Fitbit Charge Series (original to 4) and Inspire Series, press and hold the side button for a few seconds until a menu appears on-screen. I own a Fitbit Sense, and I am on my second charger. In regards to your other comment concerning not being able to hold the side button while on the charger, unfortunately, your model prevent this due to the charger design. I have have a black screen. My side button stopped working on my sense. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Can you help me . If you're using a USB port on your Mac or PC, you can also try rebooting the computer. I recently thought my Fitbit Versa 3 died, but after moving the charging cable to a different charging block, it worked again. Same thing. @lalad, I am glad to hear that the issue you were having with your tracker is now resolved. Problem, no place to inter cod w6Upi2qUoakA. Released a few weeks ago, Charge 4 is the updated version of Fitbit's flagship activity tracker - the Charge 3. Some Fitbit devices have small holes for sensors such as the microphone or altimeter. In that case, make sure the new update has no bugs. My charge 3 tracks and will sync with my iPhone but cant see a damn thing. Place your Fitbit near the mobile device or computer with the, Hold all the Fitbit buttons for 10-15 seconds to initiate a hardware reboot, Wait for the Fitbit logo to appear and then disappear. Sorry that your now one-year old Fitbit isnt working as expected with a black screen. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond. About a few weeks now, when I turn my wrist to look at my charge 4s stats it won't turn on, I've got to manually tap the sensor on the side to turn it on, is this a manufacturing error or somthing else, I got the charge 4 3 mounths ago Moderator Edit: Clarified subject Answered! If you instead set the screen wake to the manual setting, press the watchs button or tap the screen to turn on its display. Unfortunately, the screen on my watch went black. Recent models, like the Sense or Versa 3 as well as the Luxe and Inspire Series, do allow access to this button while charging. Plugging in and restarting your Fitbit should take care of the issue. Charge Your Versa; 3. Can't connect to anything. Clean your band and wrist regularly with a soap-free cleanser. 12-14-2022 I feel robbed. 16:20 Once it turns on, set up the Charge 4 following the instructions. What are compatible devices with the Fitbit Charge 4? Learn more about screen wake in this article:How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. Plug the other end of the charging cable into a USB port or UL-certified USB wall charger. Not to mention customer service sucked! I found a solution though deep in some other forum. But, the main thing in this issue is that its not the issue with your screen; instead, it might be other hardware problems. Dry it thoroughly and try again. An icon will appear and the Charge 4 will vibrate when it has been restarted. If your Fitbit won't charge, try a different USB port, clean the charging contacts, check for a protective film, and restart the tracker. I contacted Fitbit they told me there is nothing we can do and offered a rebate to buy another piece of junk, oh my god I wish somebody warned me before I bought this useless piece of junk! Are you discouraged in not meeting your goal, let's Get Moving in the Lifestyle Discussion Forum. I'm at a loss. There are several reasons for not syncing your Charge 4. Also, please pay attention to the charging pins on the charging unitthey should be clean, even, and not pushed in. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond. Allow necessary permissions like location, phone, SMS, and others as per your requirement. Get the Latest Tech News Delivered Every Day. Mine has also gone blank ans seems to be doing nothing fitbit lite. The watches were gifts. I had one go black a couple of months after I got it. When you set Screen Wake to Manual (Button), press the button to turn on the screen. Then wait 10 seconds or until the Fitbit logo appears. Up to 3 minutes if you have 3 buttons hold all in, some people said it worked. Sense and Versa 3swipe right from the clock face. The charging wire should be firmly attached to the back of the tracker in order to charge it. When you set screen wake to automatic, the screen turns on when you turn or raise your wrist. We try to provide every single solution to your problem. Then wait until you see the Fitbit logo on its screen (about 10 seconds), letting you know it restarted. I appreciate all the efforts in trying to fix this display issue. I contacted them and was sent a prepaid label to send back. "V30"). If its still not working, lets completely turn off the Fitbit (shutdown) or perform a long restart, if available for your device. Its out of warranty, but surely two years is a lousy amount of time for an expensive watch to last? Open the Fitbit app. Remove the pebble from the band and press it into the compartment on the charging cable. The tracker vibrates each time you press the button. You should see a black screen and notthe smiley face icon, If you see the sad smiley face or error code 001 again, repeat steps 1-3, Wait a few seconds, and then plugthe charging cable again into the Fitbit, Wait for the happy smiley face icon to appear on the screen. Note: Requires use of Fitbit app with compatible iPhone or Android . I was happy with what I had. There seems to be an inherent problem when the charger connect to the watch the pins on the charger get pushed in and no longer are able to come out. Fitbit didn't need to do much to achieve this title again, but it managed to fix all our gripes with the Charge 3. If your Fitbit isnt charging, check out this article: does not include bleach or hydrogen peroxide, Learn more about resetting your Fitbit and the differences between restarting versus resetting in our article, Make sure your Fitbit isnt in water lock mode, Fitbit stuck on looking, searching, or device not found? 60 seconds, still didn't work, i got two vibration in the beginning, my problem solved, unplugged from charging for 30 minutes and try to reconnect. The Oura ring has a built-in battery and charging circuit. I have tried the restart and reset to no avail. 3. There *is* a way, I just can;t remember it. I am very upset & will not be buying or receiving any more Fitbit watches. Connect the Flex charger to your computer's USB port and locate the small black hole in the pebble. Fitbit Charge 4 is one of those trackers that monitor our fitness level and give accessibility like other premium smartwatches. I got Email Support Not Available and never heard anything. I thought it was a great device until it stops working as it should. I have tried ALL resets and changed the clock face. For more information, see How do I set up my Fitbit device? And you can see a battery icon on your screen. I have had the blank screen issue at least 3 times before and the fix worked. The vibration could be caused by an app, or your Fitbit could be trying to tell you it needs an update, a restart, or a recharge. To solve it, they had to disconnect from the charger for at least 15min and then try plugging it in and doing the setup properly. Are you still stuck with a blank screen after a restart? Why does the United States watch only have a 1 year warranty? This issue is close enough to the screen-related problems. Contact Fitbit Customer Support; A Note on the Fitbit Warranty Policy; Fitbit Versa 2 Won't Turn On: Final Thoughts Find the button on the charging cable below the tracker compartment. When your Fitbit is fully charged. iPhone v. Android: Which Is Best For You. You might need to completely remove it and then reconnect it to line up the contacts and pins properly. He then spent eight years as a content lead on the Windows team at Microsoft. If you have seen the smiley face, then your tracker has turned on. You can also recharge your Oura via Bluetooth . If your Charge 4 gets wet, remove and dry completely after your activity. Hold the button for 10-12 seconds, but disconnect the charging wire after 2-3 seconds. If your Fitbit isnt firing up, no matter what button you push or how long you charge it, weve covered you with our top tips. If your Fitbit has been in storage for a while or is subjected to dust, dirt, or grime, the charging contacts on the underside of the device might be too dirty to charge, preventing the device from turning on. I charged it during the update last night, it was completely charged and now it is at 50%, less than 24 hours after being fully charged. Does anyone have a fix for this yet? Despite its size, your Fitbit is still a computer. Then, plug your Fitbit Charge back into its charger. It's really too bad that Fitbit didn't make the Charge 4 faces available for the Charge 5. I show you how to do a forced restart on the Fitbit Charge 3 or Charge 4. A factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your alarms, goals, and notifications. To turn your tracker back on, press the button or connect it to the charging cable. Save my name, email, and website in this browser for the next time I comment. Unfortunately, the screen wasn't turning on at all, even when it was connected to the charger. This is not good business and I will not be purchasing another Fitbit. You may need to repeat this a few times to get it unlocked. It seems too much of a coincidence that there are so many people with the same unsolvable problem. Very odd that our watch stopped working at the same exact time!! Open the Settings app and tap Reboot Device. Since then, I've worked with technology in my career as a media educator and videomaker. Plugged in charger. How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. You get what you pay for, two of my Fitbit purchases went black, this time Versa Lite. Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Specific Problems With Fitbit Charge 4 and Troubleshooting, Fitbit Charge 4 Not Working: A Complete Troubleshooting. Hey guys, thanks for your participation in the Forums. Either it will not turn on at all, or it will face some partial errors. Clip the other end of the charging cable to the port on the back of the tracker. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. just got my 4 yesterday, doens't work, button won't even push in to turn on. Remove any case or screen protector. If you like something I recommended, I encourage you to mark that reply as "Best Answer". Dont know what to do next. The pins on the device or charging cable are dirty. For instructions, see. I know COVID would be blamed but not a pleasing experience for the customer that saves to get the product. If your device does not restart following these instructions, remove any case or screen protector and try again. I had the Charge 4 and from seeing the comments the Fitbit are not good devices. Im not understanding why it is taking 2 months for a package to get to its location. We would like to show you a description here but the site won't allow us. If you find a problem that your skin temperature is not working, you can easily follow this instruction: You know that GPS tracking systems demand a high power supply. And then install it. . If the Fitbit still isn't charging, it may be an issue with the device itself rather than the charger. Fitbit display screen black and not working or turning on? Clean the backside of your Fitbit for the attention of the sensor. Check for Dust; 2. This membership cannot be gifted. In that case, it requires a restart. This happened to me! To confirm your device is charging, see How do I charge my Fitbit device? Leave your device plugged in to the charging cable for at least 30 minutes. Wont show anything not even on my phone anymore. I have a charge 2 and it wAS WORKING AWESOME, I was changing the screen because it was broke and pulled the ribbon out now it wont work. In the quick settings screen, tap the screen wake icon to adjust the setting. anyone else experience this problem? Has anyone else encountered this problem? If you cant transfer data from your Fitbit Charge 4 to your account, or if you stopped receiving notifications from your phone, your device might be disconnected. Open the Settings app on your device and tap About Reboot Device. You could take it to a local repair shop but that will likely be more expensive than replacing it. I will not buy a Fitbit anymore, fooled me twice already and doesnt deserve my business, that is the best way I can make Fitbit feel the hurt. Fitbit Versa 3 and Sense, go to your clock face and swipe to the right. Release the button. Do you mean the Fitbit Charge 3? Often, the problem is as simple as misaligned charging pins in other words, the charger isn't connected to your Fitbit correctly. The second watch was an Anniversary gift from my husband, & it died exactly 1 year after he gave it to me. Follow along as I show you how to restart Fitbit Charge 4. If you are starting to find every solution in Fitbit charge 4 so, you can take the above instructions. Release the buttons. If you take or care about your customers Read our reviews. Now the replaced Versa 2 started with the screen not swiping. This error means your Versa 2s battery isnt charging. This should fix the problem most of the time. My solution. Several days later my screw went black. Once you fully charge your Fitbit, try seeing if the screen now shows up and is responsive. Often, we can see the Fitbit Charge 4 notification not appear. Now release and hold the button down again. Clean the Fitbit's charging contacts as well as the pins on the charging cable. Since then, it won't turn on and it won't charge. Once your Fitbit Charge is over that 365 days (1 year), the warranty no longer applies. Make sure that the charging pins are properly aligned between the charger and your Fitbit. Now there is nothing that displays but the smiley face when I reboot it. Restart your device. after posting here and saw that they have helped you with this issue. (You can find the clock faces by searching for "fitbit charge 4 faces" using your favorite search engine.) Sleep mode doesnt automatically turn off unless you set a sleep mode schedule, so if you want to use this function, make sure you tap Sleep Interval and set your sleep mode schedule. - last edited on Tried everything. To do so-. My Fitbit 3 will not charge. Apple Watch, here I come. Thats all it takes is one pin getting stuck and it will not charge. Owned by Google, Fitbit is a popular choice for those looking for a fitness and activity tracker. The Fitbit Charge 4 is the best fitness tracker you can buy, period. If your watch is not charging, look at that level. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second. My fitbit Charge 3 is not pairing with my iphone. Plug the charging cable into the port on the back of your Fitbit Charge 4. Now it is working as before ! it's not about pressing in on the indent, as it is putting your whole finger on top of the indent and making sure your finger has full contact, if that makes sense. Let go of the button, and unplug your tracker from the charging cable. Your suggestion did the trick for my 2 month old inspire 2. It could take a half hour or longer for it to start to charge. If your Fitbit app is not updated, update it quickly. Press and hold the button for approximately two seconds and without letting go of the button: Remove the charging cable from your tracker. Contact Fitbit Support and see if they have any additional advice. Any help is appreciated! They both had the same problem with the black screen. The pins on the charging cable must lock securely with the port. Thanks Tamara. If the screen is black you cant see what the settings are. Dave grew up in New Jersey before entering the Air Force to operate satellites, teach space operations, and do space launch planning. Fully charged, smiley face intially came on, but now won't do anything. And this problem is too common for the people. They also tend to offer discounts on replacement devices, if its determined they cannot fix the problem remotely. Was this information helpful? Please tell me what it is! Until they get this design flaw fixed their brand will continue to get critical reviews. It is also worth checking to make sure that the internet connection is active either by switching on mobile data or connecting to a Wi-Fi network. Like any piece of tech that misbehaves, restarting your Fitbit might clear up any glitches and get the device back up and running. Dim the screen or turn on auto brightness on Charge 3, Charge 4, Charge 5, Inspire 3, Ionic, Luxe, Sense series, or Versa series. But dont wait to contact them. After a factory reset, you must set up your tracker again. But my bigger concern is the big red exvlamation mark. Clip the other end of the charging cable to the port on the back of the tracker. Sharing my knowledge so that you can fix your tech issues with ease. Please let us know the model (i.e. Back on the harger. Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. I am so disappointed with Fitbit, I always supported them, I thought they were a quality company, not anymore. I've moved your post to the Charge 4 board to get more chances of visibility to others. Only then release the bottom right button but continue holding the left and top right buttons until you feel a strong vibration, Wait for the Fitbit logo to appear again and for your Fitbit to display, Press and hold all buttons on the device until the Fitbit logo appears, When the Fitbit logo disappears, then release the bottom right button, Once you feel a vibration, release the other buttons, Plug the charging cable into your Fitbit and connect it to power for charging, Once you plug it in, press the side button for 15 seconds. My next watch will be Samsung! We suggest you go to a dark room or wait for nighttime and then look at your Fitbit. Open the Settings app on your watch About. The connection is secure when Flex 2 vibrates and the indicator lights blink. The device isn't working as expected or the battery is draining faster due to an app running in the background. So allow the GPS permission. Tried the reset, got the smiley face then nothing. Attach the charging cable to your tracker and plug the other end into a USB port. Confirm that you removed the plastic protective cover from the back of the device. Aha, he has no problems. TikTok Launches Robust New Parental Controls to Limit Screen Time for Kids, Technology May Be Controlling Your LifeHere's How to Take it Back, Kirbys Return to Dreamland Deluxe Is a Fun New Addition to Your Switch. These can block the ambient light sensor. Your Fitbit Charge 4 is now turned on. Fitbit is part of Google. And even when out of warranty, reach out to Fitbit to see if there are other troubleshooting steps. If the screen doesnt respond, release the button, remove the Fitbit Versa from the charger, and clean the back of your Versa as well as the charging pins on the charger. What should I do?? The fact is that when you pay so much money for the watch, anyone would expect it to last longer than 1-2 years from the date acquired. For the Luxe and Charge 5 models, press the button on the charger three times, pausing for 1 second between presses. These fixes cover all Fitbit models. Believe it or not, a wet Fitbit (including one that's wet with sweat) can have trouble charging. Yesterday, doens't work, button wo n't do anything and wrist regularly with a soap-free cleanser year! Mac or PC, you must set up the contacts and pins.! Notification not appear it or not, a wet Fitbit ( including one that 's with. Not a pleasing experience for the Luxe and Charge 5 models, press button. Try seeing if the screen turns on, but now wo n't do anything as! Got Email Support not Available and never heard anything some partial errors screen turns on, set up the 4! T Charge cable from your tracker to hear that the charging pins are properly between! 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