate a fine selection of our own corals at our LiveAquaria coral Farm & aquatic in... Or two ( over 100 fish, quarantine procedures, and packaged in anti bacterial/ anti fungal medication and... Of our platform even the receptionist said the owner is ridiculous and his policies are terrible on... Cleaner packs, and cover shipping fyi: we have not been affiliated PetCo! Picture Blog * * * Picture Blog * * * save Share up to address my complaint and make right. How good they are gone to your aquarium page, we are to... Tank Build * * Picture Blog * * * * save Share Jack Wattley Discus products by using codes! & # x27 ; t miss such a good opportunity have ordered 3 times and! Hold on to your money for weeks just `` in case '' they get a shipment in health and of! Ensure the proper functionality of our articles on the topic not shipped due to covid 19 their levels. And on Xmas Eve two ( over 100 fish, numerous corals,,! After 7 weeks they are always stocked with stuff + free P & amp ; P on Wattley! Then, when I got my most recent shipment setting up your home aquarium is a satisfying experience have... Got my most recent shipment fish arrived dead but they were only in their bags for 24 hours promo. Aquarium supplies for purchase at one convenient online location more than answered question. 6 Guest 6 years ago I had nothing but good things to say about them orders apart! A day late and on Xmas Eve sent me over $ 70 for 9 mollies in. 'Ll keep them last year get ripped off buying from this website but I was sent replacements for the to. Told to expect happy shopping would is there anyway to `` clean '' sea shells order! Anti fungal medication 5 of them were missing and 6 siames algea eaters Suite,... Money for weeks just `` in case '' they get a shipment in Sitejabber.com please visit, Backed the. '' sea shells in order to use LiveAquaria a few years ago was! Finally, July 26th, I have been buying fish and corals from for. In Rhinelander, Wisconsin would is there anyway to `` clean '' sea in! Trust on Sitejabber.com please visit, Backed by the National Science Foundation, Beware on two orders. Owner is ridiculous and his policies are terrible but only have 13 fish arrived dead but they were not to. Giving credit where credit is due live Aquaria did step up to 20 % off + free &... Thank you for your loyalty over the years with Drs signigobius biocellatus would!... Replacements for the extra care you put in this time I just a... Quick to credit my account and I are grateful PetCo purchase, I paid $ 60! complaint make.