The latest and greatest app is Mercari and my wife is addicted to it. Let's see how shipping works for both buyers and sellers on Mercari. If you state that youre selling a prohibited item even if its not, Mercari will automatically remove the listing and terminate your account. There is a chat option to reach out to sellers, so you dont have to communicate outside of the app. Nor can you sell weapons, firearms, alcohol, drugs (legal or not), animals, and things of that nature. Mercari includes the 10% selling fee into the purchase price, so you know how much you will be left with. Mercari charges a 10% fee for each sale. She has 6 pretty damning one stars that would have caused me to cancel, had I read them before accepting her offer. Its a good practice to make sure that the seller posts photos of the item that youre eyeing from every angle. So now the scammer is out there selling with one successful sale lmao. Mercari does not accept Returns or issue a refund if the Buyer rated the order and released payment to the Seller or in the following circumstances: Returned request approved, but Buyer does not return the item back to the Seller after seven days from receiving. I would rather have had the merchandise and not have had this experience but at least I am even so I am raising the rating. You have to wait 11+ hours for a response and then its generic, and didnt even address my problem. The company has been around since 2013, and since then, it has grown to become one of the top buying and selling apps in the United States. For orders using a Mercari prepaid label, the cost of return is covered. Youre right while there are many positives to working with Mercari, there are also some common complaints. Thanks everyone for the fast and fabulous feedback. If you plan on purchasing a cheap item ($1-$15), youd better think twice about it. You get the same price whether you use our special link or not, and sometimes Im able to get you an even better deal through my relationships! To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. They provide a platform for you to sell your items and give you an engaged audience of shoppers, so it is only fair they get something out of it. So now Im stuck with this broken item I purchased, and wasted money on something Im not happy with. But, is Mercari a good option for sellers compared to the alternatives out there? Here is a quick overview of getting the most out of your Mercari store: Looking for a full run-down on how to sell on Mercari? '&charset='+document.charset : (document.characterSet ? It was easy to put it on there I am sure it's as easy to take it off. With so many potential buyers, you have a good chance of selling your items. "At $23 including the shipping increase next week, I could have just bought it on Amazon brand new. Here are a bunch of tips to apply to ward off potential scams: Its good practice never to share your banking information and social security number unless absolutely necessary. Just make sure youre within the marketplace guidelines, and you dont fall prey to scamming. This means some satisfied buyers and sellers use the app, which is a testament to Mercaris legitimacy. We were not there and couldnt receive the item ourselves but it seems the item was never delivered. You also have to be extremely accurate when filling out the label for the order. Some of the major benefits sellers rave about include: Sellers repeatedly praise Mercari for having the simplest listing process compared to similar reseller sites. We only auto-rate if we can confirm the delivery with a valid tracking number. There is never an absolute winner when comparing these marketplaces. There isnt such a thing as a fraud-free marketplace. If you need assistance with your account, orders, or payments, you can reach Mercaris customer service via email ([emailprotected]) or phone ((415) 800-1078), which seems to be a Monday to Friday service only. 2023 Trustpilot, Inc. All rights reserved. Was this article helpful? Plus, the listing gets a boost every time the price drops. People have commented that Mercari offers very slow customer service, and when they do eventually reply, theyre not exactly friendly and helpful. I have just under 30 reviews as a seller and about 60 as a buyer) all 5 star reviews except for two which are both 4 star. Whatever it is, itll be mentioned on the product page, so you can choose whether to proceed or not. Remember, you dont meet up with anyone, and pre-printed shipping labels are used, which means you dont spend your own money on shipping and labeling. Again, customer service. Buyers commonly complain that sellers list something as being in much better condition than it actually was. Buyers come to Mercari for bargain deals and niche items; sellers stay for quick sales and low fees. Mercari is an ecommerce platform where you can sell clothes, electronics, toys, jewelry, and more. You only pay Mercari when your item sells. Mercari also runs promotions, discounts, and coupons, so keep an eye on them. An hour later i got a message from mercari that they had automatically released the payment to the payer and left them a review. Mercari is a great way to purchase items for less. I am a seller with mercari and the name of my shop and someone bought my product and lord that the barcode was different when the barcode I displayed was the same.inasmuch as it was a fellow seller that her reviews for selling fake product is alarming.now she is returning back a different item I didnt ship and exchange my own product with hers and mercari approved her return despite me showing all my proofs.I am very disappointed at mercari cos they just stepped on my integrity of providing excellent customer service and I am taking my goods from mercari and keep maintaining my eBay and Facebook market..God will judge u mercari and that customer that lied on me. Mercari wont be able to take the commission, but it wont be able to protect you either. OK, so nothings perfect, so whats the catch? However, we think Mercari is the better of the two due to convenience and ease of buying and selling without a bidding process. Well review your request after the 24 hours has passed. Mercari lets merchants ship any way they like. More information makes you look more authoritative and legitimate as a seller to demand top dollar for your items. Apparently under Mercaris terms we have no recourse since we did not complain within three days and our money (over $400) is gone. Nope. To protect the buyer, Mercari only releases payments when they rate the seller. I got scammed and payed 450$ for a drone. Although this does not necessarily mean most sellers are having more success with eBay than they are with Mercari. var m3_u = (location.protocol=='https:'? This can motivate potential buyers to add more items to their baskets and potentially spend more than they would have on certain items because it doesnt feel like actual spending. This is software and tools that I recommend to help readers along their journey. Weve spent quite some time studying the platform and reading user testimonies to find the answer. ', Press J to jump to the feed. In this Mercari review, youll find everything you need to know about being a seller on Mercari. Think about it: no one will give you free stuff. I would caution anyone to purchase from Mercari. At times sellers complain about their items, not selling. The next step is to place your item into a specific category to make it easier for people to find your item while browsing. My experience is that 80% of the sellers are inconsiderate in that if they don't like your offer they ignore it. She also gave Shipping Time and Item Description as areas to improve. If they examine it and realize that its not advertised, they will want to return the item, which is going to be your responsibility. However, be sure to go through this list of prohibited items on Mercari's website. Mercari allows you to boost your listings if you drop the price by 5% or more. Education is Crucial for Successful Shopping. In the last 12 months, only 1.9% of Mercari reviews were positive. Here are the details: Accepted an $5 offer from a buyer without researching her reviews (Did I mention I am a pretty new seller?). photography tips for selling products online, How AI Was Surprisingly Absent at MWC 2023, MakeUseOf MWC Awards 2023: The Best Tech in Show, No, There Isn't a ChatGPT Windows ClientIt's Malware. I've had four orders screwed up in just the last three weeks and it looks like people selling stuff on there are working for Mercari and ripping people off. Shipping costs vary depending on where you live and how much youre willing to pay for shipping. I get this message from her "A bit late, isn't it?". Unlike trading on some apps, this eliminates the chances of encountering a risky situation or dealing with scammers who never intended to buy anything in the first place. Give me eBay any day. You wont get paid unless the buyer rates you. Unfortunately, this is now where my wife spends the majority of her time. Thanks to this, you can explore and buy items near you. When the seller responds to offers. The package was supposedly 8 pounds but it got delivered inside the mailbox. Its a common theme in thread that buyers often rate poorly due to shipping even when it has nothing to do with seller. It could sell in less than a day on Mercari! Although everyones experience is different, it appears that a lot of people have more success selling with Mercari over PoshMark. You could offer free shipping for limited periods or set your shipping rate for the buyer to cover. Simply go to the Sell tab at the top of the page and start listing all the things you have for sale. var m3_r = Math.floor(Math.random()*99999999999); Some shoppers may only shop on Mercari and would otherwise never have seen your items listed on Poshmark, eBay, etc. Plus, if youre sending items that exceed the Mercari Pack and Ship weight and size restrictions, shipping on your own will be your cheapest option. Why did we need 4 Amazon Echos? Whats a common sticking point? Like eBay or Amazon, Mercari covers various categories and doesn't limit buyers to any one type of product. Companies can ask for reviews via automatic invitations. Keep in mind that it doesnt matter how good a buying and selling platform is, theres always going to be people who arent happy with it. We had a great experience with this feature. Crosslist makes managing multiple selling channels a breeze, so why limit yourself to a single platform? Mercari does nothing to help and there's no penalty. I explained it was shipped via FedEx (2-10 day delivery time) and that it was currently on the truck on the way to her housewell within the expected delivery timeframe7 business days8 days if you add Sunday. document.write ("&loc=" + escape(window.location)); If you find a listing for the latest iPhone, and its selling for only $50, then you should be skeptical. If youre not vigilant about checking product descriptions, you may end up with a different item from what you wanted. Provide details as to why you are requesting a return and attach some photos as proof. However, this can be avoided by cashing out weekly or monthly rather than instantly. If not, you need to request a return quickly. How can I increase my Express Entry score? Many online marketplaces have introduced restrictions on what you can and cannot sell. document.write ('&cb=' + m3_r); Psychologically, people feel like theyre not spending their own money when it comes from a virtual wallet instead of their bank account. Although this shouldnt have to be said, Mercari doesnt share personal data or sell it. Mercari is the worst for consumers. The item will be returned to the seller to either relist or not sell. What is the best compliment to give to a girl? I AM VERY DISAPPOINTED because I received a broken item and they only give you 72 hrs until you can report a problem when your order gets delivered. Remember, you will not receive payment until after the buyer has rated you and the item. Well get back to you within a few days. So stick to the platform and keep a lookout for folks who are trying to get you a technicality. Could be her daughters account (if they share the exact same name spelled slightly differently). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Then she tells me "Mercari tells buyers seller has 3 days to ship an item." Scammers will try to get you out of the platform to avoid following Mercaris guidelines. Well also share this with the seller. Whether you want to buy some low-priced stuff or raise cash by selling unneeded items, learning about any online marketplace for used stuff can be exciting. Its generally simpler to list products on Mercari than on Poshmark. His areas of expertise include browsers, online tools, and productivity software. If the purchase is approved, the seller will ship the order within three days. Stick with eBay or Poshmark. Once your package has been delivered, you have 3 days to review the item and rate the seller. Their average App Store rating is 4.8 stars. If you locate any counterfeit items, be sure to report this suspicious activity immediately. You can use Mercari in a couple of different ways: 1. Required fields are marked *, document.getElementById("comment").setAttribute( "id", "a42b6e3a697509d100a1cc8d986c3e1d" );document.getElementById("c08a1a06c7").setAttribute( "id", "comment" );Comment *. Is it Worth It to Sell on Mercari? If the buyer is not in good standing with Mercari, a return request may be denied. What happens if a buyer never Rates on Mercari? However, if the item is incorrect, damaged, or not as described, Mercari will accept it back. This is not so great for the seller if theyre expecting to get paid right away. The 3 day policy to rate a seller is B.S. . If you prefer to be paid instantly, then youll be charged a $2 fee (not recommended). You also have to be careful about your product listings. Each of these categories periodically filters in new popular items to browse through. document.write ('&cb=' + m3_r); Because of this, I decided to write a thorough Mercari review and analyze the pros and cons of the app. Putting todays date because it only allows 1 date and I have several. PoshMark is typically used by people who want to buy and sell womens clothing and fashion items. In addition, you can earn money by referring other people to the site. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Sell Items If you want to make some extra cash selling your own stuff, this is the best way to do it. At least 3 time an advertised item I order got canceled but it takes up to 10 days to get your money back. The Mercari Return Policy requires buyers to rate sellers, which helps build a healthy eCommerce environment. Mercari does state they will let sellers know as soon as other payout options are available. Then check out our Poshmark vs Mercari comparison article that goes into the nitty-gritty of these two marketplaces! If As a seller, you do not have the option to be paid via PayPal. As of now, Mercari collects and remits sales taxes from sellers in 34 states. Things that you no longer need can be extremely useful to someone else. Be very careful with offline transactions. Other methods to contact Mercari customer service is: Mercari customer service can also be contacted through their other social media accounts like Facebook and Instagram. ", Mercari sent the following notification to users about the new shipping rates (you can find an explanation of how shipping works on, The Twitter user Stephenie went on to explain in their Twitter thread that a book they had just purchased on Mercari for $9 would have cost $14 in shipping if they had waited until next week after the new rates take effect. Your instinct is to contact Mercari customer support, but they cant really help you. If you find an item that you want on Mercari, you must research everything you can about the said product. As a seller on Mercari, you only get paid after the buyer receives the item and leaves the rating. Disclosure: this article might contain links to the resources discussed.Some of the links are affiliate links, meaning that I will make a small commission if you purchase a product or service by using the link. The same goes for new stuff, but Mercari does suggest you set the price on new and unused items at around 70% of their original value. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); WebStarted selling on Mercari and there is no protection for sellers. Are you looking for a suitable platform to sell new and second-hand items? Its not a place to buy lower-end items. On its website, you can directly search for the items you need or browse through various categories. How does it compare to other marketplaces such as Poshmark? PoshMark is simple to use. Like eBay, it also allows you to sell new items, but focuses more on decluttering your life by selling products you no longer need. Mercaris shipping process is straightforward and reliable. As with almost any marketplace, risks and potential downsides are involved. Its smart to be wary of online transactions because you never know if you could get scammed. Cant prove they are both hers for sure, but will be blocking both accounts, if I am able to without rating her back. Looked everywhere for an answer to this question, but the only thread I found was deactivated and I could not comment. Address Switching. You package up the item and ship it to the buyer using Mercaris shipping labels (which you can purchase directly through the app). Yes. People who get buyers remorse can say anything they want to make up and get refunds and return items. This is why I now video tape everything Buyers please beware. However, you can choose to do everything on your own, but the company requests sellers to ship items within three days. Sellers can either include the shipping in the price or have the buyers pay the shipping separately. I explained that because the item was over one pound and needed to be sent in a box with sufficient wrapping that FedEx was the less expensive. Despite taking photos they still didn't credit me a return. As a Seller: As a Buyer: Selling Fake Items. Also wondering if the buyer will not have to pay if I never rate, or does Mercari hold it since she already rated me? WebIts not a big deal - even if buyer rates poorly. A year later, in 2014, the Mercari company opened an office in San Francisco, California, to facilitate a push into the United States market. Also forgot to askCan I block her w/out rating her back? Of course, you can still sell on eBay if you have listings on Mercari and vice versa. because if you rate the seller even with a bad rating. It will spare you a headache and save you some time. With Instant Pay, you can request your money and have it in minutes on your debit card. After that, Mercari sends you your payment. Once your item is delivered to the seller, they have 24 hours to review the return before we refund you. Mercari charges a 10% commission on the total order amount. 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